The Westin Monterrey Valle

Location, food, staff, price.

Room service orders got confused, the kitchen obviously has some confusion/issues.

The front desk team and bellmen were so kind and helpful. The room was perfect and location is amazing.

The restaurant waiters need more training to anticipate needs. They offered coffee and brought it and didn’t bring the cream and sugar even after asking. We had to remind them and then they would just stand there even after calling them over for help. When the plates were brought out, he handed them to me instead of placing it where it needed to be. We also needed refills but had to ask. Again, standing around and not taking the initiative. I’m not sure if they were new but definitely more training is needed for great customer service. We were shocked.

Comfortable and clean room, nice area of the city. Room service and kitchen served us a nice meal.

Check in was cold, staff didnt help us with luggage or greet us warmly when we arrived. Restaurant did not have multiple dishes on their menu. Only one bathrobe in the room.

The aspects that I/we enjoyed are the friendliness of the staff and the 24 hrs. Room service. The room is nice, including the city view. We have yet to try the Concierge lounge, but we look forward to that amenity. Next time we are going to reserve directly with your staff. We look forward to better rates, as we were advised.

I don't have any issues or complaints at this time. If I had to mention an issue, it's the WiFi and the low 720 mp transmission of the television in the Jr. Suite. I wish there would be a higher resolution and better quality WIFI.

The aspects that I/we enjoyed are the friendliness of the staff and the 24 hrs. Room service. The room is nice, including the city view. We have yet to try the Concierge lounge, but we look forward to that amenity. Next time we are going to reserve directly with your staff. We look forward to better rates, as we were advised.

I don't have any issues or complaints at this time. If I had to mention an issue, it's the WiFi and the low 720 mp transmission of the television in the Jr. Suite. I wish there would be a higher resolution and better quality WIFI.

Location

Breakfast could be betterLoundry not working on Sundays

Front desk Leonardo Cisneros very helpful

I had to call to get slippers , I expect them to be in the room

Friendly environment, most of the people are well educated, willness to help

They have a wonderful modern sofisticated espresso machine, it seems many of the waiters are not able to properly use it

nice and clean

all good but sent an email about arrival before 3pm and they didn’t have rooms, they also didn’t have beer or wine, how is that posible?

great location clean exceptional staff

Safe.

Food was horrible and front desk personnel unfriendly.

new modern building in ideal locationmany nearby shops and restaurantseasy to move around the city from theregreat mountain viewsgreat staff service

restaurant food was ok (not as good as the hotel itself), i did expect it to be better (service was slow, expensive for what if offered, not all items from the menu were available, dishes could be tastier)

Location. Beds

They don’t clean de rooms in the afternoon. Empty serví bar

The hotel is quite new, very clean and in excellent location. The room was nicely decorated and the personnel was kind and attentive. Breakfast was included and it was plentiful.

The bed pillows were somewhat flat. And the parking fees! Very expensive and they didn’t have valet parking at the time..

The service was amazing , the stuff amazing , super clean and always great communication

Location

facilities and location

the staff needs more training

The comfy beds.The rain shower.

The room and location

The food at dinner was terrible

Beautiful hotel, amazing beds