Hotel Quinta Real Huatulco

Nada

El hotel nonera lo que yo esperaba, no era Todo incluido y la cama no era la que yo pedi.

Easily one of the best hotels in Huatulco. I love that it's small and couple-oriented. Low season is just beginning so I got to enjoy kid-free facilities (a must for me, since I'm a single, solo traveller). My suite had a jacuzzi overlooking the ocean. The beds are incredibly comfy: I had the best sleep I've had in ages. Staff could not be any more attentive & efficient. Would no doubt book here again if I return to Huatulco.

There are some aspects that might make the property more competitive. I'm aware Quinta Real is a luxury brand, but the price for food and drinks is excessive, even for five-star hotel standards. Food is only adequate (far from delicious), so there's definitely a disconnect between the price and the actual food. Access to the beach club and the pools from the suites is inconvenient since the property is built on a hill. To mitigate this, the hotel has readily available transport, but even getting to a point where they can pick you up takes some time. Finally, the water temperature, both in the rooms and the in the pool was unacceptable: the jacuzzi and the shower had lukewarm water only, which isn't great if you're going to use the jacuzzi, and the pools aren't heated at all, so you can't really swim comfortably. All of this, however, didn't prevent from having a nearly perfect stay.

We really enjoyed our stay at Quinta Real Huatulco. The room was spacious and comfortable, and overall the experience does feel like staying at a five-star luxury hotel. The pool is wonderful, the vegetation is lush, and the property feels like a true paradise. The setting is beautiful, peaceful, and very relaxing.The staff was generally very kind and welcoming, and small touches like being invited to feed the iguanas added a unique and charming experience. The food is delicious, and the atmosphere delivers a high-end resort feeling.

The air conditioning could be better, especially given the climate.Food prices are extremely high for Huatulco — easily two to three times more expensive than eating outside the hotel. While the food quality is good, the pricing feels excessive for the destination and makes dining on property feel unreasonable for a resort stay.We upgraded to a private suite with a pool, but the pool lost water every day, which points to maintenance issues. Overall, the hotel feels like it was once spectacular but now shows signs of wear and insufficient upkeep.There were also several small but important details that affected the premium feeling. Upon arrival, one of the bedside tables was missing a lamp (it was later brought). The desk had no power outlets, clearly reflecting the age of the property. When we asked for a solution, we were given a very basic extension cord, which felt out of place for a luxury hotel. Throughout the stay, it felt like we had to keep asking for things that should already be standard and properly resolved.The check-in staff was also less flexible than expected. We requested a one-hour late check-out and were told the room was already assigned, despite the hotel being largely empty. The approach felt rigid and not very guest-oriented.

breakfast was not included. the facilities were very nice. the staff was helpfulwe took a boat trip for snorkeling and whale/etc watching it was awesome. we did this without help from hotel though. we visited several beaches via taxi... beautiful. and the national park nearby was great.

It was too difficult to get to the beach and pool; (over 200 steps down and consequently back up). that was not apparent in the descriptions. So this turned into once a day only, and not everyday. also sometimes there was no staff at these (for towels or food/water etc). The restaurant was more expensive than we expected. There was no coffee / tea in the room so I suppose we would need to go to the restaurant for that? but the restaurant hours were limited. Only breakfast (late) and dinner. They said lunch was available but we never saw that. Additionally, every other hotel had filtered water readily available (since you cannot drink the water out of the tap)...there was no place to get water, though they did leave 2 small bottles in the room each day. Temps were in 80s and water is important. Our other hotels were more intimate and friendly; this was a bit more impersonal, but nice. Most of the staff was great, but check in seemed impersonal, too.

Beautiful views. Comfortable beds. Enjoyed our plunge pool. Friendly staff.

Lack of amenities. Main pool & pool bar/ restaurant, beach access very hard to get to. No fitness facility. Restaurants were expensive. Property is outdated.

Room itself was nice. We got upgraded to a deluxe king and it was spacious and had a nice view.

