Hotel Maya Caribe Faranda Cancún

Size of the room, smell in the room, pools, exterior walkway

Upon taking our scheduled shuttle to hotel is when we were notified that the hotel we booked was actually CLOSED and we were then taken to a different hotel. Departing back to the airport, the scheduled shuttle went to the hotel which we booked.

We no longer had a beachfront hotel that we booked! Rooms were really basic and old.

Nothing. Was only there 10 minutes.

The room/ bungalow was horrible.! There was cat sh¿¿ on man entry the bell boy just move suite case a round it. Then in room it was so dated/ old. The covers on both beds had some reds spots. (Have pictures) We were in a very secluded area. Unsafe.

The Location, the front desk and the restaurant staff, the entertainment.

What leakage in the sink and the restaurant dishes should be cleaned properly especially during COVID.

Beach

Old room

Food was good at nighttime.

The rooms need an upgrade, the toilet sometimes didn’t flush, the mattresses were ripped and old.

Lindo restaurant staff was excellent!Lots of food variety. Breakfast buffet was delicious. Curros were so good! Beach was beautiful! All staff were so helpful and pleasant. ?

Not a new facility but comfortable.

The location

It was dirty, run down, and the photos did not represent the actual rooms. The bedding was awful, it smelled like sewage, and we have bites that we are afraid are from bed bugs. We only stayed for one night.

I like the hotel grounds and the beach

The rooms were very very outdated and weren't client properly. When we closed our door it had a large opening where people waking in the hallway can see inside . This door opening also caused and issue because we can see the light beaming in at night and hear all the noise from people staying there. We also had very very noisy neighbors we called two complained several times but nothing was done regarding the situation .

The peacocks wandering around and the iguanas

First of all the name of the hotel was dos playas, not maya Caribe. Weird . The access to the restaurant bars was absolutely bizarre. You had to go to the office and buy a ticket . But you couldn’t buy a ticket just to get a drink at the bar. You could buy a ticket for dinner that included a few (bad)drinks. I don’t even know what the bars were there for. It was like the management Was stuck on some kind of business model that may have worked in the 1960s. But it was pathetically out of date for today’s travelers.

It was good location

Staff was rude and I got there at 8 pm they charged me 600 pesos for including pass I told the guy I was going to dinner outside the hotel and next day they charged me again 600 pesos I had breakfast only there food was disappointing

i really like the entertainments like the star shows amazing the Juan Gabriel imitation the best , the food was really good!! Honestly for the price it was all really good!!

out dated rooms and cheap alcohol

Great beach and wonderful ocean. Thousands of little fish swam around our feet every day. You have to pay for breakfast every day if you do not get it in a package deal.

If you lose, your key, you will be charged a fine This happened to me.

Food was good, the location and the beach were great. Also the staff is very friendly and accommodating.

The room is in serious need of repairs. The bedding was clean but very old and should be replaced. The wifi kept cutting out too.

Price and location

Dirty and old

Location is beautiful, so many options for food! Staff were so friendly and always helpful! we loved watching the peacocks strut around too!

There could be more beach chairs

The hotel is clean, the food is good, the beach is good, the room and the view of the ocean are wonderful, we are satisfied.

T not worked

The location is perfect. Right on the beach with beautiful views. There is a nice pier that offers massages and help with booking activities. Booked a fishing trip and the marina was right across the street. Short uber ride to the party strip and the Ferry to Isla is the next beach over. Loved the huts and beach chairs. Food and drinks were great. Staff very friendly

Our room was the worst room I have ever stayed in. The bathroom ceiling leaked all day and water constantly dripped down the walls creating puddles on the floor. Bathroom ceiling had several patch work spots and full of mold and mildew. The mini fridge was rusty and the one bed in the room had mildew on the boxspring

By the ocean, brand new room, clean and big! Close to Playa Tortuga for ferry. Great pools -3, and bars by the pool, beachfront. Parking

Location is far from caffès and shops. All the time is strong wind, what makes feel colder

Very friendly and helpful staff. The grounds were beautiful and well maintained with easy access to pools, food, and the beach.

The rooms are definitely older and in need of upgrades. Don't expect fancy. However, our room was very clean and comfortable, and the surroundings made up for the basic amenities in the room.