1st Gate Home-Fusion

Great customer service - welcoming staff at the front desk and both food service areas. Comfortable and clean room and quite walkable to surrounding sites in Jaisalmer.

This is a very easy review to write: 1st gate is 1st class! The hotel is graded as a 3 star, but it most definitely has the charm, service, location and customer care of any (of the many) 5 star hotels in which we have stayed in our travels to India.Jaisalmer is a special city, small and 'human-sized', built of glorious golden sandstone; rising handsomely out of the desert. 1st gate is the perfect place to explore its magical backstreets, full of intricately carved houses and airy havelis.  The hotel is built in a just such a traditional style and sits in a prime location, right opposite the majestic fort, which provides an unforgettable backdrop for the excellent dining at the rooftop restaurant. The interior is carefully designed to reflect the traditional colours and fabrics of the area and is a pleasure to return to after a busy day of exploration - in the city or in the desert beyond it.The staff are the crowning glory here. Manish has created a lovely hotel and Peter is a first class manager. Nothing is too much trouble. His recommendation for a half day tour to the desert was spot-on, including the thoughtful gift of a lunch to ensure we were well prepared. Water bottles are handed out every time you leave the building; a picnic lunch for our onward flight was another charming element of customer care. Thank you to all the team for what shines out from all these reviews: you really make your guests feel special.  Atithi Devo Bhava for sure! Thank you.

The hotel is very well located. The decoration is nice, but needs refreshing. Staff was friendly and helpful. Nice rood top.

The room was dirty, which made the stay not very pleasant. The Massage is way too expensive for the quality you get. Or prices drop or I can't recommend it. The furniture in the hotel is old and dusty. The hotel is way too expensive for its quality. In Europe you get really beautiful hotels for less of the price of this hotel. Desapointing.

One of the best properties I’ve stayed at in India - possibly anywhere. The location is great right next to the fort. The property is stunning - it feels like a luxurious resort while still keeping an authentic charm, staff was excellent!

Nothing everything was amazing!

Friendly, attentive staff who genuinely go the extra mile. They even packed sandwiches for our onward trip, which was such a thoughtful touch. The restaurant is excellent, honestly the best food we had anywhere in Rajasthan, and the views are just as impressive. We had a small issue with the first room, which they handled well by upgrading us to a fort-view room. Breakfast is extraordinary, and the in-room snacks were a nice bonus. The staff were extremely attentive and helpful throughout, sometimes almost too attentive, but always well-intentioned and eager to help.The non touristic safari arranged was fine overall, though details around the format and logistics could have been more clearer

We did have to change rooms because the AC in the first room was quite noisy. In the second room, there were some hot cold water fluctuations during shower, and since the room is outside the fort it can be noisy and a bit chaotic. That said, the noise drops significantly after about 10 pm and did not affect our sleep much. Cars can only access the area during certain windows, but the staff handled this beautifully by sending a tuk tuk to collect our luggage, which was awesome.

Good view to the fort from the room. Great breakfast - and complementary tea etc. Staff was helpful - my mother was not feeling a little under the weather - and they arranged for room service etc.

The property might be a challenge for older guests. My parent's room was on a higher floor - and there was no elevator. So it was a difficult for them to go up and down the stairs. Older guests should request for a room on the lower floors ahead of time.

Peter and his staff were very attentive and so welcoming. This made our stay really exceptional. The rooftop restaurant was definitely a favorite spot to eat and to relax.

There wasn’t anything

The property is 2 minutes walking to the fort so the location cannot be exceeded. The best part for me was the staff. They were friendly, and accommodating and made me feel so welcome.

Absolutely nothing! I only wish I had stayed longer. There is a courtyard for relaxing and a wonderful rooftop restaurant.

Everything. The location is incredible, the hotel facilities are super charming, comfortable and nicely decorated and the staff and their attention to detail was superb. They helped us with any request we had, and even volunteer to help with things we didn’t ask. The food at the restaurant was the best we had in Jaisalmer, and the rooftop terrace was the perfect spot to rest during the hot hours of the day. They made hour honeymoon an unforgettable experience!

The hotel is perfectly located near the fort, with a stunning view from the rooms and from the rooftop terrace.The place is decorated with taste and feeling very comfortable.The staff is very friendly and caring about its customers. It also feels like the staff enjoys working there (which is uncommon in India) and it gives a very good atmosphere.The hotel manager M. Pankaj is making you feel at home and is also a government guide so no need to look outside.Overall, an exceptional experience in a beautiful city

Nothingzz

Very nice staff and cosy roomsPerfect location.

Relaxing stay, in prime location, with the best staff. Comfortable and spacious rooms, though a bit noisy because of the roof terrace above, but nothing much. Very supportive during our recovery when we got there ill. Perfect interior styling and good Italian food.

An oasis of calm in a well located spot by the fort. Staff go out of the way to be helpful and make friendly gestures. It’s a very well designed base to eat, drink, exercise and chill out in. Rooms are lovely and the terrace has a great view. Very good value for money. Would highly recommend!

The hotel is beautiful and in a perfect location.The rooms are very nice and big. The food is very good, from breakfast to afternoon cakes and dinner on the rooftop.The manager Peter is very kind and professional, he's always attentive to everything and caring. He does his best so that the guests feel happy and like staying at home.

The staff were absolutely amazing, special thanks to "Peter" for making our stay so great. They all went above and beyond for us including giving us snack bags and providing a free taxi and letting us use facilities after we had checked out!The place itself is gorgeous, rooms amazing and clean and the food is great.Gym and pool a nice touch too

The best hotel of our honey moon ! Perfectly located in front of the fort, with an amazing rooftop, well decorated and a swimming pool ?The staff is taking well care of their clients : dropping at the train station, organising the trip on the desert; preparing picnic for our train, offering a shower after the desert night - so professional and caring !

Nothing it was perfect !

Superb location with a great roof top restaurant. Comfortable spacious rooms with gorgeous decor featuring local craftsmanship.

Location, very close to the fort. A lot of things are complementary like water bottles, tea, coffee, cakes, minibar softdrinks etc. We travelled with an infant and the staff was very accommodating of our requests. The staff is very courteous and helpful.

Fantastic location, great good, lovely room, very clean and friendly staff.

A really lovely, calm place, beautiful design, with cool courtyards on multiple levels and modern spin on traditional architecture - all in golden sandstone. Nice big room and bathroom, very comfortable bed. Wonderful staff who went the extra mile to look after us. Great rooftop restaurant - better than the places we went out to. Fabulous massage too!