The Retreat Port Stephens

The staff were excellent, very friendly, talkative and welcoming. Thank you.

That I could not stay longer.

Spacious, 2 bedroom bungalow, which was dog friendly which my dogs loved. Retreat is not too big so fairly quiet even during school holidays. Great facilties. Staff were wonderful and made us feel very welcome. Close to sand dunes and Anna Bay shopping centre. Will defintely stay again.

Didn't have many TV stations available to view. I was glad I took my laptop to access the rest of the stations and paid subscriptions like prime and netflix.

It was quiet, the welcome on arrival was very appreciated. We found the bush land settling relaxing. The dog was happy. The sand dunes were a hit with the kids. It was comfortable but the bungalow is a little tired and in need of some love.

Wifi kept cutting out. The doors not secured (bedroom door didn’t lock). The general cleanliness was lacking.

Staff went well out of their way to accommodate us and make our stay as pleasant as possible. The location was in front of the Sand Dunes, which my daughter loved. It also felt nice and secluded. You could even walk to local shops and restaurants if you wanted to. There was plenty of beds in the 1 bedroom cottage which helped having a 2 year old.

It is a bit away from restaurants but to be honest only about 15mins in a taxi, which is nothing compared to living in the city. Never really used the pool or park, but both looked reasonable.

The location

The accommodation really needs an upgrade.The carpet smelled, the timber doors were cracked and peeling, same with the ceiling.Bed was uncomfortable and squeaky.Floor wasn't cleaned. The bathroom floor had footprints and hair. The flyscreans were damaged, so at night, many little insects would come in attracted by the light. The outdoor space needed a clean as well. The table had a centrepiece when we tried to move it to make more space on the table, many little insects came out. We noticed the gutter on the roof was full of leaves and plants growing in it.

Quiet and leafy complex and very friendly staff. Our cabin comes with under cover car port which is quite uncommon. Bed is comfortable and the bottled filtered water dispenser is a nice touch, there is even a clothesline at the back of the cabin. Place is generally clean and well maintained.

Would prefer to have sink inside the bathroom rather than outside.

Plenty of room for kids to run around.

The first night of our stay there was cockroaches climbing the walls, in the cutlery draw and on the pillows. I Mentioned this to reception who sent the cleaner over ASAP. We expected a fresh room but when we returned the cleaners only changed the pillowcases and forgot to take the old ones with them. There was also still a dead cockroach on the floor. I went back to the receptionist who was fantastic and come and finish the room off herself. Receptionist said the manager would be over to speak to us the next day. She never did so I had to go and speak to her. The manager mentioned asking the owners about refunding our first night and we have not heard back since. Very disappointing to have to keep chasing them up. The bunk beds were uncomfortable and the rail for the top bunk was not secured properly so unsafe for children.

It was clean, neat, and had everything we needed. The staff were friendly.

The general property looked tired, and was overpriced in comparison to other properties we have stayed at within the area.

Good location. Peaceful. Lots of trees and bird life

Location was great. We walk to the shark rescue experience. Children had lots of fun in the pool. It was quiet at night even with young people around. Beds were comfy and we had a great time. They provided drinking water which we found really handy.

Wi-Fi connexion wasn't great, but we were on holidays so not big deal. Playground was closed, but fair enough, there was a big big storm few days before our booking.

Property was okay with very basic facilities.

Bathroom shower curtain, blankets were stinky, found cockroaches on the kitchen sink in the morning.

Perfect for a family holiday. The cottages are well equipped, clean & comfortable. The games room, pool & playground were great additions to the retreat. We enjoyed exploring the sand dunes of an evening also. The Retreat is located centrally, only a short drive to activities, beaches & shops!

The property was near and tidy. It had a bbq area, pool and games room available for guests to use. Check in and out was easy and the staff were welcoming.

We loved the seclusion, the peace and quiet, and being surrounded by nature. The cabins are fully self-contained and comfortable, and the pool and BBQ areas are perfect if you just need some downtime. The caretaker and staff are lovely and were always happy to help with anything we needed. If you want to get away from the hustle and bustle The Retreat is ideal.

Staff were great, quite location , affordable compared to other places

Spiders, webs everywhere outside

Superb

Lots of spider web and bugs but that’s what we expected as it sitting in the bush land

The reception staff Mel and Charlotte were helpful and made me and my little dog so welcome

Cabin was set amongst the bush, very quiet and peaceful grounds, with kookaburra's and other birds all around. The cabin itself is basic but all we needed and I think good value for money. Pool was clean, and they have a small playground on site for kids. There isn't much within walking distance, but a short 5-min drive to Birubi beach and Anna bay shops / cafes.

Very small fenced area only for our dog.

awfull

old plastic plates back door won't open microwave doesn't work cockroaches in kitchen stiff neck if you want watch tv

The staff are very accommodating

I didn’t like that there was no covered windows in the bathroom or showers I was upgraded with kindness and understanding…