AC Hotel Veracruz

Not at hotel is a motel need alot work cleanes is very bad...... all hotel is a chiken corral

Breakfast is basic, lacks of local food options and staff is outnumbered, service can be veeery slow.

Access is limited for people with walking dissabilities, although there is some special equipment for this, I never saw it was used for any guest.

The commodity and the fastest route from the hihgway

The staff take too much time to attend you.The parking slots are too small

Fast, clean and friendlyGood foodGod bed

Bathroom could be a little bit more clean

I thought the staff, (from the front desk, room service and restaurant, vale, cleaning and everything else were exceptional and very helpful!!! Food was great!! and very NEW and neat!!

The only thing I wish the room had was more table space and a microwave. Not a big deal, but would have liked having those.

Facilities were really comfortable, quiet in general

Breakfast was good but too expensive

Location was perfect. Walking distance from 2 malls, and restaurants complex, and cross the street from the World Trade Center. Nice room with a beautiful see view. Good space and nice bathroom. Breakfast was convenient with good variety. Excellent and very cooperative staff. I enjoyed my stay overall, giving the fact that I was there for work.

Towels were old. No slippers and the AC was not functioning well.

The out door around it

Restaurant close quit early for a late arrival traveler

The location is great to go to the beach walking and it is near to the Harbor's restaurant which has a great seafood.

The bed is an old mattress, nothing comfortable.

Good location, near a nice shopping center & restaurants. Valet guys were nice and attentive. Nice view from the room.

The hotel is poorly kept. Our room was covered in large pink and brown stains all over the wall, bedroom floor felt sticky and was dirty (our socks were black from walking on it). There were lots of ants on both bedside tables. At night we felt something was biting us underneath the covers (probably ants or bedbugs). I asked for a quiet room in advance but we were given a room that had adjoining door to another room, from which we could hear all night people in the room next door. AC in our room was loud. It’s too bad that there is not a better attention to keeping the hotel in better condition, as it’s probably the more modern nicer hotel in this town.

The staff is amazing. Every need was met by the staff if we asked. They did accomidate our tall vehicle after some chaotic issues.

NOT A GOOD STAY OR A GOOD VALUE. Inconvenient to get to as it is in the middle of the hotel zone and traffic is INSANE. There is zero parking for anything taller than 7 feet . It has a parking garage for cars only. This place has no beach access. You have to walk for blocks to access the beach and then when you get there you have to go through an amusement park to get to it. Its dirty and unsafe. It states it is pet friendly; it is NOT. There is no where for your dogs to relieve themselves for three blocks around the hotel. The area you have to walk to to find a place for your animal to potty is NOT SAFE. Oh and the houses that DO have beach access in front of the hotel have loud barking dogs that do not stop ALL NIGHT LONG. Lastly, the balconies. Jesus. Dont go out there unless you have a death wish. Any one over 200 lbs will not feel safe on these unstable platforms. The staff is the ONLY redeeming quality of this hotel.

Staff is warm and focused on client satisfaction

Food is expensive and poor quality/quantity

Location!

No room service The Smoke detector flashlight above the bed very annoying. There’s a light flashing all night. Uncomfortable bed, it sinked pretty deep. Customer service is not there to check in and overall not a well maintained hotel even though it’s fairly new. Not impressed!

the hotel was pretty nice

the personnel was rude, the waitresses seemed mad when you asked for something.. in general the service was bad. I called reception from my room several times and no one answered, I even called before arriving and nothing.. Netflix didn’t work on the tv..

Perfect location except no access to sea which is a pity because its right there.

Restaurant service could be better and access to sea is essential.

all was ok for the family, good attention and cleaning areas,

No beach has the hotel, but we wall to arrive, was closed.

Location, competitive price if you land a good discount, good views.

The reception was not very helpful, provided no guidance, paid 100 USD for a single laundry of about 10 clothes (!!!) and even got 3 lost, where 1 never returned, not proactivity for solve problems for billings and offer guidance. The Staff was good but looked like beginners without training.

Loved the location.

Beautiful Restaurant but staff not very helpful.

well located

garage too small , a Terrance could be nice

The view from the room was amazing (we asked for a room with sea view)The bed was comfortable

The lock wasn't working properly, so we had to keep going back to reception to update the card and ask for assistance, which was annoyingThe design of the shower let some water go out, so the bathroom was wet most of the time