Serena Hotel - Punta del Este - Exclusivo Adultos

The hotel is beautiful and staff were friendly, but incredibly overpriced compared to others.

The hotel was hosting a wedding and only told us days before that the pool would be closed from 4. This was miscommunicated a and turned out to be the whole of the restaurant and bar as well from the time we arrived, so we were unable to use any of the facilities for which I had chosen that hotel. Then the restaurant closed at 7pm the next night when we went to go have dinner! So sat in our room for the rest of the evening. Incredibly overpriced for only be able to use our tiny room the majority of the stay.

Nice room Clean Good restaurant on property

Staff rude Had my diamond earring hoops stolen

Good place on the beach beautiful. People are nice

Needs a gym and much better rooms ans better breakfast

The staff were very friendly. We traveled with a small dog and they made us feel welcome.

A special mention goes to the staff, who arranged shipping an item we left behind promptly to our new locations. Excellent service.

Breakfast was OK, not exceptional, but that may well be because this is low season and hence there are few occupants in the room.

Near the sea and the only hotel with direct access to the beach. Very friendly staff.

At the time we have been there many of mosquitoes were there because of the humid weather condition. The restaurant was closed at 4 PM.

Lovely swimming pool area & friendly, helpful & attentive staff.

Lack of balconies, overly strong smell of air freshener throughout, very limited menu available for large parts of the day, terrible pizza & pancakes.

Staff great and very helpful. Not much else going for it

Many things, but this could be a really nice hotel1. Having changed USD into Uruguay currency on arrival at Montevideo this hotel only accepts USD in restaurant and for hotel payment . Why ?2. Expensive overpriced restaurant which is probably why it was always empty3. No tea / coffee making in room, no complimentary water on arrival. Disappointing4. Breakfast was not well organized and not great either5. Swimming pool painted black to hide the dirt and sand which is in it. Never saw it cleaned, I wouldn't swim in it6. Staircase to first floor (steps also painted black !?! weird) needs better lighting and a handrail as a must for safety.This all sounds bad, as in essence this is a nice hotel but it could be so much better with some structure, management and customer service. It's all very well marketing yourself as an exclusive hotel, but then you have to step up to give that level of quality of service.

Amazing location right on Mansa Beach and a short drive from Punta del Este. Private pool service and sun chair service on the beach. Great and very service oriented staff!

Nothing really

Fabulous staff, facilities and meals.

Lighting in the staircase. Dark steps and poor lighting could be a challenge for some.

One side of the hotel faces the beach, can be quiet and offers spectacular views.The breakfast is sumptuous and the staff goes above and beyond.I was visiting a nearby hospital with a severe flu, missed the last bus and had to stay the night. I had the worst headache from being sick and the staff arranged for the pharmacy to deliver medicine and arranged a massage. I was so physically weak that I had to stay another night. The massage and the medicine really helped. The hotel staff also spoke with the staff at the hospital, to which I returned after the second night.

Unfortunately the other side of the hotel faces a major thoroughfare, where the traffic noises continue throughout the night. Despite being severely sick, the noises kept me from proper rest.The price difference between the two sides is quite large. There were also issues that you wouldn't expect with a hotel of this caliber, like the broken room safes, the doors that don't lock properly and phones not working. Because I was bedridden, it was important for me to rest and be able to contact staff without having to go to Reception, so that was quite an inconvenience until it was finally fixed.

Beautifully located right on the beach, great terrasse with pool and also for the restaurant. Room was nice and spacious. Restaurant was very good, excellent food, one of the best I had in many countries (I'm a frequent business traveller). Friendly service at the restaurant.

Far from the city center, so a car is needed to circulate. Room with city view gave over the main road and the hotel trash bins, quite noisy (needed earplugs to sleep - and it was not a busy time of the year). It was not expensive, but the hotel should care for all views.

The Hotel is nice, clean, good Restaurant (expensive) and nice Pool!

the Beach Club was closed Unfortunately. also no freshly grilled meat available..

Breakfast, food, pool and seaview

Room too small, slow service and indifferent staff

Location

Not shower when you came from beachfront.

The location is very good and breakfast is fine.

everything was good

Good

Everythong

I love it

Superb