SBV Luxury Ocean Hotel Suites

Room set up

The check in process. Not being able to get on elevator to get into room. No one there to help.

Near to the beach

The roof top was damage, the jacuzzi jets did it work, it was missing the shade at least an umbrella and outdoor furniture broken

The owners deserve to go...

First, this place is an Airbnb with no staff in the building no one helps you. Second, the rooms are old and smell old too. Third, they keep the security deposit, After calling them for two weeks and asking them for my security back they finally responded and accused me of having an extra guest and that I smoked in the room. So they keep the deposit. This property is surely run by liars and thieves! I ended up paying over $600 for one night for this run-down place. Also, in the reservation, I was supposed to have a room on Collins Avenue and they gave me one on Washington Avenue. The booking was for 3 people and they charged extra for the third after my stay. I have never experienced such a mafia-run-down property!!!

The owners deserve to go to prison

First, this place is an Airbnb with no staff in the building no one helps you. Second, the rooms are old and smell old too. Third, they keep the security deposit, After calling them for two weeks and asking them for my security back they finally responded and accused me of having an extra guest and that I smoked in the room. So they keep the deposit. This property is surely run by liars and thieves! I ended up paying over $600 for one night for this run-down place. Also, in the reservation, I was supposed to have a room on Collins Avenue and they gave me one on Washington Avenue. The booking was for 3 people and they charged extra for the third after my stay. I have never experienced such a mafia-run-down property!!!

The location was great

The room was dated, tattered and worn. Most things looked old and dirty (hot tub) couldn’t even get in the hot tub it was so used. The above rain shower head didn’t work. Room service number out of order. Check-in is a complete hassle. The air conditioner ran the whole time we were there and didn’t cool enough to rid the place of humidity. The chaise lounge was ruined with a hole in the seat. It was a complete disappointment. I will never book again!

I like the fact that it was close to everything in ocean dr and it’s right in the heart of Miami south beach

The fact we were supposed to get a hot tub and jacuzzi but we didn’t the fact that we only clean towels and wash cloths the four day we were there

I like the fact that it was close to everything in ocean dr and it’s right in the heart of Miami south beach

The fact we were supposed to get a hot tub and jacuzzi but we didn’t the fact that we only clean towels and wash cloths the four day we were there

Room was very clean and spacious enough towels and beautiful view

The online check in process needs to be reviewed the owner is very rude and argumentative and wasn’t available to assist with my check in! It took me 4 hours to check in because no one had direct contact to the owner! There was also dust and mold in the bathroom vents

Not one thing with this visit went right. The staff for the Hotel were extremely rude and not helpful. We were unaware of the hotel name due to every thing being sent to us was coming from SBV Luxury Ocean Hotel Suites. There is nothing luxury about this building, unit, no view, the restaurant, the staff. We were charged by the hotel to store our luggage, at a place we were staying at!

Everything was a hassle and unpleasant.We could not operate the thermostat so it was blasting cold air the entire stay.

No customer care or service

Mold in the room doors didn't lock, jacuzzi tub didn't work

Shower. Room size

How dark it was at night. Bed was hard

Excellent place to stay

Check in was difficult you can rent from a host then they won’t hold your bags

It was a great location and very clean.

Checking in was confusing. It is not an actual hotel which we didn’t realize. We couldn’t open up the door to the balcony.

The gentleman who greeted us fromt the business in the building. He was very welcoming, great personality.

The room was very warm upon arrival and we couldnt get the thermostat to work to cool it down.

At first I thought the price was too good to be true but it was everything I wanted and more! We were there to celebrate my daughter's 21st birthday and she gave it a 10/10! In her word, “it was lit!”

A longer stay!

Room size. Bathroom. Location. And balcony size.

Bad order in the hallway that kinda came in the room

Location & our view! Cleanliness! Room design. Amenities (nespresso! hot tub! slippers and robes, plenty of towels; TVs all working well). Comfortable bed.

Water temp couldn't be regulated well (HOT waaaay too hot). Such a nice design of an old classic building and spaces, but shabby in some details (wall paper stained, old; shower door handle rickety) - not critical, just disappointing.

Location very good - would...

Checkin was most complicated. WhatsApp communication at midnight is not what we expected.Next day in the morning we had no water to take a shower or to use the toilet.

The hotel is named something else and the security call it a Airbnb even tho it says hotel , they say ocean view but forgot to mention u need xray vision to see the ocean because it’s blocked by buildings and stores and upon checking in I was greeted by a random lady who was under a blanket in the lobby turned out it was security and after explaining how the elevator worked she walked us back outside to show us the bar and restaurant we had already passed just to bring us back and finally let us go to the room so we can use the bathroom just to come back down and expect a tip from us

Very poor

The hotel is named something else and the security call it a Airbnb even tho it says hotel , they say ocean view but forgot to mention u need xray vision to see the ocean because it’s blocked by buildings and stores and upon checking in I was greeted by a random lady who was under a blanket in the lobby turned out it was security and after explaining how the elevator worked she walked us back outside to show us the bar and restaurant we had already passed just to bring us back and finally let us go to the room so we can use the bathroom just to come back down and expect a tip from us