El Chante Spa Hotel

Privacy and SPA facilities

Jacuzzy was not working properly, there was no hot water in the jacuzzy and restaurant ran out of some food fron the menu around noon. Facilities are very old and internet was not working properly, there was not enough capacity for using wifi for guests

We loved the room, and the lake view was a plus!! The staff was awesome!!

The we didn't have coffee maker in the room or a fridge.

Very boutique hotel, very comfortable, and the staff was very attentive.

The location was in a town residential area that is very hidden. The parking lot is across the street and they lock the parking lot gates for safety. Easy to get lost without navigation.I paid for a room with a view and a jacuzzi. The view was exceptional but the jacuzzi would not start. Staff had to come and get it started. I was told that the jacuzzi kept shutting the electrical breaker off. I was told if that happened I could turn the breaker on. I was trying to get the jacuzzi ready and it kept shutting off. After the second time I had to switch the breaker on I decided not to use the jacuzzi because I was afraid of being electricuted. I did report this to staff and thought it was dangerous. I paid for a jacuzzi and was not able to use it. NOT GOOD!

The staff is incredibly accommodating, the food in the restaurant is delicious, the grounds are lovely, and my massage was amazing!

Food was good. Bed was comfortable. Grounds were beautiful. Pool was good. Spa services were good. Room service staff was good.

Location is difficult to find, signage is inconsistent after leaving the main highway. Hotel is located at the back of a very rundown barrio area. Office staff gave instruction to the hotel as if signage was in place.Location is 30 minutes from services in Ajihi or Chapala.Road into the hotel is cobblestone, your car suspension will get a workout.Internet connectivity was awful. Internet only in rooms, not on grounds or near the pool. Internet service would go out for large blocks of time. Rooms are old, need to be updated. Room keys attached to large plastic cards. No ceiling fans in rooms. No light in bath vanity area. Not enough outlets for modern guests. Hotel rules are out of date, i.e no mobile phones in corridors? Rules and information books are ancient. They smell like an old library (which did have appeal if you ever worked in or hung out in an old library).One office staff member had an attitude. Was he even 18? Asked questions about if my wife had a swimsuit n prior to a massage. Creepy. Spa staff said that wasn't issue? Why did he bring that up.Check-in, check-out process is like signing for a home loan.

Really beautiful property. Quiet.

The bathroom smelled a little moldy. The reception staff did not listen to my request to pay in cash and charged my credit card.

Location , cleanliness , calm and pleasant. Interior is good.

Food was great but restaurant service sucks. You have to wait 1 hour to 30 minutes for simple dishes. Pool is cold.

Okay poor security short on help and service!

Poor Security. Stole the spare tire and tool on the Toyota Highlander. The area is not good as well as the roads!

Thw service and great warthm form all the staff is the best.The food and cocktail drinks are very very good!!

The facilities look old, the carpets, the wood, the bathrooms, the decoration, the TV everything looks old and very used. The TV terrible, didnt work well at all. The internet terrible also.

Spacious rooms with lovely view, nice pool and good pool and spa facilities.

The food in the restaurant was hit and miss- over salted food and poor coffee. Not much to do nearby without driving 15 minutes despite lovely spot on the lake.

Cleanliness

Need more staff to attend breakfast Refill coffee more frequent

On a checkout they miss charging a breakfast, and was calling 9 pm to ask for some bank transactions to a Mexican bank. Did they realize a transfer for a foreign bank cost 3 times more than the amount they were asking for. Not very professional, even more the tip I left cover with not problem the amount they miss to charge, so when they make a mistake it's expected they to pay for the mistake, not calling me 9 pm.

Everything.

I strongly suggest a couple of important details to be implemented: 1. Make sure there’s a small fridge in the room available for the guest use. 2. Make sure that the pathway down the lakeside terrace is open for the guests, since we weren’t able to enjoy contemplating the sunset by the lakeside since no one found the keys that open the lock towards that terrace. They apologized… not good enough though.

Very quite, surrounded by nature, very kind courteous staff.. nice boutique hotel.. Liked very much

El Chante Resort and Spa is a beautiful resort! It's lakeside location is just dreamy. We loved sitting on the balcony watching the sunset and the moon light dancing on lake Chapala. The spa treatments our wonderful and the staff couldn't be any nicer. We truly hated to leave.

The restaurant on property was just okay, and the service could use some improvement.

Spa service

Food is not that good Some one got in the room with out asking meSo I was not happy about it

Location was great

For the inflated weekend prices, only a small portion of the menu was actually available. Frustrating to spend time picking wine pairings with food only to find out not mush is available.

The location and the atmosphere. Great service and facilities.

It was a private hotel and had my wife's purse stolen, but there was no real help to deal with it. The hotel basically told us that it was our fault. They only rent the rooms.

beautiful views. spa treatments. nice restaurant. Staff did a phenomenal job giving information and setting up last minute request.

Ac didn’t work. sheets on bed weren’t that comfortable.

Everything was clean and felt comfortable.

the jacuzzi wouldn't get hot, it had certain times to switch temperatures but took long. The pool had a lot of bugs.