Ébano Hotel Boutique

Beautifully decorated and fine example of 16th century architecture from Old Spain.

Much noise from the new restaurant across the street at night until 11pm each day; noise on the roof due to repairs or cleaning using a pressure washer from 7:30am. Staff were asleep on our morning of departure and we had to wake them to exit the hotel.

The staff was incredible and very accommodating. Excellent location.

Excellent staff. Incredibly helpful and accommodating in person and over text. Stunning view from top floor with comfortable seating area.Rooms are super well equipped, cozy, cute, and luxurious.Ideal location within a 5-10 minute walk to most sites.

No coffee on site — but there are great coffee shop snearby!Pools in common area and in rooms are not heated, and it's too cold out to enjoy. (These are totally not deal breakers. This hotel is INCREDIBLE. Stay here!)

Staff was very friendly and tried to be helpful with recommendations on dining and where to find coffee before 8am ( there are very few and nothing before 7:30)

0 amenities.No breakfast available.No coffee on site. Clean, but only moderately comfortable. Photos were misleading. Room was described as large deluxe room. Bed was double maybe small queen. Very noisy street.

Loved the helpful staff and excellent location. Not too busy of an area but just a few blocks away from the center. Great view from the rooftop. FYI the pool is cool so perfect on a hot day. The staff helped us with everything from booking tours to finding the best options for places to eat etc.

I wish our room had a window

Close to everything, super attentive staff and housekeeping, great lounge areas

My room, the Rosalia, on the top floor, was beautiful, was exactly as pictured, had an incredible panoramic view of the city, from its lovely terrace. The bed was very comfortable. The shower was wonderful and the robe provided was the perfect added touch. The vlimate control also worked wonderfully and cooled the room well. Fresh water was provided daily. I was afforded both privacy and exceptional sevice. The staff was extraordinarily helpful, gracious, professional and kind.

I liked everything.

The location was perfect - super central with a great coffee shop right around the corner. The terrace was my favorite spot to start the day, and my room was spacious, spotless, and easy to settle into. The staff were warm and attentive, especially Fátima, who always had solid local tips and made me feel welcome.

My room didn’t have real windows, just one that opened to the hallway, which made it feel a bit closed off. The shower lacked a door so water splashed everywhere, and the pool was smaller than expected. It can get noisy at night, but that’s part of being right in the heart of Oaxaca.

The hotel is beautiful and the staff are outstanding! They are very customer service focused and made sure we had everything we needed. Fatima at the front desk was there every day with suggestions for sights, restaurants or just checking that we had everything we needed. Every staff member was friendly and helpful.

Not all rooms have coffee makers and it would have been nice if they offered it in the lobby (even if we had to pay for it). The local coffee shops open only at 8 or 9am and while we enjoyed the mornings on the terrace, having coffee available would have made it perfect.

comfortable room, and location!

wish the outdoor tub was a bit cleaner, and had hot water.

The staff was friendly and helpful. They made great recommendations on places to eat and things to see. I stayed on the third floor and the view from the patio was wonderful. The location was close to everything we wanted to see and there were restaurants, bars, shops, and convenience stores all within a short walk.

I found it a little strange at first that all the windows in the room are frosted so you can’t see out of them but thought it might have to do with keeping the room from getting too hot, and I could just open the doors instead and let the fresh air in. Only other note is I had trouble getting the front door to unlock but someone else I was traveling with seemed to master it.

Fatima at the front desk was super friendly and helpful! She always had a lot of recommendations for us. We never needed a taxi as everything was right around the corner- restaurants, shops, drinks. The housekeeping staff was great too- always a thorough job :) We really loved our stay at this quaint hotel!

The bed itself was very comfortable, but I think the beds could use a few more fluffy pillows. :) There were only 2 for sleeping, and a few small decorative ones. Specific, I know, but small enhancements can make a big difference!

Close proximity to centro. Stylish and comfortable rooms. Amazing staff - helped with a great restaurant selection and reservation.

Great location and walking distance to many OAX points. Clean room, facilities and excellent staff - Fatima and team took care of everything.

The property was cute, clean and had a balcony where you can see the mountains as well as the streets of Oaxaca! But most of all the staff was amazing!

The room we stayed in didn’t have a window but the ac worked well and it was a well lit room so I didn’t mind it at all!

Great staff and location, amazing view from rooftop!

A little difficult to find

Location was great, away from the busiest part of city but around some great places to eat, drink and walk around. It's not the quietest with traffic noise but certainly not loud.Being able to look across the city from the terrace was also lovely.Spacious, airy room with good bed. Very clean.Staff were lovely and friendly also.

The built quality of interiors were not great. Socket boxes literally falling out from the wall (safe?), wardrobe doors hanging off, broken blinds, etc. We also had issues with the hot water, plumbing and internet during our stay.Slightly lacking in amenity like water (just 2 small bottles on the first day), coffee/tea making facilities, etc.

Lovely little boutique hotel in the heart of Oaxaca!

We stayed here twice—the first time we were on the ground floor and although the hotel itself is quite quiet the walls are thin and we could hear people outside in the hallway. This wasn’t a problem when we stayed in the upstairs suite though!

I loved every single thing about this hotel and staff! Great location, A/C, and very attractive common areas with views of the city and mountains. The bed,and pillows felt new and comfortable. But my favorite part about Hotel Bendicion was the helpful and kind staff—all of them were wonderful.

Zero complaints! And I do mean Zero!

Clean, near downtown, comfortable

Value for money