Villas Grand Marina Kinuh

They really should have been closed

No food available on site, facilities dirty, pool not clean and cold.

Beautiful apartment with amazing views and sea breezes. Restaurant was great with reasonable prices.

Could use some amenities like chairs on the beach.

I love the dead end road with the beach a short walk away and the marina at the hotel. A lot of what I like about this place has sadly changed. Their water pressure is still good (once we got maintenance to come and change the shower head which was completely blocked) The restaurant view is beautiful. Their beds are very comfortable.

I've stayed here a few times and it has gone way down in quality. Food is still good, particularly breakfasts and lunches. My Dinner came seared on the outside and ice cold on the inside though my friend's burger was good. They are in a fishing village and they had NO local fish to serve either day we were there. The rest of the food was lukewarm. Staff was extremely friendly as always. In our room, the pictures were crooked, they hadn't checked if the shower functioned. There was old mouldy coffee in the coffee machine and they forgot to replace the coffee cups. There was no liner in the bin. When we asked for bedding for the pull-out bed, they brought sheets and a pillow but no blanket. Bathroom was mostly clean but honestly.. not good enough.

Is clean and spacious

Too much light the curtains did not give enough privacy or cover light. There is too much noise at night from clubs around. To cold and the drainage smells

Location. Cleanliness. Staff. Restaurant. View.

NA

It’s a beautiful private place to stay, extremely clean and friendly staff

Restaurant service starts at 10:30-11, if you are an early riser take precautions, the room has a fridge and a microwave so you can buy things at the little market or in town

The room was as pictured.

This hotel is really in the middle of nowhere. The beach is terrible. It is covered with conch shells and seaweed. The day after we arrived, the restaurant was closed. We had to walk down a dirt road in the pitch dark to eat at the buffet of the all-inclusive resort nearby. The staff was indifferent. We left early.

Food is awesome, each room has multiple air conditioning units, hammocks and a great view. Staff is very helpful. Has three small pools that are cleaned regularly. Peaceful and quiet spot. Overall very nice.

Hotel is understaffed at night and far from big towns and ports. Lightning hits very close during storms and is likely to disrupt WiFi. No room cleaning service.

Excellent resort, exceeded expectations, room was very spacious with amazing views of ocean and lagoon. Private beach was secluded, quiet perfect and secluded. Restaurant and pool area very professional and felt like a 5 star boutique resort. We enjoyed the foosball and ping pong area, highly recommend.

amazing staff .very quiet place . a lot of things to see . at max . 1,5 hour drive Chichén itzá , cavas , other pyramids ,very few guests during weekdays.

beach is short and with stones . swimming pool nice with excellent service

Overall quiet, clean and large room with full kitchen and two balconies overlooking the water on both sides. Our friends had a boat at the marina so it was very convenient for us. It’s pretty far from Progresso but not a bad drive. We ate breakfast and one dinner at restaurant and all of it was good.

Nothing really. It didn’t seem like a regular hotel where there is someone around all the time if you needed anything. During the day is fine but overnight I’m not sure if there is someone there.

Very relaxing hotel with nature all around. Great staff and good restaurant.

Loved the apartment with both decks and very accessible to everything we wanted to do. Loved our privacy and restaurant was good value.

Road needs many repairs plus sewer smell in morning but maybe it couldn’t be helped. No elevators to third floor.

Terrible, Worst experience ever!

Honestly, the worst experience ever. I was traveling with kids, At night and my baby girl had temperature, I wanted her to take a bath but the water of the shower was frozen. There was not a single person to call or someone to help. Next day, Maria or Flor (I asked for her name but she didnt want to share it with me so I asked the staff for her name) who was in charge of the hotel was the meanest, the said she wasnt able to help and that not having hot water wasnt her problem. If you want to have a good time in Telchac avoid this hotel. There are other good options around.

The unit was nice and very clean.

1. T.V did not work any if the days we were.here2. Sliding glass door.to balcony did not lock, which made us feel VERY UNSAFE. they stated they were aware of problem before our.arrival, and still put us in that unit, and were not willing to switch us to another one, even though we were the only party staying there for almost our entire stay. They did not clean unit any of the days we were there, no toilet paper replenished we had to ask for it and we were told we can buy it at the little market they had at the premises. No clean towels, they said they only clean 1 time per stay, we would have to pay for additional cleaning. No dish detergent, kitchen towels or bath mat in unit either. We were never informed beforehand of this details. We went there thinking it operated like a normal hotel. I feel I should.get an adjustment.on the amount paid due to inconveniences with unit and misinformation or lack of information provided.

It looks like they are not keeping up with the maintenance expenses. Looks like it was a big investment, but they are not keeping it as good.

Maintenance of the facilities could be much better.

We just stayed for one night , but everything was perfect

Nice services. Very good breakfast.

everything

stairs

Exceptional