Courtyard by Marriott Xiamen Haicang

We stayed at Courtyard Xiamen Haicang our first and last night in China and the hotel allowed us to store our luggage with them while we travelled to a different province.

No refrigerator in the room

I liked the fact the staff went out of their way to show me to the nearest convenience store. They were friendly and accommodating. The room they offered me was also an upgrade with a seaview. The breakfast also offered a wide range of foods from the region.

More or less everything but especially the staff and the optional amazing paid buffet breakfast, outstanding.

AC plant turned off at night so woken in a pool of sweat about 3am..

The room is clean and spacious. The staff are friendly and helpful. The buffet breakfast standard is not bad and there are lots of variety. The location of the hotel is located in a nice new area but are close to the subway.

The red sofa in the room. It doesn't go with the otherwise nice colour scheme. The millwork is worn out and an interior update/refurbishment is about due.

A kind hospitality and service mind of the staff named Mr. Herbert Liu. He possesses well English and very helpful. Other hotel staff is also good just it's not easy to communicate in English.

Location of the hotel. Nice view but a bit far from the shopping area.

Happy with the seaview

Location is very isolated, basically nothing nearby, no shopping, no restaurant. To go out to city central is a bit far. The cleaning service is poor. I found a used towel still in the bathroom when we first got our room. WIFI is weak.

breakfast and room size

After 11pm no options for eating etc

Comfortable

Dining area for breakfast was too crowded. False advertising about private beach… there wasn’t a beach

The views of Haicang Bay and Xiamen island from a sea view room are great. Even in overcast weather, the views are atmospheric. The bed was very comfortable, as were the red chairs and the shower. My room was spotless. I had no problems checking in and checking out - the staff were both efficient and polite.

It would have been nice to have had some green tea or coffee in my room. I think this would have made my (very comfortable) stay even better.

False advertising! It is NOT on the beachfront. It’s in the business district. Long drive from beaches. Spent a lot in didi. Hotel staff refused to acknowledge or refund. Many cheaper options by the beach available. Only one staff member spoke English. Breakfast more like a holiday inn express breakfast. Holiday inn express would be better value ?

Hotel ignored my complaints. No offer for a partial refund. They said it’s fine because you can see a horrible looking Harbour from the window. This is the ‘sea view.’ Only one member of staff on desk at all times. Long waits. Hotenis like a 3 star holiday inn express but more expensive.

Staff made great efforts to help deal with a difficult situation. On this level, personal committment proved to be best moral support.

You (booking.com) did not respond to direct emails related to my stay. I am seriously disppointed in your communication and apparent lack of service attitude when needed. I also feel mocked by your question about the Island which was closed all the time without proper warning or explanation. Note that I had asked specifically prior to my trip.

The gym and food was good

The pool only opens at 14.30

Very clean, very helpful staff, excellent breakfast choice. Whole hotel is immaculate. Room was great size with tasteful decor.

It was all good !

Very clean. The gym is excellent

A bit overpriced

Everything is nice especially breakfast...?☕?

NA

the facilities are great and the staff are friendly and helpful

Exceptional

Superb

Very good

Superb