Four Points by Sheraton Srinagar

From check in to check out smooth experience. Each and every staff member went out of their way to make our visit memorable. Beautiful clean room and bathroom. Very comfy bed, excellent breakfast. Highly recommend this hotel.

Our first trip to Kashmir was truly unforgettable, largely thanks to this wonderful hotel. The hospitality was exceptional, with a friendly staff always on hand to assist us. We thoroughly enjoyed the delicious meals, and the transportation they arranged to Sonmarg and Gulmarg made our travel seamless and comfortable. We will certainly be returning to this property for our summer visit.

Good room size and clean.

No internet. Struggle and fight to get a special direct wi-fi equipment. All guests were upset due to lack of wi-fi connections. Lowest speed wi-fi in modern world. Breakfast buffet food quality average to low.

Friendliness of StaffServices provided by Farooq and ShariefBreakfast options to cater to every palate and allergy restrictionsCustom breakfast provided by Chef Vinod and Chef WaseemRoom size was quite bigKashmiri welcome drink provided upon request

Bad experience, cancel at last minute

Hotel guys call and cancel our stay in less than 6hrs of stay!!! And worse, they try to accommodate us in an alternate hotel which is inferior and bad location. We had to arrange an alternate at such a quick notice. Would never attempt to book at this hotel again!

Mr. Pandya - head of chef is stands out who was kind enough to go extra mile to resolve the issues.

1. even though we informed prior checked in took 3.5 hrs.2. Customer Service is not equipped with to take care of address even basis issue.

The rooms were good. Ideal location. Most importantly the staff were extremely courteous. I have to call out two names. Ishfaq from the restaurant was extremely cordial and willing to go the extra mile for the comfort of the guests. I had an issue with our air ticket which meant I had to speak to the airline customer care number. My mobile though post paid wouldn’t work, neither would the call get connected from the landline of the hotel. Rayees from the front office offered his personal mobile to make the call - what I’d call customer delight. Not being able to make that call would mean cancelling one leg of our travel. A big thank you to Rayees.

With all IDs submitted, the hotel not allowing guests to make calls to numbers such as an airline office cannot be accepted whatever is the excuse. The IT guy informed me he has to get an approval from management - which by all means was unacceptable. A CIO approval is not required for a guest to make a call. Didn’t expect such a response from a Sheraton property. The front office staff was extremely courteous but such policies impact the good services offered by the staff.

The front staff/gate staff is the only saving grace for this property

The property is located in a really inconvenient and bad location. The rooms are average and are not worth what they charge. There is nothing around the property, not even a single shop.The property is extremely over priced, you are better off booking a hotel in front of dal lake - so many options. This property also cancelled my 1 days booking without any reasoning. Their reservation manager shaista is a nightmare to deal with, who doesnt care if you have a place to stay or not. I had 3 days of booking with them and they just randomly cancelled 1 days booking. So i stayed with them for 2 days.

Only the front staff

They cancelled my booking and despite my repeated attempts the reservation manager failed to even speak with me. Thank god the front staff was little understanding. I ended up booking a cheaper and much better hotel

First of all I would like to thank the following staffs who were outstanding and really welcoming: Ishfaq, Sharrif, Usama, etc...I forgot all names but all of them did very good. Food was good and service was always attended to promptly.

Nothing to mention

Had a wonderful stay at this property! The staff was incredibly welcoming , the check-in process was seamlessly easy, and the rooms were spotless. The breakfast buffet had a great variety . Coming to the staff from housekeeping:- Tasaduq & Jhangir were good at their service. Asif & Syed welcomed us with such a warmth . Hospitality of the staff was outstanding. Highly recommend for a comfortable and enjoyable stay!

Well maintained neet and clean property at a good location.

Cleanliness and interiors.

Great location, extremely courteous staffs, the suite room is really large and very comfy. The highlight was the room service food we ordered, exceeded our expectation in both quality and taste.

Nothing really.

The property is clean beautiful and the staff are very friendly, the front office team and the restaurant staff were very friendly and helpful. Special thanks to Umar, raees and there were a few more folks ( I forgot there names) and the special thanks to the restaurant & house keeping team for a wonderful service

Breakfast was the biggest takeaway. The food at Four Points was exceptional. Breakfast or dinner, top marks. Special mention to Fayaz. He was our go-to man on everything. He's an asset. He helped us schedule our trip, local information, food joints, shopping, and Pahalgam and quickly packed some snacks for the kids. He was terrific.

Nothing glaringly wrong. The hotel is slightly away from the main areas of the city. So, every time you want to step out, it would cost you a bomb for a taxi. Four points do not entertain sedans, so a dinner trip in an Innova costs 2000/- for the taxi (just 2 km).

Breakfast options are good. During our stay, the hotel included local "NaanWai" OR "Kandoorwan" items which was surprise to us. Deluxe category room is spacious, and good. Location is good. We were literally using local auto/Uber/Ola for local sight seeing without any issue.

Since the property is on road and its kind of busy road, you may hear the sound from the road in the room.

Good

Location was ok . No view at all. Facilities where there.Interior combination where okFood was average. If its just for a quick or 1 nite sleeping purpose than its fine but if u want to be relax n njy not a good property.

Clenaliness and staff

Less spread for breakfast

Super clean, hot rainforest shower, comfortable beds, everything you needed in the room, delicious breakfast, friendly people

The service was excellence, cleanVery good respondBreakfast was delicious

Nothing, i enjoyed the stay