Fairfield Inn & Suites by Marriott Kansas City Shawnee

Location. Gym.

Staff was not accommodating to some simple needs. Fighting among themselves. Didn¿t care to help or be there.

Modern look, cleanliness, complimentary breakfast.

Yes. The check- in staff. I was double charged after I checked in. Hotel employee was incompetent, granted he was a new employee. My tavel budget blown by this mistake. The staff needs more training.

The pool was open

We had no towels in the room.

Did not clean room after first night's stay. We were there two nights.

Very clean

Everything

Everything

Double charged for room but what fixed. Took a while to fix.

Location and distance to the track

The sink in the bathroom backed up. And there was a foul smell like a sewer was backing up outside.

Have stayed here before and...

Shower curtain to short, no alarm clock or clock, night table by beds dirty

Have stayed here before and was happy with stay

Shower curtain to short, no alarm clock or clock, night table by beds dirty

The staff was kind and professional, the complimentary breakfast had a wide variety of food.

the back entry area was a tad untidy

There pool was under construction which I was not told until I paid. When I went to the room I ran the water for 5 minutes and there was no hot water. I got a refund (which I'm still waiting on) I was only on the property for 7 minutes.

This property has recently been remodeled, so everything is new! The staff are very friendly and helpful, and the coffee was great. We have stayed in other hotels in this area, and I believe the Fairfield is better than the others. It was Thanksgiving weekend, so their housekeeping staff had Thanksgiving Day off - however, the hotel told us about this on check in, so we were not surprised by it. If we had needed something, I'm sure we would have been able to get it. There is road construction going on in the area, which makes it a little inconvenient, but I feel it is worth it. Even with the construction, the room was quiet. The room we were in had 12 foot ceilings! It made the room feel bigger. The shower was roomy and towels were plentiful. Loved the soap products - lavender and eucalyptus - nice smell, but not overpowering. We had two bath mats, which was nice for getting out of the shower and for standing at the sink. Tile floors can be cold! :) All in all, a great experience.

I liked how clean the room was. And the breakfast was convenient (I only wanted coffee).

The AC/Heater unit and thermostat was making clicking sounds all night, couldn’t sleep well.

Overall stay was good

I had the room booked at Fairfield Inn in Shawnee KS. Upon arrival, was given room key, didn't work, then was gold they are booked up that I need to go next door to Comfort Suites. I did, room wasn't nearly as nice, just not as clean, but acceptable. Then couldn't use the treadmill, so asked if I could use it at Fairfield, front desk said yes, but of course my key didn't work, so they had to let me in. Then upon check out at the front desk at Comfort Suites to try and get my receipt it took about 15 minutes because I didn't show there so I had to go back over to Fairfield Inn to get my receipt. Not a big hassle, but frustrating after a long day of travel.

We went for NASCAR race and it was close to the track. Shower was good.

Our first night the power went out for a few hours. It did come back on but then the elevator did not work and much of the breakfast was not available. I found something on the sheet on our bed and called for a new one.

location , newer hotel

beds uncomfortable

location , newer hotel

beds uncomfortable

Breakfast was adequate.

Room looked updated; however, lights on wall were either not reconnected or just not working.

Easy access and close to many restaurants

Breakfast was closed without warning or explanation. Was the main reason we stayed because of having to be out early each morning.