Mövenpick Royal Lily Nile Cruise, Every Monday Four Nights From Luxor, Every Friday Three Nights From Aswan - Including Excursions & Sightseeing

Pros +

• The service is excellent and given with warmth and charm. We were a large group (14!) and when we said we wanted another tour guide that was kid friendly - they immediately brought someone else (Tamer!) who was amazing and able to engage and educate the children. The quick response and the grace it was done with was so appreciated by all of us! Also, everyday the dining manager checked if we were happy, whether we needed something bespoke for the kids and delivered (pizza was requested by teens!). The food was excellent and we are all missing the chili sauce! The reception staff was attentive and responsiveness and the cleaning staff were excellent. Also, the boat has the most wonderful roof deck with a beautiful pool layout. The striped umbrellas and towels made me feel like we were in the Riviera on the Nile!
• This ship exceeded expectations - beautiful pool and lounge, spacious room with comfy bed and large window, the food was amazing, super friendly staff, very well organised visits and super nice guide. The day we boarded the ship I realised I had forgotten some clothes in my previous hotel and the general manager stepped in personally to send someone to bring it back to me. This kind of hospitality really makes the difference.

Cons -

• Bathrooms are a bit dated but absolutely fine. And the velvet cushion covers on the pool deck chairs should be changed to cotton as it doesnt fit the setting and feels so heavy.
• Unfortunately a group of vulgar people with uneducated children ruined the experience at times, making noise and running around the pool, the corridors and the restaurant. Had to complain to the front desk twice. Also when I first approached the front desk about my forgotten clothes they showed no willingness to help at all, claiming nothing could be done (not even a phone call to the other hotel) which was quite shocking. I had to insist a couple of times until the general manager got involved personally and resolved the issue eventually.