Aranzazu Eco

Location, staff, cleanliness, breakfast, comfortable bed, tv if want to watch.

No washcloth. But common now because they get stolen.

Location was great.

We had to ask for amenities- didn't even have a phone. Towels and bedding smelled like old wet clothes. Hallways smelled. We had to ask for new bedding/towels 2 times- we stayed 3 nights. Bathroom would get entirely wet when taking a shower.

I like that it was a great location-

Room was not stocked. Towels and bedding smelled of old wet clothes. We had to ask for clean towels/bedding twice. The entire bathroom would get soaked when taking a shower.

Very close to the downtown.

The staff was nice and it was clean, it was close to lots of businesses and places to visit

The only thing I didn't like that the breakfast was till after 7:00amIt would have been nice if it would start at 6:00am

Location

Elevator and the other service are all and not working goodUncomfortable bedsIt’s look like dirty clothes

Staff was very helpful and very friendly.

The rooms smell old and the beds is super uncomfortable and very old. And the rooms did not have the amenities that the app said like iron and hair dryer.

Elevator

It wasn't clean at all, uncomfortable beds, dirty bathroom, small mirror, ugly tv, key wasn't working sometimes.

I so old careless , the they don’t help to park my car I have go underneath to check in at reception

Everything, the elevator doesn’t work old and small nasty . The room the bed and the furniture’s horrible, smell like humidity and really bad . The people so rude. They charge $70-mexican pesos for every night parking . We stay only 30 minutes . I get another reservation at Hampton in by Hilton same dates . Sorry I don’t take pictures.

The staff were lovely and always ready to help and would go the extra mile

There were lots of kids running around at night and were too loud when trying to sleep

It was very centrally located, and the breakfast was great!

It’s kind of outdated and it needs new bedding.

- Since I only needed the room to rest, the price was Ok.- The location is the best because it's the downtown.- The staff is kind.

- In the room, I had some trouble opening the door once.- The bathroom doesn't offer a towel to dry the hands.- The bathroom has some damage.- In the night, I can hear the noise of other rooms.

Location

Too old, small rooms

never eco again only main hotel

parking etc too far garage

The staff was helpful despite their lack of English language.

There was no hair dryer in the room. TV is an old fashion and guest had to get the remote control from the reception and return it to the reception on checkout (I am a frequent international flyer and never seen anything like that!). The towels were old and hard. I stayed in two other hotels in the same city and had a different experience.

Breakfast included fresh fruit, juice, coffee and a variety of hot dishes. The hotel was very close to the venue I was attending and the room was comfortable.

There were a number of hallway lights out, so the hallway appeared dark in the evening.

Good location, good breakfast, helpful staff, clean room, WiFi, tv. Good view from room, elevator

No washcloth.

Bad breakfast & dirty place

Clean beds & towels

Staff very helpful our room was clean food was very good

The pool looked outdated even though they cleaned it

Breakfast was amazing

No internet. I had no internet on my phone so I had to buy some at oxxo. No splenda for coffe or any other sweetener. Coffe does not taste the same with only sugar so no coffe for me with breakfast