Courtyard by Marriott Monterrey San Jeronimo/Valle

Premises are nice and plenty of parking space.

My room was not done during my entire stay (two nights).

Staff was friendly and really took care of there guest...

Train passed in front and makes a lot of no use at night

The service at the hotel was excellent. Thank u

Nope. The people and staff were cool. Thanks

Facilities are good

They lied to us with the breakfast for 4 adults, I got charged for that amenity and in the morning they told us that the breakfast was for 2 adults and 2 children, talked to the person at the front offices told them about the situation and they couldn’t care less about it, it was a really bad experience!!

The location of the hotel is good

The bed was in very bad condition, had to call maintenance to help fixing it the best they could. When we tried to have lunch, we could not, there was an event and were told that they could not receive us. Had to eat outside the hotel (a total joke). The pressure of the water in the shower was very low, and the water was not hot when my wife took her shower in the morning

Great hotel, great views. Staff very friendly and clean installation. Did NOT include breakfast so make sure that your breakfast is included before you pay for it because it isn’t cheap.

The TVThe bedThe bathroom

Parking too far from the entrance

Cleaness

Access to parking. Low level close and out side with out good access

Location and staff

When you arrive to front desk you can see is a nice hotel. But when you go to your room you can see it's a really old hotel. Carpets on the hallways are very dirty, decorations, furniture's are old, the mattress aren't comfortable sheets and towels are old as well I will not stay there again ?

Location , mostly clean except for a bug on the first day

The staff was a little bit like bitter, never said hi back

Good location if you do not need to be at the city center or into San Pedro zone. Comfortable and clean with a great staff.

The facilities will need a renovation soon for maintaining Marriott level.

The overall design of the facilities, it was gorgeus.

The staff should be more aware of emergency situations. My wife fell really sick and I asked in the reception for a doctor or emergency service and I didn't get a response or guidance on how to get a doctor or directions to the nearest emergency room. I'd appreciate more readiness on staff's behalf, since we weren't locals and didn't know where to get an emergency room.

Friendly staff, Clean, accessible parking.

Coffee maker didn't work. No complimentary breakfast, not good value.

Mediocre at best!

Really, really old interior. The rooms look like from the 80s and urgently need a renovation, especially the bathrooms.Hotel restaurant is mediocre at best and staff does not match service levels in other parts of the country.Despite having booked on Booking.com including breakfast the hotel did not recognize it and extra-charge for breakfast- despite forwarding the Booking.com mail where conditions are clearly started.

fair location, close to San Pedro, good restaurants eat walking distance

the property looks old and tire

The staff was really nice

The place is so dirty and old. The room and the whole floor where smelling horrible like if they haven't been cleaned in a while. The water marks of the shower of the previous guest were still there, disgusting. The elevators were not working properly, the door would close after seconds of opening not allowing me to get in. The food not tasty at all.

Fantastic location, secure area an easy access to everywhere.

Windows are not isolated and the noise coming from the street is very loud. From trains to busses. Also tv channel selection is very poor and poor quality of image.

The restaurant Boss (Mr. Cortez) is a jewel, what a great world class service and attention to detail, pleasantly experience at the restaurant

The train track in front of the hotel, the trains that pass in front of the hotel blow the train horn before crossing a busy intersection, woke me up twice at night! every night.

I booked this hotel for my mother in-law and she loved it. The room was comfortable and the location was fantastic, it has access to the main avenues and it is close to the shopping mall and all sorts of restaurants. It was a great value for the price.