3.5 Star Hotel

Hotel Carlota

Rio Amazonas 73, Colonia Cuauhtémoc, Mexico City, Mexico View Map

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Hotel Carlota photo 2
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Hotel Carlota

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About

Offering a year-round outdoor pool and free WiFi throughout, Hotel Carlota is located less than 328 feet from famous Paseo de la Reform Avenue and 5 minutes’ walk from Reforma 222 shopping center. The rooms come with a flat-screen cable TV and private bathroom with shower. Some of the rooms come with a terrace or balcony and pool views. There is a 24-hour front desk and shops at the property. Free parking on site is also available. United States Embassy is 1312 feet from Hotel Carlota, while Zona Rosa is 0.6 mi from the property. The nearest airport is Benito Juárez Airport, 5.9 mi from the property.

288 Reviews

7.7Good
Cleanliness
8.5
Staff
8.5
Location
9.3

What Guests Say

  • “Hotel Carlota provides affordable style, convenience, and comfort. The staff is friendly, and courteous. I also like the bar--great…”
  • “Location and aethetics.”
Show 50 Verified Reviews

Top Amenities

  • Swimming Pool
  • Restaurant
  • Free Internet Access
  • Free Parking
  • Pets Allowed
  • Airport Shuttle
  • Non-Smoking Rooms
Show All Amenities

Room Options

Our Best Price. GUARANTEED.

Exclusively for Priceline members Details

Standard  Room1/4

Standard Room

323 sqft • 1 Queen

  • Accessible by lift
  • Air conditioning
  • Balcony
  • Bath or Shower
Superior Suite1/4

Superior Suite

754 sqft • 1 King

  • Accessible by lift
  • Air conditioning
  • Balcony
  • Bath or Shower
Double Room with Terrace1/4

Double Room with Terrace

377 sqft • 1 Double

  • Accessible by lift
  • Air conditioning
  • Balcony
  • Bath or Shower
Suite1/4

Suite

539 sqft • 1 Queen

  • Accessible by lift
  • Air conditioning
  • Bath or Shower
  • Body soap

Room Details and Photos

Room Amenities

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    What Guests Loved

    7.7
    Good

    Based on 288 reviews

    Location

    9.3

    Cleanliness

    8.5

    Staff

    8.5

    Overall Quality

    8.1

    Pros +

    • Hotel Carlota provides affordable style, convenience, and comfort. The staff is friendly, and courteous. I also like the bar--great drinks--and there is a fine restaurant for those wanting to dine at the hotel.
    • Location and aethetics.
    • La atenci¿n de los empleados es excelente y el cafe es muy rico.

    Cons -

    • It was super cold in the room. Didn't have heat.
    • Me parece que en la habitaci¿n hace falta un mueble con gavetas para acomodar ropa, sobre todo cuando la estancia es mayor a 3 dias. Senti que casi no tenia espacio para poner cosas y la maleta quedaba siempre a la vista.
    • Worst hotel
    Business Traveler (103)Solo Traveler (143)Traveling as Couple (151)Family with Young Children (30)Senior Traveler (6)Group Traveler (33)Total (349)
    10WilliamPosted on: 1-18-2023

    Hotel Carlota provides affordable style, convenience, and comfort. The staff is friendly, and courteous. I also like the bar--great drinks--and there is a fine restaurant for those wanting to dine at the hotel.

    8KennethPosted on: 12-28-2022

    Location and aethetics.

    It was super cold in the room. Didn't have heat.

    9AliciaPosted on: 5-22-2021

    La atenci¿n de los empleados es excelente y el cafe es muy rico.

    Me parece que en la habitaci¿n hace falta un mueble con gavetas para acomodar ropa, sobre todo cuando la estancia es mayor a 3 dias. Senti que casi no tenia espacio para poner cosas y la maleta quedaba siempre a la vista.

    1PraveenPosted on: 1-22-2023

    Worst hotel it¿s like one star

    Worst hotel

    7JeremyPosted on: 2-8-2026

    Location

    Odd mix of premium products but industrial styling. Noisy. Small room. Sink separate from shower and toilet. Toilet.

    6JillianPosted on: 1-27-2026

    Excellent location and I felt my room was very clean.

    Too noisy for me. They play music quite loudly during the day until about 8 o’clock at night so don’t think about a nap there. It’s very open and easy to hear conversations in the center area. The Internet did not work well in the room, but worked in the common areas.

