Tolip El Forsan Hotel

Excellent customer service

Absolutely NOTHING

I would like to highlight Ms. Amnia Qutb, as she is truly the star of this hotel. I cannot emphasize enough how her assistance made my stay so comfortable. The view was breathtaking, and it was all a result of Ms. Amnia's thoughtful choices..Their breakfast was out of this world, i loved it.Thank you so much for your hospitality.

So little to care about it. So nothing

Nothing everything was horrible

The worst hotel I have ever stayed in firstly they refused to give me more than one card key to the room even it was a suit and we were 3 people then the ac wasn’t working so they changed my room to another on the garden view while I paid for lake view without refunding me the pool was a mess everyone swimming in the pool with their clothes then when I needed something from the room service I kept calling them for an hour and no answer till I spoke with the receptionist that I need the general manager so he finally let one from the room service to call me and he got my order cold after 90 minutes besides the WiFi is a mess not even working in the reception also they informed me that they give higher rates if you reserve through booking and lower price if I reserved from the hotel

The staff was polite didn't peg for tips as in Alexandria,

breakfast was humble ?, one of days the electricity went off for 3 hours, so the AC and the breakfast menu disrupted as the frier,coffee machine didn't work,,no sorry was mentioned from staff , the food ( pizza) was terrible,,

It was clean and the location was nice

-It was very noisy till very late.-Staff kept us for more than 30.minutes to check us in-there was no wifi in the room although it was mentioned in the reservation that there is wifi in the room

Breakfast staff was attentive (Heba)

Rest of staff were not experienced, took unnecessarily long time and were arrogant. Rooms were not very clean (carpets had very distinctive stains all over). Overall we felt not welcome.

Pros:- Nice Location and Beautiful propertyCons :- Although the property is nice the service lacks so much it takes away from the whole experience- Not at all a kid friendly place - Service at the pool is really bad, staff doesnt want to serve at the pool, you have to walk to the bar for even a glass of water, everyone is so confused, even for a glass of milk they would make you walk between their bar and the lobby bar to find what you want and then pay immediately, if you tell them we will pay as soon as you serve they get hassled, they want payment before actually serving whats ordered- I asked the reception for a pen & paper as we were having coffee in the lobby bar and our child just wanted to draw while sitting with us, something so simple they couldnt even provide, just told us we dont have it. How can a hotel not have paper and pens.- Getting a bottle of water from housekeeping or room service takes more than one hour.- The pictures show a kid area, Japanese restaurant, Italian restaurant, Japanese restaurant is reserved for some clubs and not accesible to guests, the Italian restaurant is empty and mostly has no staff, you have to ask the reception for someone to come and serve, the main restaurant has no a la carte option also if you dont want to have a buffet so you are forced to sit in an empty italian restaurant where half the lights are also shut.- The kids area is an empty room with chairs and tables(no colors or games for children) and no staff to help Basically this is a huge property with several facilities but no staff to access those facilities, you see a total of 5-6 people walking around in the hotel working which is very disappointing for a property of such standards. Not at all up to the Tolip hotel standards!!

No warm A/C or warmer available No pharmacy Super market closed most time

I like the GOOD WELCOME from Mr. OSAMA in the front desk and for the management for letting us at 7 am with 340 EGP fee cause the fee also gave us extra breakfast for the check-in day , thanks OSAMA for the good welcome ?

The Marginal insects ( الهاموش ) in the breakfast sitting much on food and salads , plus the items are not for food and much about cold cuts and cheese but also not bad , also better to increase the items ,also there are some disturbing flies ( ذباب ) ، but really in total was not bad i score the breakfast 70% in total but had to care about the clean from all kind of files thats very very important for the health if compared to other 5 stars hotels , thank you very much for understanding and taking the efforts ?

Location, view, large common spaces, pool and beach

The price paid in Booking is double the price I could pay in the hotel reception desk. I paid around 14000 Egyptians Pound for 2 nights, when checking out the hotel offered me around 8000 Egyptians Pound for the same room for 2 nights!. But it was too late! ?

I liked the location and peaceful environment in the hotel. The beach was beautiful.

The room was a bit cold and I wanted to use hot fan with the AC which didn't work. I asked for help at the reception two times but nobody of the two caretakers who came to my room in the course of 2 days were not able to fix the problem, despite assuring me so.

room are clean

staff are not friendly, they even don’t smile to guests. breakfast was very poor, resturant are not clean too much flys even in food!!

The location, the breakfast buffet and room service, the friendliness of the staff! Spacious rooms.great scenery.

Maybe it would be better if they have pillow protectors as a measure of hygiene from one client to the other, and maybe better bathroom maintenance of the garbage bins, drainage and stuff.

Superb 5 stars facility with exceptional location and room lake view. Breakfast was amazing with variety food and resturant staff were very cooperative especially Ms. Eman AL-Miligy was taking care personally.All front desk staff were decent and check in&out done in no time Room was very clean, quite with full aminitiesI have really enjoyed my stay and hope to do it again

Location, room space, the view, the pool

The toilet wasn'T well equipped and its wall need to be cleaned

Excellent location with a good view over the lake. Welcoming reception staff. Room space is good.

Poor management controll. Poor facilities and disappointed cleaning either at the lake or at the swimming pool. There is no Internet in the rooms. Breakfast is average and does not match with 5 stars hotel.

the location and since there are few hotels in the area it consider acceptable and price to be honest

1- staff during registration was very rude and her tone was high2- room at all not cleaning , carpet have hair, and bathroom extreme not cleaning and towels should change next day where it's not , it' kept up. 3- asking for extra money 2 times where they are not sure on the amount required and ask for amount that it's equal the room price !!4- breakfast option is not change 3 days the same food.

The cleance of the facilities and rooms, big space and spectacular view.

Check in time was a bit long.

Location

Hygiene is poor ,, maintenance of the facilities is poor, expensive rate , food is poor

Reception people

Pool & surrounding is not clean Corridors & elwvators are not clean