Waitakere Resort & Spa

We had a loft room, a little tired, valance was ripped & poked under mattress but fell down & looked tacky, the bed cover had tatty pulls in it very noticeable, one bedside lamp was sitting funny as was broken & not repaired

Beautiful grounds, we didn’t have a balcony would have liked an area where we could have sat outside with the view to have our bottle of wine.

It was surrounded by nature, so peaceful and great customer service. The restaurant outstanding, we had breakfast and dinner, and both amazing! You don’t really need to go out from the resort. We did a nice beautiful walk around it.

We really liked everything, the only things we noticed as a suggestion is that the resort in general could have a nice restoration, change of furniture and improvements considering the beautiful location and landscape.

Great location & views

Noise & no air conditioning in room 17. Unfortunate leak in the dish washer & spa tub

The view Spectacular

No light in kitchen,was blown no biggie.Missed certain places when vacuuming, Holes and tears in net curtain.I can see why you pay a bond, people beforehand done little damages, and rooms not spectacular cleaned etc, but ups no problem getting bond back

The view was this hotels only saving grace. I would also add the gardens were well maintained, and the food was of a good quality.

Everything else. Hotel gives "Bates Motel" vibs. Reception staff didn't seem to have any authority and had to check with the owners they didn't seem well trained. Again, the restaurant staff were better. I actually only stayed the two nights managed to get the other nights refunded after the owners approved. It's very old-fashioned, not really a hotel by modern standards very dated. The rooms hadn't been cleaned that well I had to point out things to the cleaner. The photo below is of the air vent in the bathroom after it had been cleaned before it was thick with dust. I tried to use the trails, but they were blocked with fallen trees. The gym has some weights but not really a proper range of equipment. Booked well thought I'd booked a massage, but the reception staff had put it on the wrong day even after ringing the spa manager to make sure there was availability...so no massage

Different locations, good for a couple of days retreat. Can’t rate the duck and lamb dishes at dinner highly enough - really excellent

Peace and quite of the area. Staff was friendly and servoce very good. Food is excellent.

All good. :)

The environment. Quiet.The staff were amazing from the front desk to waiters, thank you. I needed space away from home and it was perfect for me to be grounded. The room I had was number 5 and I had a view of trees. I needed peace and I got it.

Nothing to fault.

The location, food, facilities and great staff service.

Nothing really.

The location is good, sraff are wonderful and the food was amazing. Overall a good stay.

Just the weather during the stay which is out of everyone's control really. No microwave in room 11 but not a biggy.

The room and the views

Buffet Breakfast didn't have a big selection

Staff was the best thing. Nice people in reception, restaurant and cleaning.Views are amazing. Wheather wasn’t so great but we did see a climps of the views.

Our room needs updating. I think there is mold or something has died in side the walls. Smel is old and moldy and all clothing in the bags smels that now. That room should not rent anyone.

The nature and the garden

The pool was dirty cant use it The restaurant was really datedThe common areas by the lobby has a lot of old couches that will make you itchy.And the bed was sinking in the middle

The views from our room and the dining room were spectacular. The service was friendly and attentive. Dinner in the restaurant was delicious. The bush walk was serene and scenic.

Good view, pool.

Not close to shops, our room was an apartment and had a sink hole out the front.

The views, garden, walks , birds, old, sauna and pool, magazines and decor.

It just lacked a few minor details like more pool furniture eg. loungers, drinking water near spa. Restaurant prices were a bit steep. But these are small things. It was wonderful!

Location!!absolute gorgeous. Awesome staff, helpful, decent size upgraded bathroom, good kāi, albeit pricy.

Older, dated, needs better lighting,modern technology and a good regular dusting..

The location was perfect, surrounded by the beautiful rainforest and it was so peaceful in our villa as it was secluded up on the hill. Also had great views of Auckland city from the large balcony that runs right along the back of the villa.The food at the restaurant was also beautiful and staff are so lovely. Close to Piha beach by car and close to many beautiful rainforest walks.

It could do with a larger fridge especially for anyone staying more than one or two nights.The driveway in/out can make you a little anxious but luckily we only ever met 1 other car and at that part of the driveway we were able to pull in and got past ok.

Beautiful location, rooms had lovely view. Breakfasts excellent. Staff friendly

Perhaps a little tired in places, evening menu lacked variety

Beautiful gardens and views. Room was lovely and big and staff were amazing