    8CarlosPosted on: 1-27-2026

    The bed, room and restaurants

    The noises

    2GalvestonPosted on: 1-18-2026

    To be honest is way to much the price , I will value this hotel for 35 dlrs no more, smells like cement, horrible place

    The room is horrible, bed is to low, is a cement floor, room is horrible

    5DaniPosted on: 1-7-2026

    the place and great staff

    i't noisy, no isolation between rooms, you could hear everything. the smallest noise was looooud

    5CharisPosted on: 1-3-2026

    Interesting design and good location.

    It felt cold and it didn’t feel very clean. As a four star I also expected to have more service - like complimentary coffee or just a warmer ambience in the rooms - it was also very loud.

    8MoisesPosted on: 11-23-2025

    The design and location, the complimentary snacks. One walking block from Reforma avenue.

    You can hear the indoor olympics at next door room.

    7Jose D.Posted on: 11-18-2025

    I really liked the location — it was convenient, walkable, and the neighborhood felt quiet and safe. The staff was friendly and always willing to help. The room had great AC, which made it comfortable to sleep at night, and the bed and pillows were surprisingly comfortable.

    The rustic and raw concept wasn’t very comfortable or luxurious. The room felt a bit small and lacked basic conveniences like mirrors, a small table, and a chair to sit or get dressed. There was only one nightstand and only one side of the bed with outlets and no reading lamps. The bathroom wasn’t spotless, and the water pressure fluctuated a lot — at times dropping, then suddenly blasting with very hot water, which made showering uncomfortable.

    7JosePosted on: 11-18-2025

    I really liked the location — it was convenient, walkable, and the neighborhood felt quiet and safe. The staff was friendly and always willing to help. The room had great AC, which made it comfortable to sleep at night, and the bed and pillows were surprisingly comfortable.

    The rustic and raw concept wasn’t very comfortable or luxurious. The room felt a bit small and lacked basic conveniences like mirrors, a small table, and a chair to sit or get dressed. There was only one nightstand and only one side of the bed with outlets and no reading lamps. The bathroom wasn’t spotless, and the water pressure fluctuated a lot — at times dropping, then suddenly blasting with very hot water, which made showering uncomfortable.

    9PhilipPosted on: 10-30-2025

    location, mattress, pillow

    room size

    4RAFAELPosted on: 10-4-2025

    Bed, pillow, food, ac

    Bathroom, room wall finishings, noice from lobby

    9AindreaPosted on: 10-2-2025

    Location on Reforma is perfect. Easy access to everything by walking including many restaurants. The bathroom has everything including a robe and slippers. Very spacious room. Very clean.

    My first morning there I had the manager knocking at 9am asking to check something which was too early to be knocking and woke me. They eventually came back to clean at 10:30. I get they might want to clean early but typically that happens between 11am - 3pm.

    7StevenPosted on: 9-16-2025

    Location is superb close to great restaurants, bars and cafes. Safe area

    Im a solo travellor and slept in buses, hostels and hotels. Im was prepared to sleep in noise. Im on lvl 1 in this property and this is a noisy hotel. I had ear plugs so didnt bother me. It may be a concern for others.

    9FrankPosted on: 9-5-2025

    Location and design

    No coffee machine

    9PaulPosted on: 8-22-2025

    Hotel Carlota is a little hidden gem in CDMX. It's a great value and centrally located to all the great neighborhoods. The pool area is a great place to chill out and listen to music or work on your laptop.

    I've stayed at Hotel Carlota before so I have nothing bad to say.

    7AnçayPosted on: 8-11-2025

    The swimming pool and the accommodation are really nice.

    The pictures of the room doesn't really correspondant as the reality, the wall are not even paint everywhere and have some holes.

    Amenities & Policies

    Amenities

    Swimming & Soaking

    • Swimming Pool
    • Outdoor pool

    Food & Drinks

    • Restaurant

    Media & Technology

    • Free Internet Access

    Transportation

    • Free Parking
    • Airport Shuttle

    Health & Safety

    • Health Services
    • Daily disinfection

    General

    • Pets Allowed
    • No Smoking Rooms/Facilities

    Guest policies

    Check-inAfter 3:00 PM
    Check-outBefore 12:00 PM
    InternetFree Wi-Fi is available.
    ParkingFree parking is available.
    Children & Extra BedsChildren of all ages are welcome.
    PetsPets are allowed. Charges may apply.
    Room RatesAll rates displayed are for two guests unless otherwise noted.

    Important info

    Please note that Payment must be made prior to arrival via a payment link. After booking, guests will be contacted by the property for further information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Location

    Hotel Carlota

    Rio Amazonas 73, Colonia Cuauhtémoc, Mexico City

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