Hotel Dunas de Sal

I really liked this hotel! While they were relatively small compared to the ones around it, the staff was really nice and kind, the vibe was really chill, perfect for a vacation.

Way too expensive for what is offered, having in mind the resort next door charges the same for all-inclusive. The dinner options (which was included in my rate) were also very limited, especially if you’re picky with food, or have some dietary restriction. The breakfast options were okay but nothing to rave about.

Bad value and bad location

Terrible value; overpriced; far from town; overcrowded and poor quality breakfast; I got stuck in a broken elevator for 10 mins and then didn’t use it again.

The room was big and clean with a nice balcony. Bed was comfortable, sofa-bed not so comfortable. Pool area is great, although very exposed to the wind. Good breakfast, with lot of options and very tasty dinners. Amazing staff, always available to help. Location is a little far from the center.

The facilities were amazing, very clean, and the staff was amazing!

Not a lot a variety for the food on Half Board. The breakfast is buffet and is great, but Dinner a la carte with a specific menu for Half Board customers was not goog, specially when travelling with children and after paying all that money

Location was ok, not 1st line but close enough to the beach, and walkable to the Center (~20 min) for dinner.The facilities were according to expectations and the bed and pillows were quite comfortable. Bathroom could be better. Pufs by the pool were very nice! Nice area of sunbeds at the beach, with not many people and a calm environment.

Breakfast was what I found considerably bad for a 4star hotel - variety was moderate but quality was very low, both of food, drinks, etc

Location was perfect! Staff was professional and very helpful in anything we needed. The beach is across the road.

Almost nothing. Hotel overestimated in quality and price. Breakfast was ok that's it!

Yhe quality of the hotel. Swimming pool minuscule, windy, warranty required for towels overpriced (15 euros), bar inintetesting...

Satisfied with the variety. The staff were professional and helpful.

The Wi-Fi in the room was weak

The hotel is in a good location a 5 mins walk to the centre of Santa Maria and the beach is closed.Rooms are clean and cleaned daily.

Hotel was a bit boring and I found some of the staff were not very helpful. Breakfast was standard, on the last day we had a late flight and there is no facilities to shower or change after a day at the beach. We were told we could have a late check out however some of the staff were very unhelpful with regards this matter and said there were no rooms although we knew that rooms were available! We stayed in the suite and it says it's sleeps 4 however the sofa bed is extremely uncomfortable 2 adults couldn't sleep here. Mattress is very thin and bed is crooked, had to end up placing mattress on the floor. Don't think the hotel is value for money!

Very good location (near the beach & the city center). The room was good, very clean & the staff was very nice.

The breakfast is not so wide & rich.

The receptionists were trying to help us contact the airline multiple times who delayed our luggage so we could get updates.We did not like the breakfast (see more about it below) and after the first morning we decided not to eat at the hotel any more. One day we got lazy and decided to have lunch there and I have to admit it was surprisingly good.

Breakfast: There were options, but the quality was generally poor. Pancakes were like eating rubber, texture of the croassant is hard to describe but it was bad, fresh fruits were tasteless, fried eggs were drenched in oil. And there were flies around some of the uncovered food too. Apart from that there were a lot of sparrows outside trying to get to your food. We had one of them pooping on my chair too. We decided to have breakfast in town after this. I know breakfast is included in the price, but I would rather have no breakfast or pay for better quality breakfast. And hotel's page on booking.com says "Fabulous breakfast". Far from it.Hot water: There was no hot water when we arrived, I complained twice, I got promised it would be fixed twice. During my stay I felt hot water only once, when I washed my hands.Safety deposit box: They charge you 10 Euros for the key to the safe. It is not a huge amount, but the idea to charge for that is laughable. Never in my life have I been in a hotel anywhere in the world where they would charge for this. Can you really not include this in your price?! And yes, I know it is described on the hotel's page that there is an additional charge, but who reads through all the items in that list of facilities with 100+ items. Not knowing what is "extra" is my fault, but it is still nothing more than the hotel trying to pull a bit more out of the guests.Soundproofing: This is mentioned on the list of facilities and our room was supposed to have it. It is non-existent. The corridor outside our room has nothing that would absorb sounds and I could see light coming through between the door and doorframe. You could hear anyone talking at the other end of the corridor or anyone shutting a door.One more thing: We arrived late and our luggage did not arrive with us (airline's fault), so we asked reception if they have a small pack of toothbrush, toothpaste as shops were already closed. They did not.

Breakfast good

ExpensiveNo coffee maker as promisedReception not friendlyNo free water on arrival as in every other establishment visitedLift not working on departure - no offer of help with case despite being elderlyBeach/pool towels 15 Euro - other establishments freeShower head brokenBedside mat had glass/thorns

The outdoors, the staff and the breakfast was good.

The suite room for 4 people is very uncomfortable. The extra bed (sofa) for 2 people is thw worst bed i hace ever slept before. The solution was adding an extra mattress but it was bad anyway, we had a lot of back pain. Also a lot of ants in the bathroom.

My son (4yo) was sick and all the staff was incredibly warm and kind to us and to him. He was in need of a special diet and they provided us with no extra charge.

It could have more activities at evening and night time. Specially for kids.

Location easily accessible

Staff are not prudent - ended up trying to charge for other client food consumption. Also seemed understaffed which affects customer care

Rich Breakfast buffet, size of hotel was just right, not too big, still close enough to walk to Santa Maria, clean and comfy, kind and helpful staff, calm and relaxed atmosphere

Not directly on the beach front, bike rentals relatively too expensive, no complimentary bottle of water offered in the room, not even for arrival day.

Staff where great!! helpful and attentive.Any issues that arose from our group where dealt with immediately.

Required the lift to get to the 3rd floor - quite often after 11.00pm you were unable to use it. I think that the hotel should advise guests of any restrictions or times for use of the lift.Both my partner and I, experienced being stuck in the lift for short periods on separate occasions. This was quickly resolved when I pressed the alarm, however it does make you feel apprehensive when using several times a day.

staff and cleanliness

they charge you for every little thing

Design and layout.Close to sea and far enough away from noisy (at night) Santa Maria centre.Comfortable rooms but recommend asking for a plan of property to aid ideal room location before booking.Nice pool.Not too big.

Rather disorganised (Christmas special meal began at 7pm and we got our turkey main course just before 10pm - others were even later… unsurprisingly, it was very dry). Breakfast was also very hit and miss with inadequate staff to cope with 0830-0900 rush. Only ate evening meal on site twice in 7 nights as a result of first night’s uninspiring meal.

Extremely nice staff , super breakfast, location.and good installations.

Tiny Mosquitos go inside everyday even if you are careful with doors and don't let you sleep, also got a visit from geckos inside the room every night when returning to the hotel.