Pachamaya Holistic Wellness Boutique Hotel & Spa - Adults Only

The check in staff was friendly, the lobby was cozy with incense burning. The yoga shala was lovely and offered a nice class. Bed was fine a little hard for me but typical for MX, bath products decent and everything was clean. I don’t have time for the pool but it looked nice too. Location is not very interesting but very convenient!

The he front desk person said luggage storage and use of the showers by pool wa an option after check out since my flight left at 5pm. I didn’t realize the shower was outside with no privacy or soap or anything so just keep that in mind of you intend to explore and then return to prepare for an evening departure.

Beautifully furnished rooms. Lots of natural and refurbished materials.

No tea kettle or coffee maker. No TV but I am ok with that.

Cold AC, nice size pool and lounge area and with a stay longer than 2 nights you get a free class! Staff was quick and accommodating- the room had one blanket for 3 beds and only half a toilet paper roll, they had more in storage they retrieved quickly. Great street food just around the corner and a short drive to the beach.

The water was incredibly stinky. We stayed 2 nights and had to rinse off the day in the outdoor shower/ pool because the smell was so bad. There’s a “hot tub” that never got hot because “the sun didn’t come out”. We came back to the room around 8pm one night and there was a class hosted right outside of our room- very loud.

The installations ! All the staff is awesome !Special thanks to Roy and Alan, they were amazing either way our guests and our furry friends ?

Absolutely nothing , everything was Perfecto !

Amazing hosts, super kind, communicative and welcoming from the first second we have stepped into a hotel. They were there for us for whatever we needed, and you can really tell that they love their job, and the postive energy is all over the place.Rooms were very clean. They also offer breakfast which is great and delicious, and the staff in the restaurant are very very kind. One day we had to leave our room earlier before the breakfast was offered, they offered to prepare us the breakfast to-go, and even though they said they will make it a day before and put it in the fridge, when we picked it up at 6.30am, it was warm because they have freshly prepared it that morning for us which was a very pleasant surprise and just shows how much they care about their guests.Also, the location is great, close to everything, and in not super touristic part which is a bonus.We enjoyed a lot our stay, and would definitely stay again at the same place.

Everything was great. Rooms are mininalistic, so might not be for everyone, but for us it wasn't any problem :)

Breakfast

Very moldy room. Mold and scale in the bathroom and. The room smelled very bad - mold smell. However it was clean. Very noisy. You can hear everything from the road. We stayed for one night.

Great location! Close to excellent coffee shops and restaurants like Onda Cafe, Ixum, Wani and local shops! I really enjoyed Clau and Nicole’s yoga classes and America’s sound baths! Chamana a jungle like cafe is next door with excellent coffee, tea and juice options. If you stay at Pachamaya you can pay 250$ for a set breakfast. Chakramaya is their holistic spa. They provide massages, acupuncture, cupping, facials and other alternative therapies like bio magnetism.

They advertise it be a wellness space however the Saturday yoga/pilates class was canceled without any notice. I think they can put a little more effort in having the yoga space organized, especially the outdoor space. There are tables and chairs that make the set up awkward. Also please provide mat cleaner and wipes so mats and blocks can be properly sanitized after each use. I stayed for a week so it would have been nice to have a mini fridge. There is a space for it however my room didn’t have one. I was also surprised there was no safe. My room faced the street which inevitably meant noise, perhaps some attention to this but can’t really be avoided.

Staff and breakfast was lovely. Pictures exaggerate was this place is like, was put in a room across the street and not within main building. Walking distance to bus terminal.

Rooms and facilities look tired.No body soap for shower, big bottles of shampoo/conditioner that must of been shared across number of guests between stays. Wouldn’t not have booked if I knew I was staying across the street.

The hotel is safe and clean. The room was very huge, I liked the big bed and the nice view from my window. The pool was quiet just as the hotel was, it’s amazing for chilling and resting your mind after a stressful period. The staf is very nice and friendly. They propose many courses ( yoga / pilates ), I unfortunately had no time to try it but this is a great idea !

unfortunately I had no refrigerator in my room, my water was warm and the fruits I bought have rotten fast. The staff told me that they would provide at least a bottle of drinkable water everyday but I only had it the first day. The big pool wasn’t clean every time.

Beautiful room! Lovely staff, felt like a haven in cancun. Perfect last night of the holiday!

We stayed here at the end of our 2 week trip for just one night but it was an extremely good option for us before catching our flight the next morning.The room had everything we needed and the staff were exceptionally friendly - even letting us use the facilities when we had a late flight the day of our check out.The location of the hotel is also very close to the bus station if you are arriving via the ADO bus.

Nothing - the hotel had everything we needed at this point in time

The staff was friendly, but it felt like different people were giving conflicting answers to my questions. First, I was told there were no massages available because the spa was closed, then suddenly, someone was coming to the room for a massage. At first, there was no transportation, then there was. The bed was terrible—I woke up with a stiff back, and so did my daughter. There was no mini fridge, TV, or hair dryer in the room. They advertised a “hot tub” next to the swimming pool, but it was just cold water at outdoor temperature. We paid for breakfast to be included, but it wasn’t. If you do stay here, make sure to tell the restaurant before ordering, as there’s apparently a separate menu—but honestly, it’s not worth paying extra for breakfast. We were also disappointed that there was no yoga on Saturday. To top it off, when we tried to relax by the pool, we woke up to what seemed like one of the owners or managers conducting a job interview nearby!

The staff was very welcoming. I appreciate the yoga classes and the swimming pool. Also, it was quiet and chill, perfect to relax. I like the restaurant also next door.

The door is maybe a bit too expensive for what it is.

Great vibe, pool, staff was great, delicious and healthy food, facilities and second room I booked was great as it had bathroom door :)

The first room I booked with friends/colleagues was nice but there was no main bathroom door so it wasn't that private.

Very nice and helpful receptionist, especially Mariano who helped me book a tour. Great location (close to restaurants, shops and ADO bus stop), clean facilities, quiet, nice pool, air conditioning, shower has hot water and good water pressure, yoga classes available on site. I recommend taking a class from Bekki Jo; I'm sure the other instructors are great but I didn't take their class.

firm bed

Ingenting.

This is definitely not a five star hotel. We had one of our worse experiences here during our vacation in Mexico. We booked a price that turned out to be adjusted when we arrived at the accommodation as we chose to pay at the accommodation. The accommodation insisted that it was the price that applied and just blamed itself even though we had documentation that we booked the accommodation at a different price. Communication after that was impossible and we had to pay almost 3 times as much when we got to the hotel than what we booked through the website. The standard of the hotel is very poor, very worn and it felt like sleeping in a roundabout with a very high noise level. Do not recommend anyone to book this hotel.

People are very accommodating and nice. The bed is comfortable and the hotel is not crowded.

Small windows and the roof is very low. It felt pretty humid

quiet, wonderful location. excellent cafe attached

Nice pool area, pleasant room, friendly staff

Nice outside area with a pool and a comfy bed

Rooms are a bit outdated and not much light comes in