Grand Decameron Complex Bucerias, A Trademark All-Inclusive Resort

The beach location

The entire complex is VERY OUTDATED They still issue metal cut keys for rooms & safe No elevators Food is terrible everyday Maintenance of facilities is poor & unprofessional ROOMS: No WIFI No coffee No fridge No iron No food between 5 & 6pm

location

lousy coffee,

Amazing location. So many pools! Always enough chairs at the beach.

Rings are starting to show their age

I liked all the pools and areas to hang out.

I wouldn’t book through this site again. I had issues at check in and they were going to charge me more for kids even though I specified ages upon booking. I contacted you all (Booking.com) and you weren’t helpful AT ALL. Your generic email was basically like if there’s extra fees, pay them? But no apology, no explanation why they were charging us more. It was shady and I wouldn’t recommend.

Location was good. Not too big.

Everything was jjust meh.Staff generally did not really make things clear or go out of their way to make things better. Exception Block 5 bar

Good

Coffee. Always chasing and waiting for coffee or coffee was empty. Bars were under staffed.

I loved to see that the local people with their families come to stay at this hotel. It was very nice to be immersed in the Mexican culture, so family-oriented and the Spanish language. The hotel is lovely and the beach is beautiful.

The only negative for me was that someone from our ‘party’ (me) had to get up so early (6:30 am) to go stand in a lineup at 7:00 pm to reserve one of the five à la carte restaurants on the property. There should be a better system for reserving these special restaurants.

The facilities have an adult only pool which are nice. Many of the support staff were kind. The proximity to the beach was great.

The check-in staff were unhelpful. There was an issue with my booking due to using a third party site. I kept being told their supervisor was “busy” despite her being on the phone and chatting with staff. After several hours, I was told the Bogota sales offices was now closed and those were the only people that could help with my reservation. I booked for one night so we could resolve I the morning. The food overall was quite bad despite the $400/night price tag. WiFi/cell service is limited. The gym could barely fit 5 adult comfortably. Drinks were pretty limited. For example, they didn’t have a sparkling wine for mimosas. I ended up staying at another all inclusive nearby for half the price and far better service, food, and amenities.

The location, the staff

Pretty much everything else. We had been there a few times before Covid and always liked it. This time the food was aweful. Always the same, no theme food anymore, no even fresh churros on Mexican night. Way too much emphasis on hotdog and hamburgers. So many issues with room from clogged shower drain, broken towel hooks and tiles to patio door that was so hard to open. Only one show at 9:30 pm now?!! Way too late! 8:30 pm would make more sense. The shows used to be so good. The dancers are still great but too much filler with the MC and no mariachis in the show on Mexican night. Very disappointing. We used to recommend this place to everyone we knew but we won’t anymore. We will no be back which is too bad as the location is great.

It was clean and the staff was great!

The first day we arrived the A/C was broken and we lost our room with the ocean view. We had to move three times and only one block had an elevator. The worst is we tried to contact booking.com to discuss the fact we paired for an ocean view and got a generic view. The low ratings are more about the customer service from booking.com than the property or the service we received from the staff and property. I would definitely stay again, but not use booking.com. With all the problems we encountered the staff and property went above and beyond and any negative rating is all due to booking.com lack of response on not discussing any about the vacation we paid for.

Everything was great, welcoming, friendly environment. All the events at the event center are amazing always a good show. The buffet was great and served a variety of of foods. Will be back for sure

The snack bar needs to have more selection of foods

Great all inclusive on a lovely beach walking distance to Bucerias.

Alcoholic drinks were too sweet and very little alcohol in them . Beer and wine was good though .

Friendly field staff, good kitchen

Misleading management practice.-Sell to you expensive Ocean Front view room in the building that’s under maintenance. At arriving time assign you to small cheapest room with pool and restaurant kitchen view and promise to pay compensation. What next – you never received compensation.-Promise to print smallest room invoice at checkout and nothing back till departure.-Free WiFi is fiction and available in lobby only. Your room doesn’t have WiFi at all.-No room Service and bottle water only available in the room.Room equipment is unreliable and need every second day call to Reception to fix. In a week we had:-Air-condition water leak inside room!!!-Phone line was not working all term. How do you call reception for assistance? :(-Shower leaking.-No hot water in shower – little or medium warm only.- Room too small to unpack your staff. Too many issues for one week!Loud outside. Very loud music all day and night on the beach, pools and restaurants areas. Every second day EXTREMELY loud music at the evening and night during wedding ceremonies till 11PM. You can hear it well inside your room with door closed.And what MOST TERRIBLE that Booking.com Customer service did nothing to fix it after issue was reported.No help, No Compensation and we're very sorry only about itShame of BOOKING :(

The all inclusive, very nice staff, the beach area was great. Service was top notch.

No food after 10pm. Having to book dinner for the four restaurants was difficult and in order to make sure you got a table you have to get up and be at the receptionist by 7:30-8:00 am.

Breakfast was great. Lots of food options. Lots of pools and bars. Staff were friendly and very accommodating. Would definitely go back.

No dresser in our room, therefore, no where to put clothes.

The beach was nice beautiful for walking, close to our friends. The entertainment was good, egg lady/omelettes were excellent.

We will look for a quieter room away from the entertainment next time

The resort was very clean and it was comfortable…the food was ok but the fruit and veg were amazing!

There was a very rude girl working at the towel counter..she had glasses and a long braid in her hair and she was rude to us more than once

The staff tried their best most of the time, but they had a challenge with a deteriorating structure !!

The Food was atrocious !! Their Specialty Restaurants were a joke, You had to get online everyday at 8 AM to book them and the result was very disappointing, the Buffets were scary, with hit and miss dishes.It’s a large resort and very spread out !!The staff tried their best with what the resort had to offer. The whole resort is VERY DATED and it shows !!Never would go there again or recommend it !!

Variety of restaurants, pools and bars. Grounds well maintained. Pool water quality checked daily. Friendly and accommodating staff.

No hot water in the shower. Apparently there has been a staff reduction over the last few years. A la carte restaurants book up quickly.

The resort was safe and easy with kids.There was lots of choice at mealsRooms were comfortableBeach was beautiful

Difficult to book reservations at the restaurants No hot tub