Grand Fiesta Americana Oaxaca

Property is located about a 15-min walk to the city center and main attractions. Property was very clean and staff was attentive.

We paid for “Grand Club” access and I am not convinced it was worth it - especially with their limited breakfast options; it also appeared that the breakfast section for the Grand Club sourced the hot food from a different restaurant in the hotel, often times arriving cold or with the staff forgetting.

We liked the spacious room, comfortable bed, evening reception in the club room and location is convenient to everything in Oaxaca de Juarez.

Our club room included breakfast. However, the menu is very limited. We stayed for 7 nights and it got pretty boring.

The service is excellent. The spa facilities and treatments are 100% recommended.

It was very cold in the mornings so the food got colder faster because it did not have a proper cover when reaching the table.

Beautiful pool, L'Occitane toiletries, beautiful decor

OMG! I don't think a hotel has ever exceeded my expectations like this one. The pictures are very accurate and so much to explore within a walkable distance. I loved that it wasn't in the center of everything, but not too far away either. I didn't realize my booking included free breakfast - which was great!! We even got to meet the General Manager, randomly, and he invited a couple of us to a private mezcal tasting with him and his family... 10 out of 10

Nothing... I mean the pool area could have been larger. The hot tub wasn't very hot.

Perfectly placed - the park is close to the important city areas. It felt walking in the park even late at night. Hotel staff was extremly friendly, nice clean rooms, nice architecture.

View of apartment was towards a wall. Generally the hotel - as many buildings in town - has only two floors, which makes it so that a lot of rooms probably don't have spectacular views.

Great breakfast and a fantastic staff

The incidental prices, mini bar etc are above average even for this amazing 5 star property. But it is a personal choice.

Super clean, great location and the staff were all so lovely and kind / friendly. A wonderful stay and definitely worth the booking.com score. Wouldn’t hesitate to go back again.

Breakfast was great. I preferred a la carte to buffet, but buffet is very fast if you need to eat quickly. All staff in restaurant and other areas of hotel were top notch. Good location. Nice big rooms with mini fridge. Very clean and quiet. Comfortable beds and sheets.

Very clean and comfortable. Well appointed. Well located and friendly staff.

Sound-proofing not great. Concierge was great when we arrived (thank you Ana!) but the automated WhatsApp / chatbot we tried when we booked didn’t work and was quite frustrating.

Great location, courteous staff and excellent facilities.

The staff was very friendly and helpful, when asked - never pushy. We never got incorrect information. Our room size was adequate for two people, and we appreciated the dual sinks. We felt very safe there, at all times - the neighborhood is actually great (not in the thick of the tourist zone).

I hated the screaming from the pool, everyone facing the courtyard can hear it. There are children welcome at the hotel, and there was screaming in the evenings. I don't like the business-hotel presentation of the hotel where every little thing has a cost. Give me a free disappointing coffee so that I might be able to get OUTSIDE to buy a better coffee. Why are you charging for Nespresso pods? As usual the fridge is full of extras (all of which costs money). You do get the feeling that the people who generally stay at Grand Fiestas have no concept of money and use whatever they want whenever they want to. The room's cost is expensive but justifiable, the extras ruin it by making me feel cheap. Lastly, I don't like frosted glass / semi-open toilet spaces. Europe does this all the time. Give people actual privacy!

It was modern looking with a Oaxaca decor touch. The plants were nice. The pool was fabulous.

Everything was good. I would have liked some creamer for coffee in my room and the bathroom needed more towel hooks but this is being picky.

Very nice hotel. Upscale with spa, special amenities, and great staff. Premium location in the heart of Oaxaca Centro in a very tourist friendly area. Right across the street from a beautiful park, with culturally rich sites with in walking distance. Staff is amazing and extremely helpful.

Spacious, clean & comfortable room. The grand cub lounge was a great bonus and staff were great

Breakfast buffet wasn't great aside from the made to order eggs

Friendly, professional staff. Comfortable, spacious room.

The pretty has been freshly renovated- and it feels like it!! Everything just feels so well thought out, relaxing, modern, clean and fresh! The beds are super comfortable. The rooms are spacious. It’s a great hotel for families.

Clean, Excellent service , just no hot water available after 11;00 PMBeds to high and no king size bed avaliable

There is no hot water at night for the price I paid for 2 days. This should not happen

Lovely staff. Excellent location. Beautiful design and architecture. Spacious and airy. Was perfect for a our little family

The service was excellent-friendly and accommodating. We were able to book car service through the hotel and the drivers were great. There were enough English speakers to make it easy for us. The hotel architecture, decor and furnishings were beautiful.

We hadn’t realized that much of the hotel was subterranean. Due to being below street level, there was no view and not much natural light in our room.