The Setai, Miami Beach

Created the best first time experience to Miami. Thank you Setai for making it memorable.

The rooms are fantastic, the service is great, and Jaya is top notch.

The Setai Hotel is one of the best hotels on South Beach and we go there repeatedly. It has a top staff that is still the same at least in the 8 years that we have been going there, which is always proof that the hotel is well managed and has a low staff turnover. The Setai has great breakfasts and room service and service on the beach.

In the years that we have been going to the Setai, however, everything has remained the same, including the rooms, which already seem very outdated and worn out. If it should remain like this, we will choose another hotel for our next visits.

Breakfast is always spot on. We always have Anny and her sister for years wait on us. Few times omlettes undercooked because cook in hurry

1) Toilet always ran, mentioned front desk, still not fixed2) Call Valet with room # …. Gentleman asked what i neeeded. I said is this valet or kitchen??3) House keeping sent (2) pillows wet inmiddle?? Of course 11:30 at night before replaced4) Dinner and show, Servers new for sure. Could not keep water in glasses i ate there one in facility never again5) always construction or crap next door. Reall pay $3000 a night to listen to jack hammers at 8:00 am. Used to get letter stating or apologize. Nothing now. Management is lazy at this place.6)Busy signal for front desk after 9:00 pm7) Request reservation for Jaya and get Jarpon instead. Easy stuff can’t get right8)

The welcome was exceptional. The desk clerk showed us to the room and she gave us a real life tour....awesome plus she gave my fiance a personal birthday welcome from Setai...the bell hops were courteous and welcoming. The ROOM WAS SPOTLESS and I loved the partial ocean view. Breakfast had a wide variety. Housekeeping, front desk and the floor manager were warm and responsive to any issue. They had a birthday champagne welcome for my fiance in the room and also at breakfast. They suggested Casa Tua for the birthday dinner and made a reservation for me...I would go back RIGHT NOW!!!

Just a few things if I want to be hypercritical and to nitpick1. There were a few small flies in the buffet area- which is hard to control because its food which attracts flies2. Walking through the restaurant area to get to the beach/spa/gym esp on the Sunday - I felt cute since other attendees were well-dressed for Sunday brunch. I wasn't too sure how to navigate those areas without going way outside the hotel3. The necessary nearby construction- sounds of drills were heard in the breakfast hall, but earplugs were available at the pool to block this out if you were chilling at the pool

The welcome is really good, we asked for some things before we arrived and Cesar and Daisy in the concierge desk were outstanding.

Fantastic hotel, wonderful staff, one of the best places I have stayed. We stayed 10 nights in one of their cheaper rooms overlooking the city- room was fab and we were treated exceptionally well!

Gym a bit small, breakfast ok- try the Betsy for breakfast!

Excellent food. Great service. Very clean facilities. Great ambience.

When in the room the music was pretty loud.

Great Hotel, nice rooms. Staff is very accommodating. Breakfast is amazing and plenty of evening restaurant options. Loved the multiple pools and beach.

Big construction site next to the hotel.

Customer service! Concierge was excellent!

The overnight in room dining took over an hour. Maybe they were short.

The staff were extremely helpful and nice

The rooms were very old fashioned and no viewsFor the extremely expensive price this hotel takes for the room you do not get what you pay for ! And room was as if in the 1980’s style

Room, beach, pool

Workout room/gym is dismal for a property of this level

Very friendly staff

Decor a bit outdated/ dark. Furniture worn

Love the attitude of every personal. Very helpful with everything from housekeeping to individual want. Very nice pool helpfulness. Love the restaurant service. Ever aspect was to tier. Will be back definitely.

Amazing team: they help you and treat you like a king. Awesome buffet breakfast. Nice clean beach with little to no crowds

They allow smoking in the restaurant and in the hallway between the art deco building and the pool.The music is bumping in the restaurant till midnight on weekends. So, if you’re with kids or prefer silence — consider the new beachfront building.

Great experience, good food, clean rooms, great guest service.

Very cozy Fantastic entertainment and shows in the evening Extremely friendly and helpful concierge Clean

Very full pool area No kids pool for real swimmer under 16 My 11 years old daughter couldn’t swim and had just to play in the kids poolsUnfriendly and not helpful beach staff Not beautiful beach front Housekeeping was not professional in cleaning the cloths

I recently had the pleasure of staying at your hotel and I couldn’t be more satisfied with the experience. The attention to detail was truly remarkable—from the impeccably clean rooms to the thoughtful amenities provided. It was evident that the staff goes above and beyond to ensure every guest feels cared for. I was especially impressed by the personalized service and how every need seemed to be anticipated. Thank you for making my stay so memorable. I look forward to returning soon and will certainly recommend your hotel to friends and family.

Vibe and location great pool space and food.

Wildly Over priced

Staff is superb with the exception of the restaurant facing the sea the pool and the main restaurant indoors were amazing, everyone was super helpful with no exception

Breakfast is a bit limited and quality of the cooking is not great, spa is very pricy and quite basic facilities