Townhouse Prayagraj Near Railway Station Formerly Santosh Palace

the hotel is very good location nice staff behaviour good room neat and clean .

overall is good

Horrible

Horrible. So dirty it was smelling and the ac not working . Zero to the staff very bad pathetic

ALL STAFF IS VERY GOOD BUT SRIVASTAVA JI IS VERY VERY ONEST AND GOOD ROOM IS GOOD LOCATION IS VERY GOOD .

ITS ALL GOOD

SUPER TOWNHOUSE IS VERY CLEAN AND BIG ROOMS AND GOOD STAFF BEHAVIOUR

AWOSME

this hotel is exilent location was aswosme rom was big and room neet clean staff was very coprative and service was exilent .all is good ,

rooms neet and clean and good

awosame stay in my famliye member save san secour stay and good location near railway station nice hotel staff good behaviur all staff and fornt desk mr. pramod good person and helpull man

all is good stay and staff is very good

VERY GOOD LOCATION AND STAFFF WAS SO COPRATIVE AND GOOD COBINATIN ALL STAFF SUPER FRONT OFFICE MAM MRS POONAM CHECK IN VERY FAST .

EXLILENT STAFF ABD GOOD ROOM AND BIG ROOM NEET AND CLEAN

The only thing good about this was the location, closer to railway station. The building was all damaged, doors damaged, geyser issue, floor damaged, roof damaged. Overall the property was not worth staying in its current state. It needs great deal of renovation.

ALL IS GOOD SRVICE WAS VERY GOOD AND STAFF BEHAVIOUR SUPER AND VERY COPRATIVE ROOM WAS NEET AND CLEN

VERY GOOD LPCATION AND AND NERA RAILWAY STATION VERY GOOD LOCATION

location was good room are big room neet and clean and staff so coprative

all is good

good staff and good locetion and good service in good stey

all is good

ALL STAFF GOOD BEHAVIOUR AND GOOD LOCATION AND NICE STAY IN THA HOTEL AND ROOM CLEANING

GOOD LOCATION AND NICE HOTEL IN PRAYAGRAJ

great service and superub staff camuniti and greate location very neet and clean room

all is good

ALL IS OVER VERY GOOD AND VERY COPRATIVE STAFF SPECLLY POONAM MAM SO COPARTIVE PRAMOD IS ALSO GOOD ROOM IS NEET AND CLEAN .LOCATION WAS GOOD

ALL GOOD

STAFF BEHAVIOR IS NOT GOOD, VERY VERY ROUGH

NO SERVICE EVEN THEY DONT PROVIDE WATER

I booked and was confirmed by Booking. Com / the manager said my booking was not confirmed. I paid 1500 rupees per night - they wanted 9000 to 12090. Complete cheering. I was in horror. Settled for less.

Manager canceled Booking. Com and charged 4 times more per night.

When we arrived at the Hotel, the staff asked us if we were visiting for any occasion - we told them it was for Mahakhumb Mela and they were very friendly in explaining to us how to get there. They were letting us know of any restrictions the government have put in place.

First of all, the hotel name is completely different to what is shown on Booking.com versus when you actually get there - it said Hotel Santosh. Second of all, on google maps - the name has not been updated either. The hotel and the room itself is nothing like what was shown on Booking.Com and we were completely in shock to what we saw in reality. I could not believe the state of the room and the bathroom it reminded me of prison. The hotel itself is something out of a horror movie. When we returned back from Mahakhumb Mela around 1am- we asked for a kettle for some hot water. A staff came back to us and brought warm water in a plastic bottle - which is not what we asked for. Nothing like we expected at all.

It is a run down place. It should not be allowed to exist. The floor, The furniture, fixtures, are all broken. It is very old and rotting. There is a strong smell of old dying building. Very very dirty everywhere. I strongly advise booking.com to remove this hotel from your listing, else you will ruin your reputation.

Location

They don’t have kitchen… I booked for stay + breakfast package.. but breakfast was not provided Considering ongoing Mahakumbha crowding, it was a good stay, Room size, AC, toilets part was above average..

Location near Railway Station

They asked full payment in advance for both the rooms while 50% advance payment was already made to confirm both the booking . One of the room was supposed to check in later and we said payment will be made once I checkin but they refused. Hotel is very old. No proper maintenance at all . Wooden sheets on the floor are peeling off . Water is dripping from the roof with plastic bucket kept on the floor to collect the water . Bathroom condition is pathetic . No room amenities such as toiletries, towel etc. Bathroom door was broken. Mattress was very old. Mosquitoes inside the hotel and lift. Lift is very small. What’s is shown in picture in app while making the booking is completely different in real. It’s misleading. All furnitures are old and not sufficient furniture available inside the room. No proper assistance at reception .