Villa Ganz Boutique Hotel

Staff very helpful. Bottled water or wine at check-in, depending on time. Nostalgic rooms with modern conveniences. Bed turndown and AC when returned from dinner. Fruit and tiny bottle of wine in room. Good continental breakfast. Relaxing environment.

Street-facing rooms a bit noisy during the day with windows open, quiet at night with windows closed.

The Villa Ganz exceeded our expectations. staff were friendly, helpful, accommodating, and courteous. The hotel and grounds were beautiful! Atmosphere was cozy and serene. Great location! A true hidden gem!

Everything was wonderful, very romantic.

The smell from the a/c unit was horrible, it was good we didn't need to use it. The room could have been swept and vacuumed better.

The facility is beautiful, clean, and comfortable. The staff are most accommodating, kind, friendly and helpful

The surprise tip/service charge that equaled 6% of the room charge on my bill at checkout was a surprise and not forewarned. This surprise charge on my bill caused an "excellent" rating to be dropped down to only "good".

Great location with many good nearby restaurants, very nice staff, and the hotel and room had an authentic Mexican feel. Bed was very comfortable.

Breakfast wasn’t included in the rate, and perhaps due to exchange rate, the price was not so attractive. Bathroom could use an upgrade.

Very small and unique. Amazing staff, all were professional and friendly and helpful.

A water pump or something mechanical came on for about 5-10 minutes at about 6 and again at 7 am. Only heard it the first morning, thank fully. Rooms are each very different. #16 had only one small window that looked out on walls. Yuk. Be sure to specify what you want/ can’t handle. I asked for a quiet room away from street noise which we got but lack of window was frustrating. Best rooms were 13 & 14 over the courtyard area. 17,18,19 are on the street so had extra noise. 11 & 12 are on the courtyard, nice but you might hear people but breakfast opens at 8 so not super early. 20 & 21 are up stairs off the courtyard area I didn’t see them.

Clean, secure, comfortable. Amazing staff, linens were top quality, and nice restaurant

Staff were exceptional. The property looks like the pictures. The rooms were spacious and comfortable.

Nada

Guadalajara is a big busy city. But villa ganz provided a quiet and relaxing place. Love it.

The charm of the staff the great food and drinks, and the interesting history of the building

Staff and public area were excellent. Will stay there again

Bathroom in guest room was small and outdated.

The staff at this hotel are some of the kindest, most caring, genuinely lovely people I've ever interacted with. They went above and beyond to make our stay special. The hotel itself is also beautiful, like staying in a grand villa, and perfectly located. We can't wait to return. The cat is also adorable.

Nothing, everything was great.

Super friendly staff, and in a great location, close to some wonderful restaurants. Pet friendly and so good with booked another night there in a week.

The breakfast was delicious, several choices and served in a beautiful garden setting

We love the staff they were available 24 hours a day! And also just a lot of fun and had some good recommendations for things to do. It is a really lovely property.

This is a fabulous boutique hotel. Every single staff member and the owner was 2arm, welcoming and helpful. It was like staying in a house with hotel amenities. Beds were super comfortable, there is a lovely bar and outdoor seating area. And they found us a fabulous tour guide, Best place to stay in Guadalajara.

A charming little hotel complete with friendly cat. Breakfast was good in lovely little courtyard. Very private. Very friendly staff.

As good as could be expected in a large and noisy city.

Our stay at Villa Ganz was an absolute joy! What a gift to be able to stay in one of the classic mansions of Guadalajara. From what we could tell, the renovations listed in the reviews are now complete and the hotel is elegant. Our room was large with high ceilings and a very comfortable bed/linens. Above all, the team at Villa Ganz is warm and welcoming - always responsive and helpful. If I was up early, they always asked if I needed a cup of tea. If I needed a recommendation where to go to dinner - always a great idea. The breakfast is additional but surprisingly reasonable for a hotel and served on the outdoor deck - a magical space. The location was excellent. We were able to walk to all the most interesting neighborhoods. We left behind information about our favorite walking tours - art galleries and murals. Make sure to ask the front desk. We would absolutely return!

We had no issues but keep in mind that this is a 100??? year old building. So, the occasional plumbing issue, etc. is to be expected.

The property is an old mansion, being refurbished presently but with no disadvantage to our stay. The value was a bonus & the hotel is charming. Outstanding is the staff. Ivan took amazing care of us and I found his warmth, enthusiasm & personality delightful. Carlos, Oscar & Daniel were equal in handling every detail where there assistance was needed. The manager, Armando is so warm, friendly and pays attention to detail. He took time to show us all the new & future upgrades that are coming.

Looking forward to our next visit where rooms will be repainted.

Old world charm was complemented by exceptional service. The entire staff was personable and helpful in every way.

There is some aging of the property BUT the owners are in the process of making needed updates.