I would not stay here again and I wouldnt recommend anyone else stay here. We visited the Quinta Real in Oaxaca de Juarez which was amazing and we thought we’d get more of that here. We were wrong. The hotel feels like it’s been forgotten about by corporate. It is in desperate need of maintenance. Paint is peeling everywhere, there’s an abandoned tennis court when you pull in the gate, and it just looks overall dilapidated. It also felt like no one but us was staying at the resort. Very weird. The food was extremely over priced (especially by Huatulco standards). A single dinner cost me almost $50 by myself. Something you would never pay in town. Oh and the wifi didn’t work. At all. Barely in the lobby, but forget about it in your room. I will say our room was pretty nice because Booking upgraded us. It had a nice view. Highly recommend you avoid - not worth the price.

Beautiful hotel with so much potential

The list is endless - very very poor internet in rooms, rooms were not cleaned, room service dishes not cleared for days, beach beds were not put out for hotel guests, hotel taxis riped us off, and I can go on and on.

The place is beautiful and has the best views.

I wish it had extra place to shower and to get change considering it’s a beach resort and sometimes people leave straight to the airport from the beach. Also the receptionist need to have the same information, we were told something and another person told us completely different information so it’s a little confusing.

Location is absolutely perfect, facilities are super nice and staff was outstanding. It feels very private and exclusive all the time

Food could be a bit better, especially for the price.

The private pool, and the beach club were really great!The staff was very willing to suit our needs and made us feel very comfortable. Thanks a lot!

The infrastructure is visibly not new. The Compressors necessary for the air-con in the rooms are very loud and never stop. Once you notice it, is annoying. Some people might get used to, but for noise-sensitive people, can be a problem.

The facilities and staff are incredible! It's a wonderful hotel with a beautiful, uncrowded beach. The rooms are very comfortable and large, and the bed is excellent. You can rest well, and if your plan is to unwind, you can achieve it here. Now, on the other hand, the restaurants are good but not great. Prices are very high if you consider that the food is just “ok”. I was very keen to stay in the hotel everyday to eat there, but decided to go out most dinners.

Great amenities and location, food was delicious!

Logistics of bar service at pool could be more efficient. But staff was really kind and treated us really well.

The hotel is very lovely. The views are magnificent. The rooms are spacious and quite comfortable. The staff was always quick to attend to our needs.

Some rooms have better views than others, but I doubt they cost more. Room 120 has only a partial view of the ocean, but a terrific view of some vegetation and the carreterra nearby. I could hear traffic from our balcony. That was disappointing.

The resort is located on the beautiful Tangolunda beach and bay.It was very easy to access nearby restaurants and attractions in the local areas.The meals were good and all the staff were very helpful and attentive.

The menu did get a bit tiresome after 4-5 days and a daily dinner special would be a nice addition.No happy hour events for guests to meet and mingle.

Food is good very expensive but good

For this type of resort I was expecting a hot tub jacuzzi by the pool also they close beach access early evening

It’s very elegant and beautiful. It was very clean.

Had to ask for hot water twice, there was an infestation of tiny ants in the bathroom.The food was mediocre and too expensive. The place is not walkable to anywhere, unless you spent close to $10 for taxis round trip you had no other option to eat.There was nowhere to sit in the lobby. Unless you were at the beach or the pool/ beach area or cafe, open only from 1-6p. There was nowhere to go but the room.Also no fan or ventilation in the bathroom, and there was sewage odor there sometimes, also outside, but to be fair that seemed to be pervasive in Huatulco.

huge comfortable rooms with good ACimpeccably clean

restaurant is not that great so didn’t eat there this time

Nice room but needs some renovations.

They took and kept 10,000 pesos on our debit card for a whole month. We were supposed to be refunded when we left, that didn't happen. Just pay in cash, they are not to be trusted.

Attentive Staff

Phones not working and having to ask matainance to clean pool often

We again had a lovely stay in Huatulco. Breathtaking views of the bay. Hotel, decor, food and service all good. Friendly staff.