Swiss-Belhotel Rainforest

Clean and good staff

No shower in bathroom

location close to my seminar venue and close to grocery stores

as I entered the room there is a pungent smell coming from the cupboard sheetfood quality of breakfast not good

I like the location so quiet and close with mall

The room is too old and needs some improvement in the equipment it looks dirty

Location was good.

Traffic noise terrible. We had to change to a different wing.

The hotel was very disappointing and far from expectations. The room had an unpleasant smell, was not clean, and the facilities were poorly maintained. The bathroom was unhygienic, and the gym was the worst part — with broken equipment, poor ventilation, and a bad odor. Even the breakfast did not meet expectations.

The location was very quiet

The room was very bad, the bathroom was dirty, worst maintained

The room is quite spacious. Although the interior and equipment in the room are a bit old, it is still comfortable, especially the bathroom amenities. The breakfast buffet offers a variety of options, matching its price.

No fridge at my room

Comfortable room with a bath. Good location on sunset road. Tried the food in the evening in the restaurant was good.

Had breakfast but was dissapointed with the choice of foods and the coffee was not great.. The gym had 2 running machines both broken .. There was no fridge in the room also

Foyer/breakfast/cheap cocktails/ staff

It needs a huge commercial clean with attention to detail -an upgrade to the property would alleviate this.

Breakfast is good

Room is dirty and smelly

Cleanliness, friendliness of staff, location, facilities

Property bit old but still well maintenance, location just in front of traffic light which bit hard sometimes to come across

Good value for money

Too much noise at night while sleepingBed are too softAnd WiFi router in the room just above the bed

strategic location and good professional staff. Breakfast was better than anticipated

floors need refurbishment

Breakfast was appropriate and had an acceptable variety,all looked and tasted freshly cooked,staff are very young but happy to please you

The slow toilet flashing was a concern and the location of the hotel on a road extremely busy and impossible to cross

The staff who attempted to be of assistance.

Everything. The rooms were absolutely disgusting and not like the photos on the internet. The rooms stunk of mould, damp, cleaning detergent attempting to mask the mould smell. The room was so bad I could not breath and got a headache. On further inspection, I could see mould and damp everywhere (see photos), some areas covered by paint in an attempt to camouflage the mould issue. The linen was also disgusting, blood stains, 'other S%X' stains, dirty. The pillows were disgusting. The bathrooms leaking around the toilet bowl, which stunk. The corridors and hallways disgusting and dirty. The whole place needs to be knocked down because I expect it is toxic with all that mould. I was at this location for a dance event where all the participants were in the same location, and many of those from the dance group were complaining about the same issues. Additionally, this place is extremely dodgy, requesting pre-payment directly to a bank account not associated with Booking.com. When I arrived and saw the condition of the room, i immediately wanted to cancel, but had already pre-paid on my arrival and therefore, could not leave without losing my money. Extremely dodgy place. Avoid if for nothing else than health reasons. I travel a lot, and this is the worst hotel I have ever stayed at.

This hotel offers a delightful blend of comfort and convenience, but with a few hiccups along the way.The Good: * Ambience and Cleanliness: The hotel boasts a pleasant atmosphere and the rooms are impeccably clean, ensuring a comfortable and relaxing stay. * Delicious Food: The on-site kitchen serves up truly delectable food, making dining in a real treat. * Spa Services: A spa is available for guests to unwind and pamper themselves, adding a touch of luxury to their stay. * Bike Rentals: The hotel provides bike rentals, making it easy to explore the surrounding area at your own pace.Overall:Despite the payment incident, this hotel provides a positive experience. The comfortable ambiance, clean rooms, delicious food, and convenient amenities like the spa and bike rentals make it a worthwhile choice. However, the hotel should address the payment policy and ensure staff are properly trained to handle transactions efficiently and accurately.

The Not-So-Good: * Payment Policy: Requiring immediate payment for food orders can be a bit inconvenient. * Payment Mishap: The food delivery person initially overcharged and then returned twice, first for a receipt copy and then with his boss to offer a refund and request a new payment. While the situation was eventually resolved, it was an irritating and unnecessary hassle, especially late in the evening.

Clean and good coffee

Very impersonal, staff not so helpful

Super good Stay for a reasonable price.. Breakfast options are amazing.. Staff is so cooperative

The location.

The room has an unpleasant smell, and the walls are not soundproof. I could hear rats or other animals running around at night.

A nice place for a long stay，many supermarts around near to many malls clean and delightly