Holiday Inn & Suites Mexico Zona Reforma By IHG

Location cleanliness staff price

Na

Location is great- few restaurants near by to eat out. 7/11 right across the hotel. Staff was friendly and efficient. Definitely going back to stay here at our next visit.

Hotel and room were clean, staff very nice and helpful.

Seems pretty historic. The staff were great.

Some minor sanitary issues came up but the staff was very quick to respond and resolve the situation.

The staff were friendly and very helpful.

The breakfast buffet food in the hotel was not very good. I didn't try the regular menu so I can't comment on it.

The hotel is clean and the room was nice (I was told it was recently remodeled.) It is not far from touristic áreas close to downtown but you may need to take some transportation anyway.

They were remodeling the hotel so there was a paint smell in the room and the elevator was not working. Our room had a small balcony but you cannot open the door. The street noise can be heard in the room. No parking lot.

Nice staff

Food not good

Great location close to restaurants, nice neighborhood.

Construction going on meant we didn’t have windows worth looking out of.

Great location close to restaurants, nice neighborhood.

Construction going on meant we didn’t have windows worth looking out of.

Location and staff was friendly , helpful

Sub standard facilities, coffee machine missing filter, cheap disposable plastic cups

The hotel is very well located, on a quiet street close to the center. Walking distance to a lot of nice places and cozy streets. All of the staff is excellent - very friendly and helpful. There is a nice terrace on the roof with a gym and lounge area.

The room we got had a window that won't open, so there was absolutely no ventilation in the room, and it was hard to stay there because of the stale air. Air conditioning did not help much. We woke up with terrible headaches every day and even had to leave the entrance door open to get at least some air into the room.The breakfast was very poor and actually bad - except for the eggs to order (they were freshly made). There was very poor choice of everything else, the bread and buns were old and stale (wow). It'a a shame for a well-known hotel chain to offer such lousy breakfast. Even though we paid for a room with breakfast in advance (it was a mistake), we had to go have breakfast elsewhere - luckily, there are nice places nearby that start working early.If you want to stay here, skip the breakfast option (not worth it at all) and make sure your room has windows that open.

Very comfortable bed, shower was nice and the staff was nice

The room felt very cramped and has no harmony, one of the windows was covered by a wall for renovations, the tv is in an awkward position, as it will be partially covered by a pillar no matter from where you try to watch it from. It was also pretty expensive.

leave early morning. no chance to had breakfast. and the location of hotel is very good

The facility is old

Great location

A long dark hair in the shower. I have very short hair. Also the cream in the bathroom seamed like was used before

Great beds, great pillows and linens HUGE towels. Having a toothbrush, toothpaste, and razor already in the room was a great touch.

Staff spoke little to no english, so when I had a wifi problem, I had to figure it out myself.15 steps up to the hotel desk. I asked if the elevator went down ( to get luggage) and the staff told me it did, but it doesn't go below the hotel desk floor.

big rooms, quiet, great neighborhood

bit dated

clean location

no towels on gymno water on gym

Superb

Coffee/tea machine in the room with coffee and tea available. It doesn’t make sense that there is a machine in the rrol but not working

Very friendly and accomodating staff. The location is great, 24hr convenience store on the corner, supermarket and pharmacy down the block. 10min walk to commercial area.

The hotel feels outdated

The location

The bed wasn't 100% comfortable