Akuazul Resorts Adults Only

Good proximity to the airport

the amenities are poor. The pool was freezing and dirty, the (beach) chairs were broken (it's not really a beach), the bed linen was dirty, the patio door was broken, the bathroom light didnt work, the root top bar and pool was closed and we didnt want to try the restaurant. The lobby smelt like sewer water after 10pm.

The style of the hotel was nice

We found out some bugs in the room twice. The shower didn’t have any hot water and no access to the beach, everything was destroyed.

I would not recommend this place at all. Spent two nights there. I’m not sure even why they have a rating of what they do. The people were fine and good, overall, the cleanliness along with it being safe or even the upkeep was sad. Definitely not recommended….Let’s just see going in the swimming area. Be careful of a steel pipe that is rusted and could tear someone’s leg apart. Just for an example the rest goes with it.

The room was modern, comfortable, and had a sea view

WiFi was not working well or at all from my room

The property is beautiful and very unique. However, it has seen better days and has been ravaged by multiple hurricanes and tropical storms. Only about half the facility shown in photos is available for use. The staff is outstanding, very accommodating. The restaurant is fantastic, but a little pricey. We booked a swim up room, we could swim to the lobby and bar and this was a great experience.

The beach is a mess and completely unusable due to high levels of sargassum. The property has three bars but only one bartender. It was not busy when we stayed, which didn’t keep us waiting for drinks long. The rooftop has potential to be nice…lovely pool. View is sad, looking down at sargassum and then seeing beautiful white sand beaches to the left and right at other resorts that were well maintained.

The Thailand appearance. To was awesome! The amazing pool. The ocean view. The restaurant. The lobby was amazing.

The parking was far and needed vale-parking all the time.

The staff are friendly

Everything else! It is super NOISY, it is IMPOSSIBLE to sleep with the sound of the cars very very loud passing by the whole day and night. Also the air conditioning was not working properly.

The design and facilities were nice.

Couldn’t get over the road noise, struggled to sleep. Dinner was hugely overpriced. Cost the same as a night in the hotel for two people.

Disappointing

No facilities, understaffed, bar was open only a few hours during the day. The whole hotel seems abandoned. Broken furniture, no staff at the beach area, sun beds dirty. The worst - the noise in the rooms. Its next to the road and you hear the cars the same with door open or closed, and they don’t stop at all during the night. You need a car to go to any restaurant or bar.

This hotel is really cool. The staff was great and the food in the restaurant was really good. The view from our room of the ocean was incredible, sunrise and sunset were beautiful. The staff is very friendly and helpful. The only reason I didn't leave a 10 was because the bed was so hard and uncomfortable. We left sore the next day because of the bed. If they got softer beds we would return for sure.

Bed was like a rock, I didn't get much sleep because of the rock solid bed. Younger people may not mind but in my 50s I need a softer mattress and beds are a big deal when I travel. The location is great, has Tulum vibes and is very unique.

Hotel is close to the airport - so perfectly located when landing in Cancun. Staff was always very helpful, very friendly. Breakfast was AMAZING. Wifi worked perfect and the rooftoppool is awesome!

As the Hotel is located close to the main road it can be quite noisy during the night.

The hotel Is exceptional, spiritual and on Positive vibes. The restaurant (not correctly critised by many as overpriced) offers best meals we could have consumed during our stay in Mexico. The rooms very clean, the beds very fine.

NOISE. Not only from the street, but also the loud musíc on the roof pool when the number of guests was 2-4. Why?

The ocean view from the bedroom was fabulous. I also liked the ambience and decor inthr hotel a lot. It's a beautiful place, a mesmerizing mix of nature and art. I also appreciated that the area is not crowded and the staff was very friendly.Overall a nice place to stay.

The hotel is on the main road. Unfortunately, there is a lot of traffic and you hear it all day and night long. I also thought that the restaurant was a bit overpriced.

Conveniently located near airport and Cancun hotel zone for transfer.

Rooms noisy, not properly insulated so traffic noise prevented peaceful sleep. Facilities listed not available due to understaffing and lack of maintenance. Eg. No spa, beach area mangroves and much not open all broken loungers, no laundry service, coffee machine in room but no coffee available. Poorly run or struggling financially to staff and maintain. Ok for overnight airport stay but would be very upset if I booked a week here. Restaurant poor and expensive. Staff were lovely and helpful despite the faults.

Interesting decor, nice and welcoming staff, lots of birds and animals nearby.

A lot of noise due to nearby road.Very small beach area.

Stuff, clean rooms

The place is outdated and needs renovation. Very noisy because of the traffic, no noise insulation. AC was not working well.

Amazing interior, rainforest vibes… a lot to discover!

The included breakfast is two slices of toast and fruit… at least the fruit wasn’t dry.

New owners have only had it open since March. There is some construction going on so they are working on making the place better. But it is very good already. It is also close to the airport if you’re flying out early the next morning. The rooftop pool has amazing views. It was a great spot to relax and take in the vistas.

It isn’t close to anything except the airport. The beach is only accessible through the mangrove. It is a private beach, but we didn’t go out of concern for mosquitos.

Unique! Love the decor and amenities.

Beach needs to be cleaned up. Bars weren’t open. Need more attendance to open everything up.

The staff was great. Everyone made you feel welcome. Even if my review of the facilities is a bit rough it has nothing to do with the staff.

The noise from the road. Even though I had the door closed, I had to use ear plugs at night. Please install thicker doors. Everything except from the room felt a bit worn out. Nails sticking out of chairs especially at the sky bar. You could rip your skin or clothes if you are not careful. I brought my fitness gear because fitness was part of the facilities but it was non-existing. All the wellness described on booking.com seemed non-existing. Yes there was a beach but not for swimming. Maybe it's because it's off season but then it would be nice to know before ordering.