One&Only Mandarina

Nice location, beach was nice.

Various service issues, bad value for quality, some grumpy staff, sewage smell, check in process was weird and problematic, communication had to be repeated, etc.

It's one of the best hotels in the world for a reason. Incredible villas, beaches, food. Felt like superstars.

Honestly nothing

Very unique. Lush vegetation/forest, the tree houses are just splendid. Exceptional views. Very attentive staff. Great food. Very fresh ingredients. Great drinks! It is very peaceful also and therapeutic. Privacy is guaranteed. All you hear and see is nature. Wonderful for a retreat from work.

Nothing!

Everything. This place is truly unreal. Nothing really compares to this place it is otherworldly. It feels like a true paradise. I looked at this as an investment in my memories because we honeymooned here and you absolutely get what you pay for. The food, views, service, architecture, spa, gym. Your stay includes access to the spas sauna, steam room, cold plunge, and mud bath. I wish I had known this on day one because we would've gone every day! Every restaurant is spectacular. I wish we could go every year for two weeks.

I can't do dairy or gluten and while the chefs were very accommodating to those issues you'd think for a hotel of this high of a standard they'd have more unique options at all their restaurants to accommodate to those needs. When I return I'd love to see some gluten free/ dairy free pizza options as well as maybe some tofu or tempeh dishes with a lot of flavor as well as some desserts. Hopefully gluten free soy sauce as well so they can do some of the other soy sauce dishes gluten free. The only time this was a real issue was ordering room service. I could still eat but not of high quality as I'd expect for the prices we were paying. Expect to pay around a minimum of $170 per meal for two people or closer to $200 if you order drinks and tip well. They really do nickle and dime you for a lot like even the snacks they put in your drawer which are obviously irresistible when you finish the day drinking at the beach haha. Also their excursions are extremely overpriced as well as their arranged taxis. You're probably better off booking something offsite through a different transportation and travel business. You're paying for convenience and luxury service. Their arranged rides are pretty snazzy with beer and drinks included so thats a bonus but still quite pricy. Oh and you will need to keep pesos or ones on you at all times. We felt awkward not tipping the staff for every golf-cart ride but its your only option of transportation while there so we had to put some boundaries around that for ourselves. We significantly tipped our hosts, room service, housekeeping, and two other golf-cart drivers that picked us up frequently that we bonded with as far as cash. I wish we had come better prepared with more $1s and $5s though. For all the meals and such we generally left the suggested 15% or 5% more if they really blew us away which was 99% of them haha.

Villas were excellent. The property was pristine. Service and hospitality is up to par with the top 20 hotels/ resorts worldwide.

Food and food services have room for improvement. For example, if your guest orders coffee, bring some cream, sugar just in case. Menu choices are limited. Unfortunately, when the best choice is the buratta pizza, it’s disappointing. Anticipating guest needs can also improve.

beautiful setting and grounds.

food and drink were not as great as expected. extremely long walks unless you wait for the golf carts to pick you up and take you to your destination.

The property is absolutely stunning. Set in the middle of the jungle and right on the beach. The staff was incredibly attentive and friendly.

location great breakfast great

the food was REALLY not goodneither lunch nor dinner

I loved the hotel, much better than what I expected. I have travelled a lot and this is definitely one of the top spots I have been to. It is such a magical place, surrounded by nature and complemented by an extraordinary architecture and design in the rooms. It makes a difference when someone loves their job, it shows and it makes a difference to the experience. Having said that, big regards to Ivan Ayala, Irving Vargas, Itzel and Pamela who really made our stay more than special. Had an amazing birthday week!

Some people are driven mainly by tips, so when you don't meet their requirement you can really tell. In all other aspects, I can really just point out that Jetty needs a richer menu... The food was just ok... whereas in all other restaurants food was exceptional

Serenity & wellness, absolutely fabulous dining, extremely clean Resort in every area, but most importantly a friendly & accommodating staff.

Fairly new Resort, and therefore still some organizational issues.

stunning rooms in stunning location overlooking the Pacific Ocean

having to sign tabs all the time even when the meal was included like breakfast just so they could ensure tips for every meal

Amazing architecture, decor, food and drinks. Also staff is amazing.

Gorgeous hotel, great location !

so clean and perfectly located

Superb

The staff wearing masks

love it! everything is wonderfull

it’s really expensive

nature

humid

Very poor

Exceptional

Exceptional