Grand Matlali Suites & Villas Riviera Nayarit

Amazing views with amazing food and of course the private beach with live music!!

Waiters ignored us and will only pay attention if they saw we tipped them.

The majority of the staff was very friendly and helpful. Lovely location, just understand that it is not for those with mobility issue or those wanting to be directly on the beach.

Absolutely disgusted with our assigned concierge, who only wanted to push the resort's "timeshare/ownership" program. Food was very hit or miss, especially at the buffet. Very difficult to get reservations for the non-buffet restaurants.

The hills and rooms were bice

Advertising 4 theme restaurants but made it very dirficult to make an appointment in to the restaurants. Seems like they only sit 5 tables every hour in each restaurant, which is ridiculous.

The room was really large with great air conditioning and a walkin waterfall spout shower. I find a lot of hotels in Mexico have a mold smell due to the poor circulation and mugginess. Not a problem here. The breakfast was great

They could work on their drinks. None of them packed a punch really. I lost two shirts, pair of shorts, and razor to housecleaning thinking I was checked out. Never was able to relocate them.

the pools and the thermal spa the drinks

the room wasn't clean the toilet, the shower too the staff no nice

The infinity pool was nice and 75% of the staff was outstanding, especially  the bellman. The wait staff with the exception of Hotel employee was nice as well.

The front office lied about our ac working after we requested it be looked at so we spent 2 days without it, and then were moved at midnight, skewing our evening plans quite a bit. The food was not that great, and very limited. Not enough room to complain

Staff, Room, amenities

Locatin to secluded. long walk to restaturants, activitites

The room & bathroom was a great size

The mattress was too firm

I loved the setting. It was beautiful, quiet and everything we expected. we really liked the nature walk around the grounds.

Breakfast was very little, food was hit and miss and we struggled with language barrier. Definitely need to know enough Mexican at this resort! Sadly the resort is amazing but needs a lot of upkeeping.

We booked a room with a pool on the balcony it was filthy and not working. No hot water ever for the unit. We had a kitchen we couldn’t use, they don’t supply anything. The pool area was sadly falling apart and very dirty. This resort is not accessible friendly lots of stairs!

Beautiful property, set in the jungle. Great views.

Difficult to get around. Need to wait for rides.

All the staff

The pool all the mosaic in the bottom of the pool is coming off, this that we visit so far and still the same, first time January and now on may

Upon my arrival at the hotel, I had no clue where things were. I had to ask for directions, and eventually, everything was explained to me. There was a miscommunication in booking; the room I was assigned was not the one I had reserved. After discussing with the manager, I was transferred to a suite. Despite being advertised as all-inclusive, there was only one restaurant open at a time. Although I was informed there were four, only one was operational. Consequently, we were stuck with buffet meals for three days, with one day offering a different experience where someone took our orders. Nevertheless, all the staff were extremely kind and helpful, and the drinks were excellent. The property was very clean. The food and drinks at the beach bar were also great, with another set of excellent staff. Overall, I had a pleasant experience. However, I wished there were multiple restaurant options, especially since I booked the all-inclusive package with that expectation.

One restaurant at a time , no other options.Additionally charges to stay in resort after Checkout and my flight was at 7 pm.( spoke to manager)

This resort was situated on a mountain and it did have some beautiful views. The service of Daniel and Fernando in the restaurant was superb! They were by far the best of this resort. They both went above and beyond to do their best to make us comfortable while dining.

This resort was NOT like it was advertised! We had one restaurant open the entire duration of our trip. We had to eat there for breakfast, lunch and dinner. One night of the entire stay there was a second restaurant open. A steakhouse is advertised, which we were looking forward too, it was never open. There’s a little ice cream shop, never once was it open. There was only 1 bar open the entire time. It’s advertised that hourly transportation was provided to/from the beach, this isn’t true; there were 3 shuttles a day. Transportation around the resort sometimes wouldn’t show up.Our room was disgustingly DIRTY, I have plenty of photos. Furniture and decorations were also broken.The keycards to our room were shut off 2 days in a row. The first time someone was sent, the second the front desk refused to send someone to us so we had to walk to the lobby to get new key cards and walk back to our room, in a different building.We reserved the all inclusive master suite for 2 people, the room came with a private pool, we were given 2 towels. That was it. Getting towels was a hassle! At the public pools they argued with us about getting towels to use because the front desk didn’t give us some card to get towels.The food was awful! Minus the omelettes that were made fresh every morning.We had 2 bathrooms in our room; one never got hot, the other only 1/2 the shower head worked. A horrid smell was coming from the cabinet under the kitchen sink, similar to raw sewage.As soon as we checked in they tried to pressure us into going to a presentation, which we declined, numerous times before they let up. We did NOT do this vacation under the guise of it being presentation based. After all we spent $2,000 for it. I’ve never been pushed to do a presentation unless I’ve gotten one heck of a discount on the trip to begin with.There were CONSTANT venders on the beach.

nice pools, reasonable food choices and quality

waiting for shuttle to go between facilities

The location was perfect, we went on an all inclusive and the food in every restaurant was delicious with great staff.

The communications between guest services and the operations team could have been better. The hotel had refurbished another part of the hotel and meals were switched to this location but the guests were not informed. Also the cleanliness of the room at check in had not been as thorough as would have been hoped but the staff were very quick in making things right.

the staff was absolutely amazing. the pools were the perfect temperature.

the elevator was down and we didn’t get a tour of the whole resort. you could tell it was short staffed but the staff they had more than made up for it.

the staff were very nice and everything was clean.

1) the AC in the first or second rentals were not working. On day two and third rental unit, we finally had working AC ***NOTE: the first until had an ocean view and we were placed in a until that was bigger but look out to a roof of the building next door***2) the free WiFi didn’t work at all. ONLY option was to pay for upgrades by devise3) expected to tip everyone even though tips were said to be included 4) no hot water in the showers

the staff was very nice. the food was delicious

they charge you extra if you check in before time. They say they to this in order to give you the room clean and tidy. HOWEVER, when we received the room it was full of little rubbers and the shower was with hair. The worst, the wc also had some hair, don’t want to think about where it came from. i thought that maybe they would clean it the day after, but they never removed the hairs. I would not come back, sorry to say this, but in my opinion it was tooooo expensive to receive such a messy and dirty room

The service was impeccable. The staff waited on me hand & foot.

Have to get a ride everywhere on the property.