Hotel Casa Guivá

Staff was always responsive and helpful; even my husband, whose Spanish is limited, had no issues communicating with staff about immediate needs.I also grew to really love the location, which, while only a short walk from Centro, was far enough away to provide for quiet and restful nights.

Sometimes, the sound carried from the courtyard late at night, but in general, most guests were respectful of the quiet night environment of the hotel.

Service was fine.

No parking at the hotel and looking where to park at the streets is very hard in Oaxaca, fortunately they had an agreement with a parking lot but it is one block away from the hotel. If you want to use your car at a time the parking lot is close you have to make everything to make it happen, from openning the place to closing it.Pictures from the web are not alike to the real place, when you arrive you can tell they were well edited. Spaces look bigger, it is clean but there is a notable important lack of mantainance in every spot of the place.For the price you will probably a better place to stay.

The staff was wonderful. Betty and Estephani made the experience good. The hotel itself is very old and in need of upkeep.

Hotel was a 2 star experience. Very old and in need of upkeep. Furniture was very old and not comfortable. It seems that whomever owns the hotel doesn't do much to improve it. It was satisfactory, but not good.

Location was good. Front desk personnel was kind but they only spoke Spanish and we only spoke English. This made it difficult to let them know we had no hot water. Hotel was well fortified and not noisy! Security seemed effective after hours.We enjoyed the roof top deck at sunset. Paid for beers. Honor system! No breakfast offered.We had no HOT water for 2 nights. Moved to an upstairs room with hot water for the next 2 nights. Our friend's upstairs room had hot water the whole stay so we should have been moved upstairs before I requested it. We were not offered any type monetary adjustment. I think we were over charged for our stay for the two rooms we reserved. When we checked out, I think we paid for both rooms. Then our friend also paid for his room. I plan to pursue a refund with Booking.com about this...

SEE ABOVE.

Location to explore the city is good. Quiet at night. Rooftop patio was nice to have.

Rented the apartment because it had a kitchen but it was useless because it has almost no dishes/cookware. No garbage can in kitchen and nothing supplied to clean the dishes that you might use. Boiling an egg is about all you can do. You could sign your name in the dust on top of the toaster oven. No drinking water provided in room - even a couple of small bottles would be expected. Beds were hard and you can feel all the springs through it. Way overpriced for what you get. Poor value.

The roof terrace is fantastic – better when nobody else is there. It’s a great neighbourhood and we ate tlayudas at the nearby Doña Marta’s restaurant twice. We upgraded to a bigger room with a kitchen and enormous bathroom, which was fun.

The room we were offered initially was quite small and dark, so we moved.

The hotel was very clean and had cool architectural features. The staff were all friendly and welcoming! Breakfast was authentic and made fresh every day. The location is outstanding! We walked everywhere with tons of restaurants very close by as well as being in the historic district! Definitely recommend staying here!

One suggestion that would make the hotel perfect would be to have a self-serve coffee station available to guests that are up earlier than breakfast time, which is generally served around 8:30am at the earliest.

The staff were really helpful and friendly (but did not speak English so please be aware if you do not speak any Spanish). Really accommodating with the breakfast (i.e. timing the breakfast to suit you as the hot option is cooked fresh) though the breakfast was basic. This comprised of Guava fruit with toast and jam plus scrambled eggs with ham with optional tortilla and, black coffee. They cleaned the room to a high standard. The aircon was excellent and the room was spacious and with a good layout. There were spaces outside the room to relax plus a terrace with a lovely view of the city.

The breakfast was basic, it would be good to have an option of different hot drinks and the toast was very hard (not fresh but shop brought).

location

small room, lack of cleanliness, zero follow up for guest requests

Breakfast was Okay, nothing special.

There could have been more of a selection, possibly some pastries.

Very nice staff, beautiful quaint hotel

Good

Pleasant

Good