Dreams Huatulco Resort & Spa

Very clean hotel and comfortable beds. Staff was INCREDIBLE!!!

Food quality could use some improvement

The staff is incredibly attentive, kind and friendly. They have activities scheduled throughout the day plus night shows that we really enjoyed. Kudos to David (pool/beach area) for his outstanding customer service.

The hotel is somewhat outdated and need maintenance.

We loved the friendliness of every member of the staff! The food was also very good ...some of the best food we have ever had at an all inclusive!

No...everything was great!

Great beach

No swim up bar.

The hotel amenities where very good. The staff where welcoming and friendly. They gave great service.

Mediocre resort, mediocre rooms and mediocre food, facing a beautiful beach.

The room type we booked stated in its description in Booking to have a pool in the room. It did not. We paid approx 1,000 dlls per night per room, so we were expecting luxury. None found. The resort is not well kept. The food is mediocre. The decor in the rooms very basic.

the resort had amazing pools. I loved the infinity pools overlooking the beach/ocean. rooms were a good size and very clean. great shower. the food was good but I wouldn’t say great! certainly not awful and not a deal breaker by any means because the property location is amazing.

I wish the resort had an ice cream bar. the food was just good not anything amazing. the menus at the restaurants could be a bit hard. but that’s my language barrier being in a county where I don’t speak the language.

Beautiful warm ocean, beach and gorgeous Bahia.

The staff and the food. I got sick with diarrhea for 2 days from the sushi restaurant. The only edible food was breakfast. Two men at the front desk were awful. Ignored me when I asked to speak to someone about the food poisoning. When we arrived some greasy guy tried to bombard us with promotions and led into what was a timeshare scheme. No way. They served crappy wine by the glass and if you wanted a bottle it was ROBBERY. A bottle of Whitehaven that I can get at TraderJoes for $22 US was $115 US!!! Are you kidding me. There weren’t enough pool chairs and people were running around trying to steal chairs.

location excellent staff.

the food looked delicious, just not my flavor profile preferences. Cold breakfast eggs Benedict on three separate occasions. one time they were hot and delicious.

Great location. The kids club was amazing, the staff there were incredibly caring and worked really hard. The waiting staff at the restaurants also did a wonderful job.

1. On arrival one of the rooms was crawling with bugs on a counter service. It was resolved quickly but not a good start!2. The rooms had seen better days - extractor fan not working in bathroom so everything was soaked after taking a shower, loose tiles on the floor, rusty taps, the bathroom door had a big dent in it. The TV was very old.3. Housekeeping was patchy. Rooms were well cleaned when they remembered. I had to request that they clean the rooms twice during our stay when they still hadn’t done it by 3pm. Turndown service happened about half of the time.4. They don’t have enough sun lingers for their guests. People are up reserving chairs from about 6am. On our first day there were no chairs by 10am, and the poolside staff, whilst sympathetic, were not terribly helpful. in fact, by 3pm we were still chairless, I watched as a massive family who had just arrived were instantly accommodated with chairs whilst we still sat waiting…probably something to do with the greasy palmed handshake I witnessed.5. The food was diabolical.Made school dinners look gourmet.There is so much good food in Mexico and excellent, fresh ingredients, none of which we sampled in this hotel. The fruit variety offered was tiny in comparison with what we saw in the markets, and pretty tasteless too. The prepared dishes looked sloppy and completely unappetising. Yet in the cafe across the road (where we escaped one evening) we had a delightful meal.

Good location and friendly staff.

Many staff need more training. Service was inconsistent. I wouldn’t use the spa again. The property was very clean, but in need of repair. Some things seemed very new (like the curtains and bed spreads). Other things were falling apart. The mattress was a bit caved in and in need of replacement. The food was hit and miss. The sushi rolls are a miss (too much mushy rice), but the poblano soup was incredible. Anything made with Mahi Mahi was a safe bet. But anything made with beef was a bit dodgy. The taco bar at the Mexican restaurant was fantastic. The desserts at the Italian restaurant were delicious. They made an amazing Turkey dinner for all of us for Christmas and it was excellent. They should consider doing it more often as it was a highlight for us.

Restaurant options. Location of the beach

Facilities need a little bit more of maintenance

Excellent location, great staff, friendly, courteous and hard working. Good room and houskeeping

Lack of sunbeds and sun umbrellas. All good ones reserved by 6.30 am and not occupied till 10.30am. Speciality restaurants only open ever two or three days.l

Beautiful location right on Bahia Tangolunda.Amazing food from different cuisines.Staff were all so lovely and go over and above.Everything was easy.Spa and hydrotherapy were amazing.All inclusive so can totally forget about money.

Shower screen could go all the way across as easy to get water on the floor.Maybe have more vegetarian choices even though we still ate well.

the ocean and the staff were amazing

wifi was not good. restaurants were not all open so there was waiting. hard to find a place in the shade and it wasn’t that busy.

Staff service

Limited staff, one waiter at the beach/pool for more than 20 parties.

The staff was amazing. I wish more people would tip as they are always very attentive! we stayed for 7 days and on our last nights they really treated us amazing! We had a special dinner at no cost! I believe they really appreciated us being so generous with tips. We tipped about $1usd per drink and we were a group of 7! Eddie was our pool side server for 2 days and we ate at El a patio a few times. Hanum, Miguel & Angel treated us amazing!

it is nothing with the property. I wish that when you check in the staff should maybe just mention that tips are appreciated as when we tipped everyone was super thankful for it.

we loved this place it was super clean the staff was very friendly. our poolside server was Eddie he was the best! he was great at recommending drinks!

The only thing that I liked was the service that we received for the staff at the restaurant specially Antonio Hitalde, rogelio Valle and Edgar among other waitresses. I can honestly say that they were very professional and know what good customer service is.

I was very disappointed with the customer service that I received from reservation and the front desk. They messed up my reservation. I was on my honey moon and reserved a preferred club Jr suite with Hot tub. They put me in a different room and every time that i wanted to use the preferred services I always had problems. I was told that I didn't have the preferred services. This has been the WORST hotel that I have ever stayed in. No ONE did anything to help me out. I tried talking to a supervisor and I was also DENIED of that service. the firs that that I got there they stated that they would put me in my room the next day but than they told me that they couldn't. Extremely disappointed with the service.

Staff and service were exceptional! The beach was also fantastic

The food at the buffet (both breakfast and lunch) was not good , There was not wifi in the room and the AC was so old it made a horrible noise and did not cool enough . Towels were worn and even torn.