Hilton Cabo Verde Sal Resort

Overall a good stay. Loved that an employee snuck into the room and left a welcome slice of chocolate cake. Excellent breakfasts—both at the buffet and at the Hilton restaurant by the beach. Nice pool and gym. Friendly service.

House cleaning left/forgot a comforter and pillow (presumably from another room for cleaning) on the bed. There were lots of on the floor and there was a loss of hot water. The hotel took care of all these issues promptly after we reported them.

The problem in the room was the shower. It had mold/mildew all in the shower tiles.

I feel like it needs some upgrading in the room. So of the couches had stains and pen marks. The wood furniture is dated.

Beautiful property in a very nice location. Spacious rooms with a very nice pool and beach area.

Staff is a bit slow, not all speak English.

The hotel looks amazing with the palm trees and pool, it really gives a relaxing vibe. Breakfast was incredible, lots of variety and staff super friendly and hard working. The area is very quiet.

The room and bathroom need some maintenance.

The breakfast was very nice with plenty of options. The staff was super friendly and great, overall the vibe was very relaxed. I must add that I think they really made effort to process the feedback because all the things we read previously about the beds at the pool and headboard of the bad that would be dated and old towels, we did NOT see. Everything seemed very updated actually! Would highly recommend also because of the relaxed vibe overall.

Airport transfer is not necessary at all, with a taxi that is very easy to get at both the airport and the hotel, it’s 20euros one way. Hilton transfer is double that price. Just get a taxi

The location the breakfast and the staff in the dinning room especially at breakfast

The beach looks amazing but it’s not swimming water.Pool is cold in December

A cozy place, the beach is excellent, and the staff is friendly. I could come again! I recommend the full board option instead of just breakfast, it was awesome

There were three of us, but we got a room for two (towels for two, two beds). Allergens were not mentioned at breakfast, lunch, or dinner. As someone following a gluten-free diet, I would have appreciated that.

The worst 5 star hotel ever - never go there

1) Untruthful information about the room you paid for. The hotel staff told me "it's Booking's fault because Booking want to sell the room"2) Poor choice of food and quality. I got food-poised after eating in the main restaurant. The manager told me they would send me a survey regarding this matter because they treat it seriously. Of course, they didn't send me anything.3) Poor cleaning - the floors weren't cleaned properly, they were sticky and covered in dust & bugs.4) Staff is mostly not helpful - no one knows how to help you. They always ask you to wait and call a manager if he is onsite. If he's not you always need to wait and remind them about your problems.5) Smell from the restaurants if you live in the nearby rooms - I guess they have gigantic problems with ventilation.6) They ignore messages, calls and lie about sending the refund. The staff confirmed that I will receive the refund for the days I didn't stay but 30 days later they call me and ask for my IBAN to actually send me the refund - it means they lied to me & Booking.com that they sent me money 30 days ago. Disclaimer - even after this call they didn't send me the refund - Booking.com sent it me instead.7) On Booking.com it says "you will pay at the property" and then you see that you actually need to prepay for the hotel but there is no information on how to do that. After calling the hotel several times and sending them messages/emails, they sent me a link to a 3d party payment system that looked like a phishing website and the total sum was way bigger than I was supposed to pay. I started calling and sending them emails and messages with the question "why should I pay more than it's said on Booking.com" but they just decided to send me a warning message that I have 1 day to pay the total sum otherwise they cancel the booking.

superb breakfast

The bed linen was not changed during our 10 day stay. The interactive TV info promised every third day.

location breakfast

the room and we were told three times they had a new room to move to and let down three times ? need to spend money on room doors falling apart on all the rooms

the location and general hotel and room were ok.

no value for money. the food was very poor. no vegetarian or vegan options. descriptions were poor. buffet for 25 EUROS a person were just poor. no evening activities. beach restaurant was also poor. stuff didnt know anything about allergies etc. for 900 euro a night it was not worth it.

Comfortable rooms and a nice beach.

Don’t expect anyone to answer any emails you send via booking.com. They will send you automated emails but apparently don’t read any replies.Also, we were told in no uncertain terms that having someone verbally confirm on the phone that your airport pickup is arranged means nothing, they don’t recognise anything that isn’t in writing. They similarly conveniently forgot the (verbal only of course) compensation offered of a free transfer to the airport.The friendly but incompetent service is undoubtedly not a Hilton specific problem. However when that incompetence causes me to get food poisoning? Never, ever again.

Location, food, swimming pool, Spa, Beach

Zéro service - my room was not cleansed during 4 days for a price of 500€/night - food stay in the room or in the wall - all the insects were coming there! The towels are super hold - no mini bar, no cottons or anything else in the room…never seen that for a 5 stars! They are not able to manage such demand.

Ok breakfast but not enough choice for non meat eaters

Cockroach in the roomThey Need 24 hours to reserve a taxi, no airport curtesy transportRoom not eqipped...no bathrobes, no usual Hilton standards like sewing kit etc

The hotel is very comfortable with good sized rooms, a high level of cleanliness and has friendly, helpful staff. It is in a good, quiet location where walking into the town is just 20 minutes along a lovely beach-side path.

The quality of the food is not commensurate with a 5 star hotel. In particular, Crispy Chicken Slider at the pool bar was of such poor quality I could not eat it (and I am not a food snob !). The roast chicken in the Bounty Restaurant was better but not great. There are some excellent local restaurants which I would suggest using instead of dining in the hotel.

Exceptional

Lack of supervision in terms of security on the beach for guests from the hotel, you can’t enjoy the sea without worrying about your belongings on the transat , we got stolen and lost everything

Beach was amazing, loved the swimming pool, though loose stones and rail need attention before an injury happens. Buffet breakfast was good.

Dinner buffet was poor. Aside from Pasta and Pizza the meat and fish options were not good and prepared food was not geared towards Europeans.Pool bar food could do with improvingBounty Restaurant and staff was greatThe all night concerts were not enjoyable and should have a finish time to allow guests sleep.

very nice hotel with beautiful garden, super pool, however fitness too small for the size of the hotel

too small fitness

Exceptional

The showers and sink have low pressure at the third floor.

Super nice clean hotel , good environment , nice and clean Rooms. Food is great and stuffs all helpful. Highly recommended , hotel is close to everything

Absolutamente nothing to complain.