Hotel Frances

Location ( perfect) the fact that it is the oldest hotel in Guadalajara and still looks good

It didn't have AC and the restrooms were very poor kept

Location

If u want oldest hotel with lots of history: ok AC was pitiful. I won't go back

Customer service and staff members are great.

Too loud, no privacy since you can hear everything other guests are talking in a room close to yours. We got a room that smelly weird, we asked for another room and it took over 20 minutes for us and the hotel staff to open the door of the second room.

Good location

Room was awfully perfumed (which remained for two days) I told staff I wanted to switch rooms and they could do nothing about it. Halls after midnight will turn off lights which will make the old hotel even creepier. Front desk didn't even have a pen

IT needs up grade BIG TIME. The electric plug is directly over the bathroom sink which shares space with the shower! It is a bout a 2 star at best and definitely not the 5 star advertised. The most unique thing doubt it was that it was built in 1610!

Condition and cleanliness or lack of

Location

Location, location, location is excellent. Near plaza de Armas, the cathedral and government building. The room was quite spacious with very comfortable beds and pillows. The AC worked perfectly by keeping the room at a comfortable temperature. The wifi worked well throughout the building which allowed the TV to access Netflix, etc.

This centuries old building is charming however, it is in dire need of updates. Our room was spacious and comfortable but it lacked electric outlets, 2 in the room. The bathroom was by far the most disliked. It was quite dated and rustic, in that the tub was unsightly, I wore my flip flops in the shower because the tub appeared dingy and unclean. It is in dire need of upgrading/remodeling.

Very respectful and very helpful staff.

Internet was very bad but attempts to fix issue was 100% success

Location. Bar on top floor was nice but 4 floors up and elevator not working, nor was it being worked on.

The elevator was broken and we were on the 3rd floor. The ceiling light in the bathroom was flickering like a dico light. We were there 4 days and no attempt was made to fix anything. We were given 2 small bottles of drinking water. When we asked for more we were told they only give water the first day of our stay. To have more we had to pay for it.

Location

Elevator not working. Room card keys had to be recharged 5 times. Leaky faucets. Dangerous bathtub. Poor hallway lighting. Indifferent front desk. Had to walk up 4 flights of stairs with no working elevator. Submitted complaint and refund request. Only one electrical outlet in entire room.

Very central, in the part of the old city. Beautiful roof top. Very nice view of the city from this point. Bar on the top floor. Mariachi events on Saturdays. Beautiful old paintings hanging on the walls. Full of history. The water fountain on the lobby is very charming.

Bed needs replacement, bathroom was missing water holders, no fridge, painting in the bathroom ceiling needs to be fixed, also in some parts of the bedroom. Better lighting to put makeup on or a closer one. Safebox did not work. Note: this could be only this bedroom. I don't know the conditions of the others. Find for yourself if you are curious. But I hope this hotel can address the simple ones so it is a more enjoyable stay for everyone.

It was close to everything.

Management/ receptionist sucked. Their attitude was terrible. Not once did they smile. Cleaning ladies and the guy who took our bags was great. Props to them.

Location was excellent. Steps to the Cathedral.

Uber couldn’t seem to find it or at least drivers didn’t want to navigate to it given all the road construction.

Location. Staff. Rooftop bar. Price.

Not enough plug ins. A bit of a musty smell. No elevator.

Charming hotel in a great location

The elevator didn't work The hotel needs updating

Location and historical value of hotel

Needa renovation , the first room they gave me couldn’r loxk the door

Architecture, location

Mariachi music on rooftop until 2 am.

Ir was in the middle of everything. Great location. Beautiful chandelier . Mariachi Friday was amazing

They need to update their mattresses. The room size was too small. The elevator wasn't working so we took our luggage in the stairs.

Delicious breakfast buffet,live music on the rooftop bar. Within walking distance of everything ✨️ great location. Great and friendly staff ?

Maybe the locations wasn’t super bad and it’s historical

But definitely not a comfortable stay , they gave us two small beds when it’s 4 of us . I slept very uncomfortable with my kids on one bed . And the room was just a horrible set up . It wasn’t even the room we booked. Also I don’t have fotos but I have a video