Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Cleanliness

Nothing. Everything was great

Location and pet friendly

Staff was overwhelmed. Housekeeping was promised however not always delivered. There were not enough towels for pool. Breakfast and happy hour were limited and too crowded.

Frequent traveler, had stayed at this facility over 25 times over the last 2 decades. Location is great with lots of eating/shopping options in area and easy access for travel. Staff that tries hard but are seriously over extended.

1.Run-down facility with serious reduction in staff affecting cleanliness, both in rooms and at restaurant. 2.Over flowing garbage cans at entrance.3. Wet floors in first floor (in front elevator from restaurant/pool area), creating extremely haphazard conditions (short staffed).4.Decreased food selection for breakfast, that often runs out. Not enough plates/cups/ utensils, as dirty plates piled up clearly visible.5.Excessive parking fees, used to be no charge. Currently charging $25 daily, more than double what others hotels in area charge. For reference, Marriott 1 block over is $12. While we have seen some negative changes over the years, we always had fun memories and returned. Sadly this is the end of an era, as we will not return to Embassy Suite at PGA Blvd. In fact, currently staying at a different hotel. There are better options for the price.

Recently refurbished. A definite improvement over the older style Embassy Suites.