Grand Gardenia

Spacious property and room. Pool sparkling clean. Loved the patio/deck!

Bed hard as a rock! Harder than usual México!!Tiny amount of water in room.

That it had a poool

No air conditioning at all , beds were a bit uncomfortable

The rooms were ok, I like the green area in the property

There was no AC in the room. Probably first time I experience such a thing like that. And there is parking problem as well.

Great location, perfect for families, friendly & helpful staff. Breakfast(available on weekends) was really good

No A/C- windows did not have mosquito screens

Great facilities, pool heated, kind staff, good value for money, nice and vast food. Well equipped rooms and comfy beds. You have everything you need. Overall nice Friendly place

I enjoyed everything and my 4 year old as well No complaints about this place.

Spacious apartment with spacious balcony.Clean.Comfy beds.Included parking area.Included spacious barbecue area.Helpful staff.

No nets at windows to protect from mosquitos. No AC, so we were sweating at night. Nice place, but didn't sleep well because it was too warm. The nets would upgrade this place a lot.Kitchen not well equipped. To cook something, we had to buy even knives. Missing space to hang long clothes or wer towels. Wardrobe is not an option. Neither the balcony as there is a lot of ashes flying around.Balcony always full of ashes. I know that it is not the hotels fault, but wanted to mention it.Minibar was too full. Had to empty fridge in order to be able to put food in it.

The studio with 2 bedrooms has a nice size, the kitchenette is practical, big fridge. The terrace is quite big, lots of chairs, huge dining table. The pool is kept very clean despite ashes from the volcano.

Minibar: well stocked, high priced, you pay for every bottle of water or do yr own shopping. Terrace: Roof is textile, not water proof. Drenched after the rain. No AC, only 1 fan for the whole space. No bread knife. No tissues. No chair in bedroom. No mosquito netting anywhere! Noise from the nearby road can be very loud. There should be a curtain to give more privacy to small bedroom-bathroom area. No restaurant during the week.

The room was clean.

There is no air conditioning, the room was so loud and was unable to sleep past 7AM, the full glass front is not a good idea. Other guests were lounging on the chairs in front of my room and were noisy.

location

floor plan access to 2nd bed

Nice and clean place

The curtains didn't work properly and there was no hot water in the morning. There are beverages and snacks that seem to be at your disposal as a welcoming package, but be careful, they're not... even 1 bottle of water is extra charge.

Quiet stay .very relaxing as only four other rooms had guests.had the pool to ourselves for a few hours.

We have been here about 12 times over the past three years or so and this time we saw need to invest in maintenance. Our apartment we noticed had damage to the walls and floors that need to be repaired, the pool has a number of missing mosaic tiles missing on the bottom of the pool that I think is a safety issue.This is not a inexpensive place to stay.I paid 2000 pesos for a night and you can pay up to 3000 so you would expect basic repairs to be made..The staff are nice but please update and repair what needs to be fixed. The Internet needs to be improved family one apartment by reception was very poor very intermittent signal with poor security using old encryption.

We never used it, but it was nice to see breakfast and lunches were available.The kitchen has been closed the past year due to Covid restrictions.We Normally rent rooms with hotplates so we normally do our own cooking but the loft and studio accomodations have no cooking facilities.

The pool was colder then it normally is

Because of covid situation, there was no resturant /breakfast service, that was not a problem as we had 2 hotplates and a microwave, a number of other aparments ( studio and Loft) have no cooking facilities ,something to think about when booking.At the moment there is a reduced capacity , so it was less crowded, people kept their distance, we felt safe, we had the private balcony with the table and chairs

The door leading outside to our private patio area, once closed you could not open from outside,.I was locked out for 10 minutes while my partner was having a shower, I can imagine the the first time when you arrive and all the members of your group went outside at the same time, and all being locked out.we had to put an ashtray on the floor to stop it closing .So do a test to make sure your door can open once it is closed.keep someone inside to open if you have same problem

Was excellent!!!!

Just a suggestion, a little bit more degrees in the pool could be cool!!!!!!

Very relaxing!

Breakfast was delicious!

Definetly will come back..

Very good

Passable

Exceptional

Exceptional