Thung Nham Resort

I loved the view and the staff were nice and friendly. The staff even called a bus for us to go back to Hanoi instead of going to the bus station.

I did not like that when we arrived the front desk forgot to give us the resort information card and we had to get it at dinner. I did not enjoy that the card said that dinner was from 6-8 but when we arrived a bit after 6 they said we were very late and eat alone. I did not enjoy trying to find things and not being given much direction about where things where (other than breakfast that was pointed out to us.) during dinner the staff were not attentive at all, we had to flag them down a few times to order and to pay the bill when we were done. Overall great experience but some of the staff were a bit off their game that night.

Right in the middle of the nature reserve. Free bikes to use and lots of golf carts to take us around. The boats were fun and the gardens were beautiful. Quite nature.Food and drink was good value/cheep.2 nights is a good stay.

Breakfast was OK but not very exciting. Sunset rooms were noisy, thin walls and Vietnamese tourists groups shouting. Pay for a more expensive room in the Sunrise building.Be prepared for Vietnamese tourists wanting to take photos with you if you are wester and blond!

Had some nice facilities around the eco-lodge like the bird sanctuary.

Booked this place mainly for the pool only to be told the pool was closed when checking-in, got offered no discount or anything due to this which was disappointing. Ate at the restaurant first night and the food was appalling and none of the staff spoke a word of English. Upon check-out was told we had taken a bottle of water (which we didn’t) then after complaining I was told we had taken a hand towel (which we didn’t), I had to take the receptionist to the room to try find the towel but everything was already taken for cleaning so disputed this through broken-English, eventually they said it was ok. Overall quite a disappointing stay and they should advertise before allowing people to book that the pool is closed.

Polite employees in the reception.

Everything was sooo wrong. Although employees were polite and friendly, they couldn’t speak English at all. I book it as a resort and wanted to have a day in peaceful and calm place, that didn’t happen. Pool was closed, no privacy at all in the resort, area was filled with tourists, everything smelled weird. Staff in the restaurant were chaotic, I ordered a beer and never got it. Overall, this place should remove the resort name and just call themselves a guesthouse. I wouldn’t even call it a hotel

The hotel is in the middle of a reserve. You can observe birds from a boat tour (extra cost)

Terrible service. The restaurant only have half of the menu, waiting time to cook your food is at least one hour. The staff is really rude they don’t speak English making the communication very difficult. The hotel organised a weeding during our stay so it’s was very noisy until late and didn’t apologised for that.

Bird park was good

Staff did not speak English. We were not served welcome tea. No one explained us the amenities and the facilities . When we went for dinner to the restaurant (within the timeframe) there was no staff there . We had to go to the market to have dinner . There were no vegetarian options . This place seemed to be for local Vietnamese people and not for international visitors

Location was great with all surroundings and inclusions

The rainshower is an issue if you're 1.85m in length, because the top of the shower is at eye height so to speak. You've to get on your knees to shower. Furthermore you can hear the neighbour's talk very well. Ppl were loud, but well...

Nice room. Quiet and comfortable space. Resort is near scenic spots, convenient for travel. Friendly receptionist. If I have a chance, I'll visit again.

Good breakfast, room was well equipped with good essentials. Staff was very helpful. we enjoyed Birds park and Mermaid Cave for free.

Pool area was under construction and room was a bit tired.

Breakfast is delicious. Staff is friendly, supportive. The room is tidy.

The scenery was really nice

The service was poor. The food was terrible. It was like a ghost town. Half of the resort was shut down, including the pool. We did not know this when we booked our stay. It is too far out of town from Tam Coc. I would suggest staying in Tam Coc and visiting the resort as the scenery is beautiful. I would not stay there again

The bed was super comfortable. The view was amazing. The room was quiet.The location of the hotel is very good.

Nice location and hotel design, quite a big and bright room, good breakfast and very helpful people working here

location, very good breakfast and friendly staff

Helpful staff, serene location.the reception staff Ms Huyen Moon was extremely helpful and friendly, we are very happy to have her support during our stay.our suite room was excellent, big, comfortable and conveniently located within the resort.the boat rides to the bird park and cave was great.

some caves were not accessible, it was a disappointment.while the bicycles are basic and sufficient, they could have been better maintained

great location, friendly and helpful staff, large room, comfortable bed

Proximity, Cleanliness and Excellent Service

Clean room, complete facilities, and especially hospitable staff.

Good food are also available within Thung Nham resort. The room was very comfortable with great view. Very reasonable price, great friendly staff. Very recommend.

Beautiful place for a boat ride to see storks in the late afternoon returning to their nests in the Thung Nham Bird valley.