Capital O Hotel Central, Xalapa

Hotel is conveniently located across the street from main intercity bus station. Several good restaurants were close by and it wasn't that far from the historical downtown area. Breakfast was decent and plenty.

Not elevators.

-convenient location since our bus arrived late. People were there for our check in at midnight -room was nice and comfortable -actually not too noisy even though it is on a Main Street

-booking says breakfast is included but it is an extra 140 pesos per person

Close to bus station

I was placed on a room to the street, mucho ruido toda la noche de los autos room 401I requested to be moved, receptionist refused

Nice room.Comfortable and fairly quiet.

Didn’t like the restaurant, there are much better options within a 3 min walk

Terrible customer service

Just before reserving at booking.com I called the hotel in order to ask if the rooms had air conditioner, the lady said yes so I proceeded to make the reservation. After doing the check in and paying by credit card, we went to the room and realized it did not have air conditioner. I went to make a claim to the receptionist, but she said did not have any room with AC, so she offered a fan, which was not an option for us. The weather in Xalapa was very hot, so that's why I was requiring the AC. At the end, I had to look for another hotel.The Capital O Hotel did not give my money back, with the argument that this was a mistake from booking (???). Terrible experience with this hotel, very bad customer service, and they do not honor their reputation just not to loss the cost of 1 night.

The staff were sweet

The traffic is noisy, the hotel is in an intersection and the windows don’t shut.

We had a really nice stay at this hotel, only one night and everything was clean and comfortable. Breakfast was also really good, I would book again the hotel Capital O, Thank you for the excelent service!

Very noisy, I couldn’t sleep all night

Looks like there was an event going on. the other guests were talking super loud, laughing and were very disrespectful. the hotel offered a continental breakfast that was so average. disgusting “juice” and eggs. I found a bug in the room. they gave me the room where I could hear all the traffic noise. never had an experience that awful before.

it’s very well situated in front of the main bus terminal and the place itself is fine, clean and pretty enough

they forgot soap and shampoo in my room but it wasn’t a big problem. they solved it immediately.

TOO MANY PROBLEMS WITH THE HOTEL STAFF I REQUEST TO SPEAK WITH THE GENERAL MANANAGER. THE ROOM WAS UGLY I WAS MOVED TO ANOTHER ROOM AFTER MANY CALLS TO THE OFFICE.

TOO MUCH NOICE IN THE HOTEL THEY WHERE DOING RENOVATION AND THE NOICE WAS DIGING AND THE STAFF WAS NOT FRIENDLY AT ALL.

Personal amable

Personal amable hotel horrible

We had a great breakfast and it was a pleasant stay

Clean

I had to bag for my breakfast Supposedly was not included

there is no air conditioner

Noisy, no continental breakfast.

Buena relación con el costo y ubicación buena

Very good

Very good

Superb

Poor