AC Hotel Guadalajara, Mexico

Nothing good about this hotel. This is a very low quality hotel. A two star.

The room is very small. The walls are very thin and the ceiling is made of thin concrete, you can here people walk and talk all around you, the bathroom has no ventilation, you will smell everything, there's no slippers, no answer from the reception desk,

Very good manager. He was very kind

We have to spend 2 hours at the front desk waiting because de hotel said that they didnt recived the payment for the rooms

View, contemporary look, and staff friendliness.

Floor in our room was a little dirty; water in the pool was not very clean

Great place to stay, staff was very helpful. Beautiful view of city from pool deck.

The place is great and the employees are very nice. We got there at 8am after an all night flight and even when the check in was at 3 they gave us the room at that time so we can had a little bit of rest before starting our day.

The only thing missing is room service and a better way to get parking validation, because you have to go to the front desk for a stamp and then at the parking lot office for an additional validation before you can leave.

Nice Location and excellent staff service

Main elevator was broken. Had to use the service elevator

Great location

Hotel room rate and vibe were exceptional. 12th floor outdoor swimming pool was also breathtaking.

Proximity to country club and restaurants

No fridges in room. Limited closet space and drawers.

Upon arriving after a very delayed flight, we were informed that the water service would not be working at certain times. I had no idea of this due to no email or text communication prior to us arriving tired. The front desk lady did comp us some points but was disappointed with this being a beautiful hotel based on the website.

When I tried calling the front desk the phone would not work, the ac every time it turned on made a loud noise. Above all the not having water at certain times was a huge disappointment .

Upon arriving after a very delayed flight, we were informed that the water service would not be working at certain times. I had no idea of this due to no email or text communication prior to us arriving tired. The front desk lady did comp us some points but was disappointed with this being a beautiful hotel based on the website.

When I tried calling the front desk the phone would not work, the ac every time it turned on made a loud noise. Above all the not having water at certain times was a huge disappointment .

Location, but there's better hotels at this location.

As an avid traveler, I’ve seen a fair share of hotel hiccups. But my recent stay at AC Hotel by Marriott Guadalajara deserves a special mention — not for excellence, but for how far a property can stray from what it promises versus what it delivers.Let’s start with the room. I paid for an upgrade expecting an elevated experience. What I got instead was a crash course in false advertising: dirty mirrors, unhooked curtains, and the thinnest, saddest bed cover I’ve seen in a hotel that claims to be “premium.” The bathroom amenities? The body wash dispenser was empty, replaced by a pile of bar soaps. The lotion? One 25ml bottle. For two people. For two nights. Apparently “luxury” now means rationing skincare like it’s 1942.Housekeeping never showed up — not once. When I raised this with the front desk, their solution? A room refresh... offered 30 minutes before checkout. Inspired.The pool scene? Less relaxing retreat, more public holiday free-for-all. The hotel clearly prioritized day-pass sales over actual guest comfort. Tip: if you're planning to enjoy the amenities you're paying for, don't plan to enjoy them.The cherry on top was the AC Kitchen staff, whose general vibe ranged somewhere between “bored” and “mildly annoyed you exist.” I was offered a complimentary breakfast to make up for the issues. But when I showed up, the waiter dismissed it with the kind of attitude that makes you consider fasting. I left the property just to enjoy a decent meal and basic decency.In summary:This was not a premium experience.This was not Marriott standard.This was a cautionary tale.Unless you enjoy paying extra for less, I strongly suggest you book elsewhere.

The staff made my birthday truly special. All the staff helped me learn and say words that I used the most.

There was no lunch or dinner options in the restaurant

The room was very good.The gym and pool area very nice.Breakfast also good.

Earlier this week I visited the hotel - had a room close to the elevator was incredibly loud. Corner rooms are very nice and spacious.Unfortunately on the Friday night there was a local event - which meant it was incredibly loud from 3am in the morning - was close to impossible to sleep.Management of the hotel should have been giving an even better price as it was not worth what I paid - additionally they charged breakfast, considering the situation this was not really fair.

Nice pool on the roof. Comfortable bed, clean.

Good business hotel with pool and bar on the 12th floor. The bar staff are extremly friendly and helpful. Good local food is served. The breakfast is also good with local specialities. Nice restaurants are within 5 minutes walk for dinner.

Not much People

Bad internet, TV chanell doesn’t workBreakfast no to hood and expensive

Good location and decent room size

Paper thin walls ?? you could hear upper and next rooms conversation and unfortunately people having sex. Also that there was no spa or somewhere you could totally relax

Good location and decent room size

Paper thin walls

The facilities were fine! I loved the pool view, the room was ok definitely - had the best sleep in a while.

I think I would've only added more details in the room so it has a warmer touch.