Hotel Boutique Casa Garay

It looked just like the pictures, close to everything in town.

There was no hot water or elevator

The staff was friendly and helpful with assisting me in opening and closing my room, the gentleman even helped me store some cheese I was bringing back to the states. Very nice guy.

The location, far from places and traveling alone I do have to stay I was a bit scared having to walk in the dark streets (which I understand it's out of the hotels hands). Waking up in the morning, I love to shower hot water was working but the amount of water coming out was impossible to shower, tired the cold water and same thing. Felt disgusted all day without being about to shower. I had to catch a flight that same morning. Sorry but don't recommend I'm a clean persona and didn't like that I was unable to shower.

The room was ok , but they gave us a room right in the entrance in the hall to the kitchen .. so it was very loud all the time you can hear people walking at the entrance and the kitchen it was really hard to sleep .. and no parking at all ..

Our room shouldn’t be a room at all .. it felt like the private room for the chef or something like that , pretty small hotel

Excellent location, nice room, great personnel.

Wonderful staff, spacious room. Many flights upstairs if you need accommodations.

The stairs!

The location is great. The room is nice decorated and the AC is nice.

The water from the shower goes out of the bathroom!

My wife loved the old architecture. The look of the hotel was good. The room was the photos shown.

We were not received very well at check in. Nothing was explained to us. We had to ask for the WiFi. It wasn’t given to us like most hotels. They didn’t explain the facilities, the restaurant hrs, check out time or anything else. We lost our opportunity to eat breakfast because it wasn’t explained that breakfast for only 2 hrs in the morning.

Location

Cold shower, little privacy (the doors have a gap underneath and windows — only a curtain provides privacy but it does the make the room sound proof).There was mold in the bathroom.

I like because it was closer to downtown

The shower was dirty and the tv wasn’t working

Location was great, right in the heart of the Historic district. Close to the Zocalo and other sites. They offer some excursion planning at the hotel. We walked to some nice restaurants that were within a couple of blocks and there was a grocery store just down the street to pick up any extra items.

We had a situation that there were no towels available one day. They removed our towels from the room and we were gone all day on a tour. When we got back I asked about towels for the room and was told none would be available until later that evening. The hotel was fully occupied and they were not able to provide even 1 towel for our room. this was the only problem and we didn't have any issues the rest of the stay.

Oaxaca is AMAZING!The staff at Casa Garay were great.My room was perfect size, the bed was way too hard and the A/C unit did not cool the room.Never got anyone to repair it either.

Hard bedsNo A/CShower head didn't really work to its full spray.

Next to mercado 20 & la Soledad chocolate & mole & Mayodormo chocolate

The hotel is well located in the heart of the city. Decoration and architecture are pretty and make you travel in time.

Breakfast and cleanness could be better

Good location

The room was dirty, floors were filthy and the overall hotel was dirty and dusty.There was no coffee or tea in the room as advertised. The towels were crusty and smelled. The bathroom sink had a big crack in it. We paid for three breakfasts only had two because the two choices were terrible. You had no choice of what to eat only what they said was available.

location was excellent. staff were polite and helpful ....when we needed to ask for towels, soap and ice

the room was a huge disappointment....nothing looked like the booking.com images. Our room was dark (the windows were for a ventilation shaft or something...air was dank. the bathroom was dirty. the towel rack was off the wall and the parts resting on a ledge, toilet paper was loose as they had the wrong size, no soap, hard crunchy towels...IF we got any. I had to go to the lobby to ask for the towels and coffee for the room as housekeeping kept "forgetting". Lack of any housekeeping consistency. the beds were hard and the worst... NO HOT WATER. While staff were nice...nobody cared about the hot water issue. when asked for a room discount i was told NO that i. must contact booking.com. so far no reply.

LOCATION IS THE ONLY GOOD THING I CAN SAY ABOUT THIS PLACE

PLACE WAS DIRTY, THEY ONLY MOPPED BECAUSE WE ASKED, SUITE THAT WE BOOKED WITH KING BED, WAS SO HARDWE HAD TO MOVE ROOMS, TO TWO DOUBLE BEDS AND THEY MADE US PAY MORE MONEY, WOULD I STAY THERE AGAIN, NOT A CHANCE!

Location was excellent. Room was quiet. Very nice. Highly recommend it. Make sure you have them open the library for you. It’s wonderful to see.

Great location and I loved the decor and uniqueness of the rooms

The road work out front was not pleasant but that is a temporary thing so can be overlooked.

mostly everything was walking distance, clean and beautiful decorations nice staff and friendly.

It was very close to the market and city center.

The staff wasn’t really helpful. They didn’t seem to care about our stay and when we asked for different stuff they just didn’t help. The breakfast included in the booking served only eggs and beans, which really wasn’t what was advertised. The bedrooms were very noisy.