Copthorne Hotel and Resort Queenstown Lakefront

The hotel was clean and nicely located. But why do they withhold a security deposit. Most hotels do not withhold a security deposit. None of the other hotels in Melbourne or Queenstown on this same trip with held a security deposit - not the Crowne Plaza in Queenstown or the Mercure in Melbourne

The security deposit held on my credit card has not yet been returned by Copthorne Hotel. It should have been returned on 7th February. Today is the 18thof February and I still dont have it.

Love that it was so close to town, and we had a lake view. Very clean and comfortable

Shower pressure and the lay out of the building was a bit tricky to figure out

Location was good. Parking was a bonus.

I did not get the room I booked. I booked a superior king and was given a standard double. When questioned was told its the same price. The price was not the issue ( although very expensive for an average hotel) we are tall people who like to share a bed and not sleep in one double each. I couldn't change rooms because there were none left which is completely unfair considering I booked a while ago.. why was my room not reserved.The shower went from temp set.. to scalding. Many times. It was a bit scary.. and also like showering in a bath as it filled up within 4 minutes of starting the shower.

Comfortable bed

No views and persistent extractor fan noise beyond my control

Friendly staff, good location 10 mins walk to town , comfortable king size bed, good view from our room

Lounge area in our room dated

Our hotel room was well located. That was the only good thing. The cleanliness was poor. Carpet was not vacuumed. The used cups and plates not taken away. The hotel took £300 deposit and not refunded until today over a month later. Also charged $15 a day, total $45 for 3 days car park charges, which was not mentioned to us at checking in. Can you get the hotel to return the $300 deposit. Thank you.

Carpet not vacuumed . Cleanliness average. Deposit of $300 taken at check in and not refunded.

Close to town, clean, tidy, nice staff, balcony, garden

Bed too soft

Beautiful lakefront property. Able to combine 2 tour nights with 1 extended night on my reservation in the same room.

Crowded breakfast area with all the tour groups.

Reception staff, location of hotel to town and room very comfortable.

The view was stunning, the rooms comfortable

No air conThe shower water kept going from decent temp to scalding hot

Comfortable bed Great shower Great location Nice food

No minibar

The VIEW was stupendous, and I loved having a garden room that looked out on both a lovely garden and the lake and mountain. The bed was divine, and I slept great. The bathtub was deep and I got to soak all my stiffness away. The location made it easy to go everywhere I needed on foot. The continental breakfast was fantastic. Most of the staff seemed to genuinely care about offering kind hospitality.

I had a bad experience with room service from the restaurant. The food was only so-so, but that wasn't the problem. The problem was that the dessert menu described the "Opera" as having "layered chocolate cake." I ordered it and took a bite and there was a very strong taste of coffee, to which I'm allergic. I was sad, because it was so beautiful! I called the restaurant and asked if there was coffee in the dessert. The woman said she would go ask the chef. When she came back, she said, yes, it has coffee. I asked if they would take half of the charge for the dessert off of my bill, since I had ordered it believing there would only be chocolate. She said, in a very snippy tone, that everyone knows that an Opera has coffee in it, that's what it is, and if I Googled it that's what I would find out.Well, first of all, if that was the case, why did she herself have to ask the chef? Second, "everyone" does not know what is in any given chef's interpretation of any given dessert, that's why we depend on the menu to tell us what's in it. Finally, her tone and her words seemed designed to make me feel in the wrong, so that I would give in and not continue asking for a partial refund.This is not good hospitality. Good hospitality says, first and foremost, "Oh no, are you all right?" After ascertaining I was ok after tasting something to which I'm allergic, good hospitality would say, "I am so sorry the menu wasn't completely clear. How can we make it right?" Good hospitality would offer to remove the whole charge or send a different dessert. Good hospitality cares about the wellbeing of the guest.What if the allergy I have to coffee caused anaphylactic shock? Luckily it doesn't, it just gives me heart arrhythmia, but that's bad enough. Sometimes just a little taste is enough to trigger it.May I suggest that you clarify the description of the Opera on your menu?

Clean, convenient and the staff friendly

Washers had holes in them - worn out. I really get frustrated having to pay for parking

Helpful staff

4 coaches also staying so breakfast was busy but staff were attentive

The view and great laundry room

Shortage of hand towels and flannels, was given 1 of each to share every day, even though we asked for 2 as we were a couple

Location. Lake view

Very dated rooms. Complicated to find rooms due to shape of building. Difficult to find on street parking and additional cost for parking.

Shower great, laundry accessible, staff friendly and accomodating

No aircon in the room (though this is quite common in Queenstown) - I found it a bit warm initially.

Great room size, comfy bed, lovely view

The fact the cleaners knocked on our door at 9.30 asking when we were leaving when checkout is at 10am!

Location and cleanness.

Long wait for checking in. Although booked and paid in advance, room somehow weren’t ready. We arrived well after their available check in time and all.

Excellent stay . Close to town .

No air conditioning only a fan in both our rooms