Episode Kuta Bali

Staff is friendly, breakfast is great, the hotel is right next to a mall. Strategic location.

Not spacious enough for a family of four. The water is a little bit dirty, had to use portable showerhead with filter to shower.

The staff is very friendly. The hotel is next to a big mall. The breakfast is good. They serve indonesian n western food.

The room is small and not soundfroof. We could hear people talking, walking and even baby crying from another room.

Things are okay over all, the service needs to be improved tho

Check in supposed to be 2 pm but they assign us to the room 40 mins late and no gesture was offered. This was very uncomfortable as we are a family with kids

Very clean hotel in good location and lovely pool , vrrt

Location and price

There was no communication prior to our stay that the pool was undergoing refurbishment. Alternative pool at another hotel was offered, though not practical.Had this been known prior I would have booked an alternative hotel

The position close to BIMC hospital and the Bali Galleria shopping centre.

The pool was closed.

the location is very good is located in the main road.

The pool under construction , the room price not worth it.

Breakfast is good. The bed is very comfortable. The room is quite spacey. The hotel is linked to a shopping mall.

The swimming pool is under construction, which was not mentioned in the website. Although they arrange for another swimming pool at another hotel, it is quite a hassle to get there.There are no covered driveway in front of the hotel. When it rains, you can get wet getting from your cab to the hotel.

Great breakfast and smiling staff.

There was no window in the room. Smelly bathroom. Hotel staff must clean the bathroom with Dettol.

Breakfast just okLocation is not bad

Family loft is a same room size with king or twin deluxe. The additional bed is put on a mezzanine. So you need to use steep and narrow stairs to access the bed. The stairs make the room even smaller. Room is not soundproof room.Parking space is limited. you can park your car in front of the hotel or in the basement. Both are with limited spaces

Breakfast Average. Room was good. Location was good.

I had an amazing 9-day stay at this hotel. The staff was absolutely incredible – everyone was so friendly, helpful, and welcoming. A special thank you to Alan, the security officer, who went above and beyond when my friend was unwell. He showed genuine care and kindness by driving her to the hospital and ensuring she was safe. Alan's assistance truly made a difference and reflected the excellent service of the hotel. I highly recommend this place for anyone looking for a warm and caring environment. Thank you again to the entire team! Eva,Sofia,Aryna 711

room is clean and tidy and very close to the galleria mall Bali

Property was reasonably priced with pool,spa and breakfast at its best. Same quality as Bali Dynasty resort but cheaper price.

The kids room was a bit small but the location was nice so we could walk to mall to entertain kids

staff were very helpful and accommodating. They allowed us to check out late as we had a late flight. The pool was great and breakfast was included and had a good variety of different foods.

The layout of the family room wasn’t amazing, the stairs up to the loft were very steep not great for young children. Not a fan of the frosted glass door on the toilet and shower.

Unique design, friendly staff and mall access.

Cleanliness, ants and a small cockroach. Better cup cleaning.

the room comfy and clean, the breakfast was super! The Gym ❤️, the pool, and the location is really strategic..

Late access to the hotel as our flight was very late.

Cockroach in the room with ants around it and very congested space

Staff

Found ants in the toilet,rooms are not clean,beds are not comfortable, towels are old and already wore out

the staff at breakfast helped us with our dietary needs. a variety of breakfast was fabulous.the cold drinks near reception was refreshing and welcoming. The massage service was excellent.