Fairfield by Marriott Inn & Suites Cancun Downtown

Everything was what I expected. The staff was so helpful, beds we comfortable, air conditioning was wonderful, and the breakfast was great! The shower had excellent pressure and temperature. All of my problems were addressed appropriately

The shower leaked on the floor a lot.

IT WAS BEARABLE.

THE ROOM HAS A STALE ODOR. I HAD TO PURCHASE SOME DISINFECTED INORDER TO BEAR THE ODOR.

Comfortable, modern, easy to get to.

The king size bed and the pillows. The most comfortable ever!

I like everything about this hotel!!

The staff, water, decor, scent and overall impression arriving was very welcoming. The room was large, bed was comfortable and AC worked well.The "best burger in town" across the street (Marco told us about it) offered a FANTASTIC burger, and the 711 downstairs along with the bank makes for a super convenient airport hotel.The price was decent and the kind staff kept our luggage for our return on Friday 25.

The toilet clogged upon the first real use. There was construction on the steps to the hotel when we entered (men were pleasant). There was renovation dust on my bathroom door so every time we opened or closed it we got sprinkled. Fortunately I had booked another hotel using my points so after a shower and a nap, we left for Canopy by Hilton. The view of the Ferris Wheel (along with a pool) was highly enjoyed for our first morning waking up in Cancun, as opposed to the view of the construction outside our window at Fairfield.

We loved the central location, proximity to a pick up point (Smart Cancun Hotel) for most excursions, and the availability of Uber for riding.

We are vegetarians, so the availability of options in breakfast is quite limited. Also, some of the plates didn't seem to be cleaned too well.

It located near 7-eleven and ATM and main street. It is exactly convenient. You get to the 28 market on foot if you want.It is the better location if you join a one-day tour.

You don't expect great views from your room or exciting locations like the seaside hotel areas.

Breakfast good variety

we arrived at night restuarant closed by 6pm

It was very clean, staff was always helpful. Breakfast each morning was ok.

Decent location to walk to nearby shops in downtown. Best thing was the INCREDIBLE vegan restaurant right across the road which did amazing food.

Breakfast was okay. Everything was cold one morning and we were there around 8:00am. Second morning it was warm. Ordered room service our first night and everything was cold. Got a pizza and it was clearly just a frozen pizza. Wouldn’t recommend at all. One of the gentlemen on front desk was very friendly and helpful and was very happy to answer our questions and help. One of the ladies not so much. Everything seemed like it was too hard and she was just happy for other people to answer questions and do the work - just didn’t seem like she actually wanted to do her job at the front desk. Overall not a bad stay but not great either.

Comfortable and friendly staff

Not walking distance from where the attractions are - beaches and boat ferry. You will pretty much uber/taxi to all tourist spot.

The hotel location is good. The rooms are clean. However, the breakfast is not appealing at all. Free parking is availab

All staff excelled in customer service. Check in was fast and efficient. The rooms were very clean. The beds comfortable. The breakfast had a variety of delicious options. I would recommend this place to others.

The towels felt old and worn but still clean.

The service was amazing, and a special shout-out to Jose, who was super efficient and welcoming at check-in. The room was impeccably clean, and we loved the great shower, comfy big bed, and the good room size.

The only downside, which isn't necessarily bad but worth noting, is that there is no room service available. However, this didn't detract from our overall experience.

The hotel met our expectations for a place from which to start our three week trip to explore Mayan ruins. Our was not a beach vacation…we just wanted a safe place where we could get a good night’s sleep, a safe place to park our car…and access to a few choices to eat.

The breakfast was adequate….but it lacked fresh fruit…surprising given lots of fresh fruit in the area.

Terrible

we booked and paid for a room 2 month before our arrival and when we arrived there, after a 14 hours flight, they didn’t have the room available and moved us to another hotel that was awful. Is the one next door. The room was extremely humid and was smelling bleach plus the shower was clogged. Never again

This was my second time staying at Fairfield by Marriott Cancún Downtown, and once again, my experience was excellent. I stayed from February 6th to 11th, and the hotel’s location is perfect—close to downtown and with easy access to the hotel zone, making transportation very convenient.The housekeeping service was outstanding, keeping everything clean and organized every day. The staff was incredibly friendly and helpful, always willing to assist with a great attitude. We also really enjoyed the breakfast.Additionally, I want to thank the staff for their beautiful gesture in celebrating the 15th birthday of one of our group members. It truly made our stay even more special!I would definitely recommend this hotel and would stay here again on my next visit to Cancún.

Comfy bed

Shower took ages to heat up. Quite basic accomodation

location. it is near a 7 eleven shop, near bank, 8 minutes walk away from a big Mall. and 20 minutes walk away from ADO bus station.

the toilet at the last day of our stay was clogged. the breakfast can be better, for example a fresher bread would be an example.