Fiesta Americana Monterrey Pabellon M.

The hotel staff was courteous. The view was amazing. It was close to everything.

Staff super friendly and helpful. Room clean, comfortable and spacious. Location is awesome - connected to big Dept.Store

Great new modern hotel that is close to Central but clean location .. great for avcantion

Our room had an amazing view of "el cerro de la silla", the staff was extremely helpful and friendly, the room was very clean and spaceful. The location is great everything hot spot is within minutes of a ride, or even a walk. Would definitely recommend.

The only thing that I didn't like is the fact that it's a bit tricky to get out to the street or access the lobby when you arrive.

Food very expensive

location

The hotel was unforgiving about incorrect dates in a reservation which I rectified within an hour of making the reservation.

Loved the room. The floor to ceiling windows provided a great view of the city. Did not want to leave! Will definitely be back.

The view is just amazing

Being charged for parking which was not much but they should just include it and avoid having to charge extra.

100% on everything

The locations

The hotel was great and the staff was fantastic. They could not have been more helpful.

NO. I loved the experience

Clean rooms, easy to communicate with staff.

Parking gate did not work and most importantly the air conditioner in the room did not work.

Great location. The rooms are huge and beautiful and very clean. The entire staff is very kind and amazing. Views are great. We would come back!

We didn‘t like the parking, we found it confusing despite instructions and the ticket you receive is incredibly sensible, be careful where to put it so it doesn‘t get damaged. We had issues with this three times and had to call the staff to help us to be able to get out

Loved the room and size.

Restaurant was a service disaster, entire place and only one server. Had to walk out and eat out.

5 star Hotel, well located, nice building, exelent friendly staff, bar terrace, restaurant, pool, rooms very quite....

5 star Hotel, well located, nice building, exelent friendly staff, bar terrace, restaurant, pool, rooms very quite....

The room was very comfortable and well decorated. The room was also very well distributed and spacious The view was spectacular and the beds were comfortable.

The lighting at the sink was a bit low to putting on makeup. The shower only had a rain shower, I would have liked a hand held but these are minor things for me. The coffee maker did not work. The entrance to the hotel is a bit confusing. You have to take an elevator to go to the lobby and then we had to ask around where the lobby was.

Great location with lovely rooms. Staff were very helpful and views were spectacular.

Location

We have stayed at this hotel before and previously had a good experience, which is why we returned. Unfortunately, this stay was very disappointing. The room smelled strongly of wet carpet, and when we mentioned it to the manager, housekeeping simply sprayed deodorant spray, which only made the odor worse. The beds were extremely old and uncomfortable, sinking into the bed frame and making it nearly impossible to rest well.What made the experience even worse was how we were treated by management. On at least four occasions, a manager followed us into the elevator to confirm we had a room key, even though one is required to operate the elevator. We also felt watched and judged in the lobby, which created a constant sense of discomfort rather than hospitality.While the location is convenient, the combination of the poor room condition and the way we were treated left us feeling harassed and unwelcome. Sadly, we will not be returning.