OYO Hotel El Mineral, Tlalpujahua

Good location. Cheap price.

Surly staff, small room, barking dog, dog poop outside my door in the morning, broken lampshade, soap stuck to the shower wall from previous guest, worn out mattresses.After I posted this review they tried to say I never stayed there. I did. See photos.

The location and surrounding is nice, very close to the center. The patio is pretty with all the plants and flowers.

The rooms, we got, were very small and tight. There was no any storage for luggage or clothes (just a small table and one chair). The walls seemed dirty. In the bathroom, the shower and the toilet is in the same space, therefore meanwhile showering the toilet gets full wet... Additionally the shower / toilet "one-space" was stinky.

The location was decent.

I booked two nights at OYO Hotel El Mineral, and my experience was extremely disappointing. Prior to my arrival, I attempted to contact the hotel directly but was instead redirected to a call center, making it difficult to communicate with the actual staff. Upon check-in, I was stunned to find out that I couldn’t pay with my card, even though it was already on file. The receptionist insisted on a bank transfer, stating, “If you don’t do a bank transfer, I will not give you your room.” This policy was baffling, especially since canceling my booking less than four days prior would have resulted in the full amount being charged to my card anyway.The payment process was unnecessarily complicated and unprofessional, leaving a very negative first impression.

It was overpriced for a modest motel

I want to express my disappointment with the condition of the bathroom door, which appeared to be in danger of falling off its hinges. The room lacked charging electronic devices, and the only source of lighting was a single ceiling lamp controlled by a single switch near the door. The outlets intended for lamps were also missing. In addition, the room was drafty due to numerous gaps around windows and doors, making it uncomfortably cold. I hope these issues can be addressed promptly.

My friends had booked a king room that had a nice little balcony and a fireplace. So if you have to stay here, request the king room.

They don't accept credit cards, so I had to go to a bank (that charges a 200 peso withdraw rate and gave bad rates). The room they originally offered me was so tiny and dark and cold with a window looking into the hallway. The second room didn't have an en suite bathroom. (It was outside the room), and the last one, which I accepted was very dark and freezing, (no heat). No windows except one in the bathroom that looked into a broom closet. The rooms my friends and I had were in a separate building a block from the main hotel.

Excelent location. Clean and cosy rooms.

Has no parking.

Location

Broken mattresses, unhelpful staff, dirty rooms. Broken, not fit-for-purpose mattresses in our room on the first night of a two night stay. Springs digging into our backs and couldn’t sleep at all. The next day, after a long wait, hotel staff moved us to another room, not before asking us to help them turn over the broken mattress in our original room, so they could offer it to another guest! Unprofessional and wrong on so many levels. Room was not properly cleaned with widespread cobwebs. Finally, beware, the publicity photos are nothing like the hotel in reality.

The staff was very pleasant and helped in answering questions about the town.

The place is a bit rundown, the bathroom was very uncomfortable as was the bed.

Great location, nice staff, clean

Place could use some renovation

Very happy with our stay here. There was very hot water 24-7 which was much needed in the cold days. after hiking, the hot water was exactly what we needed. There is plenty of free parking in all the streets of the town.

The room we stayed in did not match the pictures. it was not a big deal that they didn’t match, the room was fine.

great location, room decoration

cold rooms without heating

Excellent location, staff and cleanliness were exceptional. Centrally located and the beds were extremely comfortable. Plenty of blankets on the beds, which is important due to the cold weather in the mountain area.

The bathroom door did not shut well. It was on a track that didn't function and we had to move it a certain way to get it to cooperate with us. Due to that track it was impossible to go to the bathroom in the eventing or morning without waking everyone up.

location

Exceptional

Very good

Exceptional

Exceptional

Superb

Good

Exceptional