Sofitel Queenstown Hotel & Spa

Great staff. Alex, Alice, Paul and Sabrina. Everyone was kind and really helped make our stay memorable The location is very nice. Everything is walking distance

I prefer a bit more variety with breakfast but everything was top notch and very tasteful

The hotel was extremely high quality throughout. The bedroom was very comfortable. There were a very good selection of bars and restaurants either in the hotel or very close. Breakfast was a good combination of buffet style and a la carte selection for specialist items. All of the staff were exceptional.

The staff was super friendly and supporting.

The name of the hotel is misleading. The so called Spa is not more than treatments which you can buy and a Hammann where you need to prebook a slot. Due to the name I was expecting at least two of the pretty standard spa facilities as e.g. Sauna, silent room, infrared cabine, whirlpool, … which are accessible for hotel guests e.g from 10am-10pm.

Breakfast was fabulous Reception staff friendly and helpful LocationRoom

The vibe in bar....boring

Expected so much but delivered so little

Worst night sleep on whole trip.The room was so cold. I shivered the whole night through.Did not appreciate security being called on check in to escort me to the room

Clean and comfortable room, comfortable bed, towels changed very regularly and tea, coffee etc replenished. Location was fantastic, staff on reception were very friendly and helpful.

We went for dinner at one of the restaurants and we were the only people there. Felt a bit strange/awkward. The waitress wasn't unfriendly and was attentive but could have been a bit warmer. Just felt like she was going through the motions. Then left her shift without saying anything.

size of roombreakfast was fantastic

cracked tiles in bottom of shower.Rooms need to be refurbished

Beds are very comfortable. Pillow menu is a great addition.

Breakfast options could have been a bit better (hot and menu) but service was great.

Very comfortable room, clean and inviting. Had excellent room service and couldn't fault anything. Had a relaxing time.

The only thing I didn't like was that when we asked our room to be made, it would often be done very late in the afternoon or early evening, by which time we had already returned after a day out. (The milk frother wasn't cleaned and had to be washed in the bathroom sink without dishwashing soap.)

We loved everything - our only minor issue was the room temperature at night and beds too soft - very minor issuesStaff were excellent

Room was clean, staff were friendly throughout our stay, we accidentally booked the wrong room and they were able to accomodate us and get us the correct room.

For the price we were paying, we had to make a few calls to prioritise cleaning of our roomOur spa bath also was not working properly, they did attend to it quickly but it was a temporary fix, believe it caused some leaking (not at fault of our own)

The location was convenient for walking and transport.

Room was horribly noisy in the evening and then the kitchen would start up early morning. Couldn't get any sleep. Need to do something about noise insulation. 9 dollars for room service delivery is extortion and doesn't encourage solo travelers

Location, staff, breakfast, view and room are fabulous. Will be back for Xmas.

In terms of comfort of stay, this hotel is good. Unfortunately in terms of payment, it gave me a bad experience.

I am a "Tier-3" traveler on Booking.com.This is the first hotel that has given me a bad experience.I booked a hotel through Booking.com and made a direct payment "Pay Now" via credit card.When checking out, the hotel asked for my credit card for payment.I asked: "Can I pay in cash?".He replied: "Yes".I paid NZD499 in cash assuming they had not or would not charge the credit card payment I made during the previous booking. Or, if they had already charged my credit card, they should not have accepted the NZD499 cash payment when I checked out.Unfortunately my bank informed me that the hotel had charged my credit card NZD499.After I contacted the hotel they admitted that they had made a mistake and would refund me but they said that payment could not be made through Booking.com and then asked for my email address (not my account number!).I gave them my email address but to this day they have not informed me anything and I still have not received a refund.It is a shame for the supposedly good hotel, a shame for other employees with integrity.I hope that the hotel does not look negatively at my comments but rather accepts my comments as something that will be improved in the future.My advice is, in the issue of charges and payments, the hotel needs to be more careful and thorough before imposing any charges because employee negligence in this matter will tarnish the credibility and integrity of other employees and thus affect the hotel's reputation as a whole.Double charges will not be something that disappoints anyone if the hotel always communicates well, acts quickly, informs the status of the refund from time to time, instead of just apologizing but leaving them wondering if the payment has been made, if there is still information that needs to be submitted, if there is a delay on the part of the hotel or bank. Don't leave them thinking, assuming things and waiting in the dark.

Location, friendliness of staff and facilities

No parking besides valet parking was the only fault in the property but everything else exceptional.

Very comfortable bed. Great central location. Staff very friendly and attentive.

Our room faced the sports bar, so lots of noise until early AM every night. Windows appeared to be double glazed but wasn’t enough to keep the noise completely out.

The staff were very helpful and friendly, making the whole experience smooth and enjoyable. Excellent customer service!

Beds are dated and need an upgrade

The staff members are very friendly and helpful. Great location, close to everything.They also provide the popular and hard to find Windy Ridge Farm milk.

I requested a higher level, quiet and two beds room( I got the confirmation of two twin beds can be made in the room before I made the booking). But when I arrived, my level was low and the balcony was just face the bars. And the bed just split the mattress but not for the base. I contacted the receptionist and was informed they cannot do anything since what I booked is a king size bed room and there’s no other room available for swap. If I want to have two beds, they can place a roller bed for me with charges. I was so upset and told her I asked before booking and the hotel confirmed with me again before arrival regards of two beds. At last, the staff member asked her colleague for help and split the base of the bed. To be honest, I was so upsetting because of the start part in the hotel especially in the situation of lack of sleep, exhaustion and anxiety for the following days with my little in a foreign country where we first met.

Service was exceptional. Location was great. Breakfast was beautiful. Heated floors in bathroom and the robes made it feel even more luxurious.

Our room opened out onto a walkway so you couldn’t have curtains open if you were in the room. Meant to check if it was visible inside from the walkway but forgot. With curtains closed the room was always dark.

Large bedroom & bathroom, bath was fabulous. Breakfast was great. Location perfect.

Our room wasn’t ready at 2pm so we were offered same room on different floor. Not a huge issue. Asked for our car on departure & waited over 30 mins. Seemed to be a communication problem between staff.