Costa Alegre Hotel & Suites

Bad experience would not boom here again. Worst experience

Elevator not working and stayed on 4th floorRoom dirty with bed bugs WiFi didn’t work Only hot water running Room looked torn down not good Staff not friendly

All inclusive

One blanket for two beds, no maid serviceLoud

The food was excellent — even the snacks! Five stars to the chef. We had the pleasure of meeting him, and he was so kind

No crib available

The beach was fabulous in the view. We really enjoyed the bar area and the pool as well.

We can't play any of the games unless you know Spanish.

Pool room was noisy from entertaining at night.Room bathrooms was outdated dripping taps, floor needed scrubbing in shower.Offer ocean room next timeStaff was friendly and helpfull., food was excellent for a buffetWould go back ,but to oceanfront room to get away from noise.

Our bathroom Noice from entertaining group at night Wish the beachbar was open in afternoon on the beach

I loved the food and the snacks

I didn’t like that the shower would clog when showering also the water was way too salty and towels were so old the beds were not comfortable the staff wasn’t friendly just in the restaurant two staff were really friendly and those are the two I gave a tip too but overall it was ok

The only great part about this place was the beachfront location and the staff was very friendly.

The entire hotel needs a renovation. Everything is outdated. The beds were not comfortable. The food was not that good.

Breakfast was good with lots of selections. The omelette station was nice. Very nice warm pool as well.

Lunch and supper were hit and miss. The entertainment music at night was quite loud, which is normally ok, but it was still loud even with the door to our room closed.

Buffet was very nice.

Very noisy even in our room from the pool area with activities such as karaoke till 10 pm 1 night. On the weekend noisy all day from very loud microphone directing activities at pool.

The beds and the view.

The buffet! All the meals were disappointing and should be thought out better. We're in México and expected mexican food. Not dried up, american food fit for a slop trough.

was clean and good staff services, and good place with a good view

ocean front room

food was terrible fan didn’t work in room air conditioning was set at 24 couldn’t lower it not enough chairs on beach people going down at 6 am to put towels on chairs with some not coming back till afternoon

we liked the location of the hotel - had a room on the 4th floor overlooking the beach/ocean The grounds are kept extremely clean as well as the rooms. the staff were very friendly and extremely supportive when we were needing some help due to illness.We enjoyed watching the many families taking part in the organized activities by the very exuberant recreation directorthis resort is supported by many Mexican families on vacation and a few "gringos" who come yearly. there is entertainment offered most evenings.

This was our first time at an all inclusive so we were disappointed in the quality of the food at times. Meals and selections available were mediocre. the quality of the bedding needs to be improved. Our pillows were pieces of foam stuffed into a plastic lined pillow case and covered with a cloth pillow case. When the hotel is busy there aren't enough beach and pool chairs available. At times the music from the pa system near the pool is excessively loud.

Food was quite good and staff friendly

Afternoon beach music from Hotel was too loud for even deaf older persons

Staff was excellent

Wifi was only in lobby and the bar. Bed only had sheets no blankets or bed spread. Ocean view room had no ocean view. Asked to upgrade to an actual ocean view room but was told it was not possible. Not enough beach chairs under the cabanas property was using plastic patio chairs to replace beach chairs and they would sink into the sand. FOOD WAS WAY BELOW OUR EXPECTATION. ALL POSSIBLE CORNERS WERE BEING CUT. Even the orange juce was being watered down.

location!

service, you pay for all inclusive but they limit you on your portion. if you have children they must get there own food. very out dated, towels are dirty and only one per person. very bad experience, bar service terrible and the worst thing is booking.com doesn’t support or help out with any issues, very over priced for the service and quality of food Mexico has way to many great resorts to even consider this one.

The location is great

They need to improve the food quality

People service

Facilities and food not being what I expected for the price that I paid

Location

Rooms were not clean enough, and old.

Breakfast was great, lunch and dinner just okay

Food