Hilton Dali Resort & Spa

The room was very good, breakfast was good as well.

Location is a problem. It made me not very happy when I was told that my room could only be assigned to the first floor and 114 yuan was required if my room would be assigned to 7th flr. I paid, what could I do?

We were totally impressed by the view outside our hotel room and facilities of the hotel. The staff were friendly and helpful. We had great mulled wine at the lobby bar. Breakfast is amazing. The transportation to get to the hotel was not difficult at all. Our New Year’s Eve at the hotel was amazing.

Excellent view of the lake and surrounding mountains with excellent landscape around the hotel. Spacious clean room and comfortable beds.

Lack of English speaking staff and the level of hospitality needs improvement. Average food quality and variety

Located at a hilltop right next to Er Hai, Dali Hilton provided us beautiful view. The hotel is quite large with good swimming pool, excellent kids play area, co-share working space and delicious buffet breakfast. We upgraded our room and was granted access to the executive lounge. We enjoyed the happy hour drinks and light meals there as well as having the view from high up.

The hotel not only has excellent views, the facilities here and the rooms are fantastic. Would definitely recommend staying here.

The pillows in the room can be better.

The hotel staff was the biggest thing. They did everything in their power to make our stay and great one. The staff was amazing.The breakfast buffet was great everyday we stayed. There were ma y vegetarian options to choose from.The room was modern and very comfortable. The bed was great as well. Room service was fast and the restaurant staff were very helpful and eager to please. The tables outside were great and every meal we had at the hotel was enjoyable.

Nothing really. All of our requests were met and the service was beyond amazing.

The receptionist freya was very warm and gave us a room with a great view. Unfortunately, we only stayed for one night. Next time we will still choose Hilton

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The hotel receptionist girl freya provided great service, very nice hotel, but a little bit far away from the lake erhai

The hotel is well in line with my expectation. Staffs are friendly and willing to help at the reception, at the gym, the restaurant, and the pool.

The location is a bit far from the ancient town of Dali. The shuttle bus services have been suspended during my stay. So I need to spend extra money to call a cab if I want to visit the old town.

Good hotel with great service, especially FD Alice, she provides excellent accommodation for us, help us solve the problem when check in, and change room type for us for free, room is also great, vertical goods view

Very nice location with a beautiful view of the lake. Clean and spacey room. Friendly staff.

The buster, 谢金亮, really gave us a lot of help, even after we left the hotel.

Be ware of wifi, there is a trap of select so call high speed wifi, charged rmb45 per mobile, refuse to waive due to my father ols man doesn't know the digital clearly.We want to change to double bed room due to my bad booked large bed room, charged rmb300.And the reception can't give clear instructions of credit card charges deposit while not holding.

friendly and helpful staff especially Amy, kids loved the recreational room, lots of outside space for young kids to run around, delicious buffet and Chinese meals offered especially the yunnan rice noodlesoup

Ala carte menu was limitedcould advertise more about activities in the townRoom service menu was limited. should add hot chocolate and pancakes to the menu

The room was a good size, nicely decorated. The Chinese restaurant and main breakfast buffet were good. This hotel is not far from Dali Ancient town and in between the new city and the old town. It is perched up on a hillside with a lovely view over the lake. Good value and comfortable but not what I was expecting.

I arrived the last week of June. The water features were not working and looked terrible- nothing like the photos. There was only two out of the stated four restaurants open. Very few staff spoke English- I needed a lot of support from my Chinese friends. I wasn't feeling well and tried to order breakfast to my room- not possible before 11am. I managed to order room service once- very basic. Not what you would expect from a Hilton hotel. The hotel was quite empty- I had asked for an upgrade option and it wasn't provided. The terrace had a nice view but was right under a huge air vent which made the noise pollution almost unbearable. Not a successful stay- this could have been so much nicer. The rooms are accessed from outdoor hallways open to the elements- on one very windy night the door rattled and the wind whistled continuously under the door frame keeping me awake.

Very well maintained Hotel - very nice view - silent location

Staff were helpful and room comfortable Staff made a special effort to help me and I found the overall level of service to be excellent

Location disappointing - no where near the lake!

The room was realy clean and looks great

non

service

location

I have my own car, so I do not need to have breakfast in the hotel.

Facilities

Location, house keeping was not thorough - basically just made the bed